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Reviews of Hampton Inn & Suites-South Park at Phillips Place 3 stars

6700 Phillips Place Court, Charlotte, NC 28210, USA

#17 of 151 hotels in Charlotte

Guests' Choice

Review score

Based on 59 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.5

  • Location

    9.5

  • Facilities

    9

  • Staff

    9.5

  • Value for money

    8.9

  • Free WiFi

    8.1

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Showing 1 - 40

  • Reviewed: 20 May 2018

    10
    We couldn’t have picked a better hotel!
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds -Disability Access with Tub
    • Stayed 1 night
    • Submitted via mobile

    All of the staff was extremely friendly and so helpful! The breakfast was wonderful, the bed was comfortable and clean, there was a TV built into the mirror in the bathroom that we were all amazed by, and the valet was so nice. It was a wonderful experience and we will be staying here again.

    Stayed in May 2018

  • Reviewed: 11 May 2018

    7.9
    Go elsewhere for breakfast...
    • Leisure trip
    • People with friends
    • Non-Smoking Double Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was awful, fruit had mold, eggs cold,French toast hard. Really disgusting! Front desk annoyed at check-in b/c I used Booking.com. I was asked if I had paid, then told they would f/u. I couldn't get a receipt from them. Beautiful hotel, but felt mislead about the distance from the airport. The hotel needs to examine the breakfast staff and front desk. Additional training is required!

    The movie theater and restaurants in walking distance.

    Stayed in May 2018

  • Reviewed: 24 April 2018

    10
    Private walled patio, TV in the bathroom mirror, handicapped...
    • Solo traveller
    • King Room with Roll-In Shower - Disability Access
    • Stayed 1 night

    No extra parking spots--had to drive around to finally find one. Did not use or want to use valet parking.

    Private walled patio, TV in the bathroom mirror, handicapped bathroom so walk-in, all tile shower, good breakfast, very attractive Hampton, Phillips Place very attractive, convenient to my workshop's location on Providence Rd, easy access from I-77.

    Stayed in April 2018

  • Reviewed: 18 March 2018

    10
    1st let me say that I was so impressed by this Hampton Inn...
    • Leisure trip
    • Family with young children
    • Non-Smoking Double Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The only recommendation that I would make is to please consider adding bacon to your breakfast bar!

    1st let me say that I was so impressed by this Hampton Inn and Suites! As always when making hotel reservations, I spend a few extra moments reading the reviews before actually booking my stay. The reviews were very good, but as always, you still have your doubts. Not only was the area nice, but the hotel complimented the area that it was located in. It was a very nice upscale area, and the Hampton Inn definitely fit right in! Kudos to you, Hampton Inn, you helped to make my stay there a nice one and will definitely stay there again when visiting the Charlotte area.

    Stayed in March 2018

  • Reviewed: 6 January 2018

    8.8
    Overall , very pleasant stay with clean room and convennient location.
    • Leisure trip
    • Couple
    • Non-Smoking Executive King Room
    • Stayed 2 nights

    Bed wasn't as comfortable as expected.

    Like location and convenience to mall and other stores and restaurants. Staff was very pleasant and helpful. Parking was close and convenient.

    Stayed in December 2017

  • Reviewed: 4 December 2017

    6.7
    Overall we had a good stay. The Only Exception is wishing that we could have taken a hot shower
    • Leisure trip
    • Group
    • Non-Smoking Double Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    For our first night there we had no hot water it was lukewarm and the TV did not work in the bathroom. We told someone at the front desk about the issues they said they would be fixed and corrected by the time we got back to our room that evening. When we got back the TV was fixed what was greatly appreciated but we still had to take a lukewarm shower hot water was not fixed.

    Loved the location!

    Stayed in December 2017

  • Reviewed: 2 November 2017

    9.6
    Location, cleanliness, interior and exterior design, very...
    • Leisure trip
    • Solo traveller
    • Non-Smoking Executive King Room
    • Stayed 1 night

    I had no major problems with anything. Was only there for one night.

    Location, cleanliness, interior and exterior design, very comfortable beds, spacious rooms, adjustable television angle, bathroom mirror tv, refrigerator/microwave in the rooms and the view from my window of the fountain and lighted trees.

    Stayed in October 2017

  • Reviewed: 28 August 2017

    9.6
    A good-value hotel in a nice location for shopping and dining within walking distance.
    • Leisure trip
    • Family with young children
    • Non-Smoking Double Queen Room
    • Stayed 3 nights

    Unfortunately, they were renovating the hotel at the time of our stay. But as a result the entire hotel should be as nice as our rooms were.

    Our rooms had just been newly renovated and were very nice. We enjoyed the pool. There are a number of shops, restaurants/cafes within walking distance, and we even walked to the nearby mall. As a result, we didn't even need to use our car during our stay.

    Stayed in August 2017

  • Reviewed: 31 May 2017

    7.9
    The location of the hotel is exceptional.
    • Leisure trip
    • Couple
    • King Studio - Hearing Accessible
    • Stayed 2 nights

    The quality of the breakfast should have been exceptional considering the location of the hotel. Eating off of paper plates and paper cups is not enjoyable. Skipped breakfast the second day because of this. Very disappointing.

    The location of the hotel is exceptional. It was clean and comfortable.

    Stayed in May 2017

  • Reviewed: 3 January 2017

    10
    Perfect @ the Charlotte Hampton
    • Leisure trip
    • Couple
    • Deluxe King Room with Whirlpool - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There wasn't any bacon or sausages for breakfast, but other than that the breakfast menu was fine.

    The staff especially Teresa and Matt were excellent. We checked in and given a room on the 6th floor, but we asked for another room because of a god-awful noise. Teresa got us a suite on the 5th floor, which was even better. Matt brought us the keys and offered to help us with our luggage. My wife and I were impressed. We will definitely return for another stay.

    Stayed in January 2017

  • Reviewed: 19 September 2018

    10
    The service was awesome, with each employee being quite...
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds -Disability Access with Tub
    • Stayed 1 night
    • Submitted via mobile

    The service was awesome, with each employee being quite helpful.

    Stayed in September 2018

  • Reviewed: 11 September 2018

    10
    The room was an excellent value for the location.
    • Leisure trip
    • Couple
    • Deluxe King Room with Whirlpool - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was an excellent value for the location. The "virtual" tv in the bathroom, was an Awesome touch.

    Stayed in September 2018

  • Reviewed: 30 July 2018

    10
    It was very clean and everyone was nice.
    • Leisure trip
    • People with friends
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    It was very clean and everyone was nice.

    Stayed in July 2018

  • Reviewed: 26 May 2018

    9.6
    Overall excellent stay
    • Business trip
    • Family with young children
    • Non-Smoking Double Queen Room
    • Stayed 1 night

    Could have a better breakfast. Eggs were more like powder eggs.

    Stayed in May 2018

  • Reviewed: 21 May 2018

    10
    Awesome
    • Solo traveller
    • King Suite with Kitchen - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Wonderful stay

    Stayed in May 2018

  • Reviewed: 2 May 2018

    9.6
    Would plan next trip around staying there.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds -Disability Access with Tub
    • Stayed 1 night
    • Submitted via mobile

    Distance from I 75, but definitely worth it.

    Room was spotless and well appointed. Far above normal Hampton Inn level.

    Stayed in April 2018

  • Reviewed: 24 April 2018

    10
    Very enjoyable stay to relax and get away for a little time with out the kids
    • Leisure trip
    • Group
    • King Suite with Whirlpool - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I had to get up in the morning

    Great room for comfort and visiting with friends

    Stayed in April 2018

  • Reviewed: 16 February 2018

    10
    Awesome property, rooms and service
    • Leisure trip
    • Couple
    • Non-Smoking Double Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Awesome property, rooms and service

    Stayed in February 2018

  • Reviewed: 8 January 2018

    10
    Wonderful luxurious stay
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    The particular room my wife and occupied does not come with a bathtub lol

    Loved the breakfast and the fruit OMG. The hospitality and courtesy.

    Stayed in January 2018

  • Reviewed: 8 January 2018

    10
    It was the perfect hotel for our one night getaway!
    • Leisure trip
    • Couple
    • Non-Smoking Executive King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing, it was all great.

    Fabulous room and customer service! The free cookies were awesome!

    Stayed in January 2018

  • Reviewed: 31 December 2017

    10
    Great location for our needs and excellent accommodations for the cost.
    • Leisure trip
    • Couple
    • Non-Smoking Executive King Room
    • Stayed 4 nights
    • Submitted via mobile

    NA

    View from balcony was great. Complementary valet parking is a nice touch. Made us feel special

    Stayed in December 2017

  • Reviewed: 28 October 2017

    8.8
    good location opposite the mall, helpful friendly staff, i...
    • Leisure trip
    • Couple
    • Deluxe King Room with Whirlpool - Non-Smoking
    • Stayed 1 night

    parking could be tricky if you arrive later in the day

    good location opposite the mall, helpful friendly staff, i would stay here again

    Stayed in October 2017

  • Reviewed: 5 October 2017

    10
    very nice hotel
    • Leisure trip
    • Couple
    • King Studio - Hearing Accessible
    • Stayed 2 nights

    All fine

    very nice hotel

    Stayed in September 2017

  • Reviewed: 13 September 2017

    10
    Great place to stay
    • Leisure trip
    • Couple
    • Non-Smoking Executive King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Hotel was and room beautiful. Location great. Very friendly staff

    Stayed in September 2017

  • Reviewed: 29 May 2017

    10
    5 STAR EXCELLENCE IN SMALLER SIZE
    • Leisure trip
    • Family with young children
    • Non-Smoking Double Queen Room
    • Stayed 4 nights

    N/A

    Everything was very good, specially courtesy from staff.

    Stayed in May 2017

  • Reviewed: 18 May 2017

    8.8
    The room
    • Leisure trip
    • Solo traveller
    • Non-Smoking Executive King Room
    • Stayed 2 nights
    • Submitted via mobile

    The parking was limited at times

    The room

    Stayed in May 2017

  • Reviewed: 10 May 2017

    6.7
    location
    • Business trip
    • Group
    • Deluxe King Room with Whirlpool - Non-Smoking
    • Stayed 2 nights

    Breakfast - Paper plates , cups and spoons ; Really ????

    location

    Stayed in May 2017

  • Reviewed: 24 October 2016

    9.6
    Great location.
    • Leisure trip
    • Solo traveller
    • Non-Smoking Executive King Room
    • Stayed 3 nights

    Great location. Helpful staff.

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 22 March 2016

    7.9
    Great location lots of restaurants and shops close by .
    • Business trip
    • Couple

    Had requested a quite room away from elevators and ice maker ..... My room was right in front of elevator had to ask for another ! Elevator was extremely slow !! Breakfast was very disappointing not much selection scrambled eggs were cold ... Bananas green and paper cups ???? Disappointing considering this establishment has a grand piano in entry way ! Evening staff very nice , friendly ,and professional . Morning staff not so much !! To busy on his cell didn't even ask how my stay was !!!! At $ 150.00 a night some what disappointing !

    Great location lots of restaurants and shops close by . Room was very clean . Great comfy bed .

  • Reviewed: 22 February 2016

    10
    Staff could not have been friendlier or more helpful.
    • Couple

    we couldn't stay longer

    Staff could not have been friendlier or more helpful. We have been fortunate enough to stay in some of the best hotels and this property is not only an excellent hotel, but an outstanding value.

  • Reviewed: 4 December 2015

    7.5
    Your staff
    • Business trip
    • Solo traveller

    No bar, no restaurant. The elevator was annoyingly slow. Super slow. Ridiculously slow. Horribly slow. Paper cups in the room. I like glass or ceramic.

    Your staff

  • Reviewed: 28 November 2015

    6.7
    The location is great and it is in a quite area and the room...
    • Leisure trip
    • Couple

    The room is not as I expected and not as I saw in the picture. The magnetic room key is a nightmare and it does not work, I stayed 4 nights in the hotel and went to reception to re-magnetize it about 8 times or more The breakfast is awful, all food is pre-cooked and the scrambled eggs seems to be imported from Mars. I went only 1 morning and never went back! bleeueueueu!!! I asked for 2 fried eggs and apparently paying about 150 dollars per night is not enough for this little extra service (2 eggs) The value or quality/price ratio, is very low and in fact for the same price you can find many other other in the same area that can satisfy your needs with proper 3-stars service or more. For me their 3-stars are fake (considering them in relationship with their prices) Very disappointed.

    The location is great and it is in a quite area and the room is clean

  • Reviewed: 17 February 2015

    7.9
    Location is great.
    • Leisure trip
    • Couple

    TV signal problems that staff could not take care of. HBO and lower local channels did not work

    Location is great.... Clean spacey rooms and a decent breakfast

  • Reviewed: 2 April 2016

    8.8
    Breakfast was very tasty.
    • Leisure trip
    • Couple

    Mattress was too soft for me, but my wife liked it.

    Breakfast was very tasty.

  • Reviewed: 24 March 2016

    9.2
    Staff addresses concerns promptly and politely.
    • Leisure trip
    • Family with older children

    Staff addresses concerns promptly and politely.

  • Reviewed: 6 March 2016

    10
    Always one of our favorite places to stay when visiting...
    • Leisure trip
    • Group

    Always one of our favorite places to stay when visiting Charlotte.

  • Reviewed: 16 February 2016

    9.6
    Location and room comfort.
    • Leisure trip
    • Couple

    Breakfast has gone down quite a bit since the first time I stayed there

    Location and room comfort. Staff friendly and helpful

  • Reviewed: 10 January 2016

    10
    Great beds, pillows and staff.
    • Leisure trip
    • Group

    We didn't stay long enough.

    Great beds, pillows and staff. Excellent breakfast. Loved this place!

  • Reviewed: 31 August 2015

    10
    Great location for us with tons of restaurant and shopping...
    • Couple

    TV didn't work for first 30 hours of our stay

    Great location for us with tons of restaurant and shopping close.

  • Reviewed: 14 July 2015

    10
    The comfort and quietness of the hotel.
    • Leisure trip
    • Family with older children

    The comfort and quietness of the hotel.

There are also 27 reviews without text. These impact the overall review score.

Showing 1 - 40

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