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  5. Reviews of Hawthorn Extended Stay by Wyndham Richardson

Reviews of Hawthorn Extended Stay by Wyndham Richardson This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

250 Municipal Drive, Richardson, TX 75080, United States of America

#23 of 23 hotels in Richardson

Guests' Choice

Review Score

Based on 202 hotel reviews

4.6

Score breakdown

  • Cleanliness

    5.4

  • Comfort

    5.5

  • Location

    6.5

  • Facilities

    5.2

  • Staff

    6.2

  • Value for money

    5.7

  • Free WiFi

    6.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 23, 2024

    6.0
    Great Place to go
    • Leisure trip
    • Couple
    • King Studio Suite - Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I have stayed here off and on for several years. It hotel is older but it is clean and quiet. They have made changes to the policy and it is for the better. The room is large and spacious.

    Stayed in March 2024

  • Reviewed: October 24, 2023

    6.0
    I would not stay there again
    • Family with young children
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t like that you couldn’t get clean sheets and they didn’t answer the phone and they where hair everywhere and had roaches

    The look of the hotel

    Stayed in October 2023

  • Reviewed: October 3, 2023

    4.0
    Not clean not comfy not like in person like the pics on the internet
    • Couple
    • Queen Studio Suite - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very dirty inside bathroom and kitchen and I'm 9mo preg and had roach crawl by head on the bed when I was laying down

    Small and quiet

    Stayed in October 2023

  • Reviewed: September 4, 2023

    4.0
    Disappointing
    • Business trip
    • Solo traveler
    • Queen Studio Suite - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It's an old apartment complex facility was horrible

    Stayed in September 2023

  • Reviewed: May 8, 2023

    6.0
    Overall, a decent place to stay for the price.
    • Leisure trip
    • Couple
    • Queen Studio Suite - Non-Smoking
    • Stayed 2 nights

    I am not used to staying at an extended stay, so I felt a little uneased about staying at a place where one enters their room directly from the outside like and apartment. A channel guide would have been helpful to have to figure out what stations/movies channels I could access. The main inconvenience was the gnats in our room. We believe the gnats were coming from a gap between the hardwood floor and the rubber board in the bathroom. The refrigerator light was out but it was still working and kept things cold. We had to use a towel to reduce the chances of slipping in the tub during a shower. Someone played loud music nearby for awhile but it stopped around our bedtime.

    Overall, it was a decent place to stay for the price. The staff was courteous and professional. The roomy, apartment feel was nice. The other occupants at the extended stay were very nice and respectful. The staff respected our wishes to not have house cleaning done to out room. The grab and go bag breakfast was nice. The proximity to attended event was a plus. Again, it was a decent place to stay for the price.

    Stayed in May 2023

  • Reviewed: April 3, 2023

    6.0
    I would stay again if no one partied upstairs.
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    People partied really loud and long above me until at least 2 am. I did not call management because I thought they would know it was me and that may make my stay there unsafe. Toilet seat was broken and when I spilled some water on the bathroom floor and wiped it up with a white wash cloth and it came back blackish gray. The room was extremely difficult to find. The only display of the room number was on the door which you could not see from the road or parking lot. I suggested numbers on the wall of the building that faces the parking lot but the staff argued that the numbers are on the door. I bet it wouldn’t cost more than $10 to buy some numbers.

    There wasn’t really a breakfast but for that price I didn’t expect one. They did hand out a bag with a capri sun and a granola bar and some cookies which was enough for me. Loved the kitchen in the room and the size of the room.

    Stayed in April 2023

  • Reviewed: November 1, 2022

    4.0
    Horrible dirty old!
    • Leisure trip
    • Solo traveler
    • King Studio Suite - Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Most everything

    Lighting in bathroom

    Stayed in October 2022

  • Reviewed: September 13, 2022

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything is outdated and dirty. Need to remodel flooring new paint modern kitchen and bathroom

    Kitchen with big room.

    Stayed in September 2022

  • Reviewed: June 24, 2022

    4.0
    Never stay there again!!!
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    See previous. The only thing I liked was the location near the hospital that my husband was in. The size of the room was nice.

    Air conditioner went out during the night. When I woke up it was 81 degrees in the room, out side was 78. Miserable night, miserable getting dressed. No full breakfast as stated, went to McDonald's. Facet in kitchen leaked and sprayed water if turned up. Kitchen floor was dirty on corners send baseboards were filthy. Tub in bathroom needs to be replaced. I will never stay there again and never recommend this property.

    Stayed in June 2022

  • Reviewed: June 13, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Roll-In Shower - Mobility Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    A real breakfast

    I didnt eat the breakfast she basically said it was all pastrys

    Stayed in June 2022

  • Reviewed: May 2, 2022

    4.0
    star okay
    • Leisure trip
    • Couple
    • King Studio Suite - Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The refrigerator leaned missing balancer for the bottom. Dishwasher full of dirty dishes, couch and chairs very dirty and stained had to cover just to sit down, also I could tell room service was there but didn’t vacuum nor did change the linen

    The location was great and the price for a smoking room I thought was reasonable

    Stayed in May 2022

  • Reviewed: May 1, 2022

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite - Non-Smoking
    • Stayed 3 nights

    Rather not say

    Rather not say

    Stayed in April 2022

  • Reviewed: March 15, 2022

    5.0
    horrible
    • Business trip
    • Couple
    • Queen Studio Suite - Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    the room was ran down. light was hanging from the ceiling which was a hazard. it could of feel on my head. bring it to they attention and it was nothing done. fire place with no wood. kitchen draw broken. bathtub had a crack in it. someone constantly hitting on the wall. I feel I should of gotten credit but I didn’t. once I check out the staff shared with me that the room I had was broken into.

    the bed

    Stayed in March 2022

  • Reviewed: January 26, 2022

    6.0
    Pleasant
    • Business trip
    • Couple
    • Queen Studio Suite - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the people all out the rooms,, trash every where the smoking.. no hot water.. wish things were more clean

    the owner was nice, I love it had a kitchen

    Stayed in January 2022

  • Reviewed: January 19, 2022

    5.0
    one and done, I won’t stay there ever again
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite - Non-Smoking
    • Stayed 10 nights
    • Submitted from a mobile device

    room was dirty, no hot water

    the location

    Stayed in January 2022

  • Reviewed: January 12, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No hot water. Reported it to the front desk person and he was like oh okay. If you like cold showers you will be fine.

    The location, space and quiet. Slept well with no interuptions.

    Stayed in January 2022

  • Reviewed: January 6, 2022

    5.0
    • Solo traveler
    • Queen Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: November 29, 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    .Facility is very out dated

    I liked the location & the area.

    Stayed in November 2021

  • Reviewed: November 22, 2021

    6.0
    Pleasant
    • Business trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Reasonable price through online bolling

    Stayed in November 2021

  • Reviewed: July 24, 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Non-Smoking
    • Stayed 3 nights

    The shower temperature and the utinsels

    the amenities was good but the kitchen utinsels like the pot and pan needs to be replaced it was old and also the showers .The temperature will not retain ..If you set it the water temperature of your choice the water change into a very hot temp. It was very scary. I keep on eye on my daughter when she was taking shower. And i guess it also need to be remodel or upgrade to make it nicer.

    Stayed in June 2021

  • Reviewed: May 20, 2021

    5.0
    will not do it again
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite with Roll-In Shower - Mobility Accessible/Non-Smoking
    • Stayed 2 nights

    bath room

    It was ok

    Stayed in May 2021

  • Reviewed: May 18, 2021

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Loft Suite with One King and One Queen Bed - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The oven didn't work

    The space

    Stayed in April 2021

  • Reviewed: May 6, 2021

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Studio Suite - Non-Smoking
    • Stayed 3 nights

    First of all the room wasn't clean enough for me dusty around walls and base boards. The dishes in on the counter were nasty and dirty (I washed them). The bathtub/shower was disgusting I had to put a towel in it before I could shower due to the discoloration.

    The feeling of home in the room, it was cozy. I also liked having the roomiest and the ability to store my food in the kitchen. I loved the location and the convenience of all the eateries in the area. The offered coffee in the lobby however they didn't have creamer out so you had to ask for it, however they had an empty greamer bottle on table which was

    Stayed in May 2021

  • Reviewed: March 25, 2024

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • King Studio Suite - Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It was clean and the guy was unprofessional

    Nothing

    Stayed in March 2024

Showing 1 - 25

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