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  5. Reviews of Park Lane New York

Reviews of Park Lane New York This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

36 Central Park South, New York, NY 10019, United States of America

#158 of 413 hotels in New York

Guests' Choice

Review Score

Based on 2128 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    9.7

  • Facilities

    8.1

  • Staff

    8.5

  • Value for money

    7.5

  • Free WiFi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 18, 2024

    9.0
    A really comfortable and convenient stay with a love aesthetic and staff that make it extra special.
    • Leisure trip
    • Couple
    • Park Lane King
    • Stayed 4 nights
    • Submitted from a mobile device

    There was nothing to dislike! Tea/coffee facilities in the room would have made it perfect. (this may be a British thing!)

    Lovely decor! Spacious rooms with comfortable beds. Staff are welcoming and helpful - nothing is too much bother. They have great knowledge of the area and any events that may cause disruption to your plans.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Park Lane King
    • Stayed 7 nights

    The hot air in one of the 2 rooms was very noisy and they were unable to fix it during all the week we stayed. Some rooms lack good maintenance and updating. This should not happen in this kind of hotel.

    Best location in NY.

    Stayed in January 2024

  • Reviewed: March 7, 2024

    8.0
    The location is great and the staff is accommodating. But they need to rethink coffee service
    • Business trip
    • Solo traveler
    • City View King
    • Stayed 3 nights

    The heater didn’t work so a portable one was furnished. And, I was shocked at the additional $34 they charge to bring a kerig coffeemaker to the room. The hotel charges $5 a cup at a breakfast counter in the lobby area or you have to go out…it’s too nickel and dime for a 4 star hotel especially considering the $40+ a day facility charge everyone has to pay.

    Location.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    9.0
    Great view and location!
    • Business trip
    • Solo traveler
    • Park Lane King
    • Stayed 1 night
    • Submitted from a mobile device

    I had an amazing park view from my suite on the 45th floor. The chef concierge Carlos was most helpful and the location is also amazing. Highly recommend.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    9.0
    I recommend this hotel overlooking Central Park.
    • Leisure trip
    • Travelers with friends
    • Park Lane Two Queen
    • Stayed 3 nights
    • Submitted from a mobile device

    The beds were very comfortable, and the decor was lovely. It was nice to have 2 sinks in the bathroom, and a bathtub/shower combo was great, too. We felt secure in the hotel. The problems we had with the room were addressed by the staff quickly.

    The room had very limited space to store clothes. There was only one luggage rack, only a few hangers in the closet, and no drawers to put clothing items in. Also, we had very poor lighting in our room, and had to request an additional lamp. We didn’t have any glasses with the ice bucket, and only one glass in the bathroom.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    8.0
    Very pleasant, well placed looking over Central Park. Excellent restaurants in the vicinity.
    • Leisure trip
    • Couple
    • Park Lane King
    • Stayed 2 nights
    • Submitted from a mobile device

    We were not told that breakfast was served upstairs and found the caffettiera style pre-packed breakfast bar on the ground floor. Not really what we had expected. The bathroom was very basic and lacked several amenities one now takes for granted.

    Location really excellent and pleasant and helpful staff. Slightly tired looking.

    Stayed in February 2024

  • Reviewed: March 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Park View King
    • Stayed 1 night
    • Submitted from a mobile device

    Had to go in to get the doorman, couldn't find. No coffeepot in the room, found this very odd in an upscale room like this.

    Location, view

    Stayed in February 2024

  • Reviewed: February 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • City View King
    • Stayed 3 nights
    • Submitted from a mobile device

    Hustle to to upgrade room with bathtub, booking com is not aware they have many such rooms

    Location, style, view

    Stayed in February 2024

  • Reviewed: February 26, 2024

    9.0
    very good location , nice staff , we have a very good memory during our stay in NY
    • Leisure trip
    • Family with young children
    • Park View Two Queen
    • Stayed 8 nights

    breakfast selection not that much , but staff is very hospital and warm for our first visit to this city

    Stayed in February 2024

  • Reviewed: February 25, 2024

    9.0
    A great family trip with a great location and great food/drink access and responsive + helpful staff
    • Leisure trip
    • Family with young children
    • Park Lane Two Queen
    • Stayed 3 nights

    I wish there was more closet space. We were put in ADA room (not requested and overall not an issue) but the closet was set up to be supportive of ADA standards so the hanging bar was really not usable.

    We had a city view on the 40th floor and it was fantastic! My two children loved it! Facing back towards Midtown and Times Square.

    Stayed in February 2024

  • Reviewed: February 24, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Park Lane King
    • Stayed 2 nights
    • Submitted from a mobile device

    Top Central Park views

    Stayed in February 2024

  • Reviewed: February 19, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Park Lane King
    • Stayed 3 nights
    • Submitted from a mobile device

    For New York standards, this hotel is a quite good option. Given its location, the value for money is solid. Considering that the Plaza next door is several times more expensive, and realistically, if you're planning a trip to New York, spending a lot of time in your hotel might not be a priority, this could be a great choice.

    Stayed in January 2024

  • Reviewed: February 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • City View King
    • Stayed 5 nights
    • Submitted from a mobile device

    Went on a solo trip and this hotel was the perfect location, city view, very comfortable size bedroom and bathroom. Loved the ambiance of the Darling rooftop restaurant. All staff were friendly and professional.

    Stayed in February 2024

  • Reviewed: February 15, 2024

    8.0
    Beautiful view of the Central Park from Park facing rooms
    • Family with young children
    • City View King
    • Stayed 1 night
    • Submitted from a mobile device

    It is old, A/C was noisy, but if it is off it was extremely freezing (almost 16 degrees) . The windows are old and you can feel the cold air.

    Location and the view over the park. But I had to pay extra for this upgrade

    Stayed in February 2024

  • Reviewed: February 13, 2024

    9.0
    comfortable and stylish accomodations w/many luxe conveniences
    • Leisure trip
    • Travelers with friends
    • Park Lane King
    • Stayed 4 nights
    • Submitted from a mobile device

    no teapot or coffee setup in room.

    comfortable beds and pillows, water bottles

    Stayed in February 2024

  • Reviewed: February 12, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • City View King
    • Stayed 6 nights
    • Submitted from a mobile device

    ,breakfast was a disaster.

    Stayed in February 2024

  • Reviewed: February 8, 2024

    9.0
    very pleasant and comfortable
    • Leisure trip
    • Couple
    • City View King
    • Stayed 7 nights

    five star hotels provide a coffee machine in the room. none was provided

    Stayed in February 2024

  • Reviewed: February 7, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Park View Two Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    Park view. Staff

    Stayed in February 2024

  • Reviewed: February 7, 2024

    8.0
    Great location.
    • Leisure trip
    • Couple
    • Park Lane King
    • Stayed 5 nights
    • Submitted from a mobile device

    Limited bar/restaurant facilities

    Location

    Stayed in November 2023

  • Reviewed: February 3, 2024

    8.0
    Reception staff went the extra mile every time I asked for something. We didn’t get to use any of the other facilities b
    • Leisure trip
    • Couple
    • Park View Two Queen
    • Stayed 3 nights
    • Submitted from a mobile device

    Bedrooms could do with a make over.. we stayed in double queen park view

    Reception staff were fantastic. Location is perfect

    Stayed in February 2024

  • Reviewed: February 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Park Lane King
    • Stayed 7 nights
    • Submitted from a mobile device

    Location and a great concierge service

    Stayed in January 2024

  • Reviewed: January 30, 2024

    9.0
    So good, we have decided to come back in 8 days time to stay again and hopefully get the same room upgrade.
    • Leisure trip
    • Couple
    • Park Lane King
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location and lovely staff especially front of house, who upgraded our room on hearing it was our honeymoon.

    Stayed in January 2024

  • Reviewed: January 30, 2024

    9.0
    Magnificent. The staff made the great difference
    • Leisure trip
    • Couple
    • City View King
    • Stayed 4 nights
    • Submitted from a mobile device

    Really enjoyed the service provided by the staff. The staff at breakfast and the gentlemen who greet you upon every entrance made the great difference. The location is also very convenient.

    Stayed in January 2024

  • Reviewed: January 28, 2024

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • City View Two Queen
    • Stayed 5 nights
    • Submitted from a mobile device

    Breakfast was ok.

    Stayed in January 2024

Showing 1 - 25

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