The rooms could use a serious upgrade

Common areas were very nice

Stayed in April 2024

Breakfast was great! But I paid for 4 guest to eat breakfast but only 3 of us ate breakfast. Will I be refunded for that one guest?

Stayed in April 2024

Nice and clean

Stayed in April 2024

Hotel claimed to have EV charging stations, they actually had 4 of them…..just one problem, the power was turned off to all of them so I had to end up going to a supercharger anyway even though the reason I booked this hotel was to be able to charge my car overnight and not have to stress about it.

The room itself and the hotel were great. Everything was clean and the staff were nice.

Stayed in March 2024

Elevator was not working when we got there. It was being worked on, but they weren’t sure when it was gonna be fixed. We had to carry all of our luggage by ourselves up nine flights of stairs. We got to our room and the air condition wasn’t working. We waited about an hour until the elevator was fixed, and then had to go down, check in again and move into a new room. if the elevator hadn’t been fixed, we would have left

Staff was fantastic. Friendly and helpful.

Stayed in February 2024

First room TV didn't work and once we got tv working, tv remote didn't work. Our room was changed to 8th floor and all ok until complimentary breakfast was not placed on restaurant info. Elevator gave out but was up and running within 2 hours. Hotel manager reimbursed us for complimentary breakfast. We will return to give it another try next year to see if all is better. Definitely older hotel with some noticed usage.

The area and everything is in local distance.

Stayed in February 2024

Everything was ok

Good area

Stayed in February 2024

Not enough carts for luggage,check in was late,heat was turned down,no military discount.Room was over $200.00 for one night.

It was good,nice variety.

Stayed in January 2024

Below the 11th Floor is less than expected. Last 2 weekends we had rooms on the 11th and 12th floors and were very pleased with the accomodations. This weekend our room was on the 10th floor and there was a noticeable difference and the price per night was not that much different. The bathroom was very difficult to get in and out of because the door was extra wide to accomodate wheelchairs which i know is necessary but it made for an akward sidestep dance around the toilet in order to enter the bathroom and then get the door closed behind you. The mattress is way overdue to be replaced. the foot of the mattress was slightly highter than the head of the mattress and it was sunken in, in the very middle. All this made for an awkward sleeping experience.

Breakfast buffet is good. The omlet bar is much better than the scrambled eggs in the buffet. Scrambled eggs are not supposed to be watery. Fruit selection was very good. Pastries were also decent. Staff in the breakfast area were very good. Coffee could be better for upscale hotel but still was acceptable. Fitness room was Very good!. decent selection of equipment. Very clean. All the machines were in good working condition. Fitness room was not very big so got crowded quickly on a weekday morning.

Stayed in November 2023

The rooms were dusty and the room floor needed vacuuming. Housekeeping was extremely slow so we just exchanged towels and trash bags in the hall. They were scheduled to come daily but only came one day and we did not get service because we had the privacy sign on (which is understandable).

The location was great! The checkin staff (Jefferi) was exceptional! The breakfast was very tasty. The room where the event was was well staffed and they were warm and welcoming! We had a picky eater and one staffer brought us an apple from the kitchen since he wouldn’t eat anything else. Made the evening so much more enjoyable!!

Stayed in November 2023

Did not like that check-in was very busy and there were only two Agents in the area. On my second day, tried to call the front desk but never was able to get through. Lastly, the ice machine did not work on our floor.

I like the location and the grounds. I really liked the fragrance throughout the hotel. Would recommend University Place to friends.

Stayed in September 2023

book. com was very deceiving. room was advertised as “double room” WITH double bed & lake view. 1 room, standard size bed & no lakeview! not what i paid for!

nice clean good location

Stayed in September 2023

Room wasn't cleaned properly ,had to wait an hour after waiting all day for room. Also when u have wedding parties you should put on one floor or designate several floors. It's annoying from other guests to have to have room on same as a wedding party.

Stayed in September 2023

A little dated.

Location and price. Bed very comfortable! Staff very nice! Breakfast decent.

Stayed in August 2023

The air conditioning in the room is super loud.

The bartenders!

Stayed in September 2023

The room was spacious and very clean. Staff went above and beyond. Everyone was very friendly and helpful. The air in our room wasn't working but they had us switched in another room within just a few minutes.

Stayed in August 2023

I requested a late check out and housekeeping didn't honor it.

The cleanliness and respectful staff.

Stayed in August 2023

Room could have been cleaner.

Location. Beautiful property.

Stayed in August 2023

Was told that after booking my king room online that through the booking app it does not lock in my room so I was offered a double room with the promise of free breakfast but we were not given the free breakfast after all.

Hotel was very nice and in a decent location.

Stayed in August 2023

Wish the bar and grille had been bigger. Wish we’d had more tea, coffee and towels in our room and not had to ask for extra. They knew 4 people were staying in our room.

Clean, excellent appearance. Staff were very friendly and helpful.

Stayed in August 2023

Wasn’t bad, draining system was pretty bad in the bathroom

Staff and area.

Stayed in July 2023

4 children left alone in the room across screaming and playing. I finally 1am knocked in the door and told them to be quiet. Very little sleep for us

Breakfast room

Stayed in July 2023

Outdoors dirty from night before. Pool are not great

Friendly staff

Stayed in July 2023

The bathroom was small for the size of the room and the level of the hotel.

Nice, clean, large windows.

Stayed in July 2023