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Reviews of Hilton Garden Inn Albuquerque/Journal Center 3 stars

5320 San Antonio Drive Northeast, Albuquerque, NM 87109, USA

#80 of 123 hotels in Albuquerque

Guests' Choice

Review score

Based on 27 hotel reviews

7.9

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.8

  • Location

    8

  • Facilities

    7.6

  • Staff

    8.4

  • Value for money

    7.6

  • Free WiFi

    8.8

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Showing 1 - 28

  • Reviewed: 8 August 2017

    3.3
    The lady that brought extra blankets was very accommodating...
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Lack of concern by the staff when I mentioned my issues. The view if the roof/building, Dirty sheets, smelly bathroom, broken ventilation, didn't allow a roll away bed so my son had to sleep on the floor. I may have gotten an additional room if this was mentioned earlier. my kids went down to get breakfast and was not made aware of having to pay until after they made their selections, the food was disgusting and they didn't even eat it. Also, the elevators were broken. the entire property just lacked class it felt very ghetto.

    The lady that brought extra blankets was very accommodating and kind.

    Stayed in July 2017

  • Reviewed: 31 July 2017

    6.7
    Going Downhill
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights

    Our door did not automatically lock when the door was closed unless you literally slammed the door, and double checked it. We took all our electronics with us whenever we left the room because it did not seem safe to leave them in a room that didn't lock and the hotel safe in the closet was closed and too small to fit a standard computer. Room was not the cleanest - dead rose leaves next to the nightstand. No fan in the bathroom of the junior suite. We have been to this hotel in the past and it's definitely gone downhill recently.

    Great location.

    Stayed in July 2017

  • Reviewed: 29 June 2017

    5.4
    Nice employees, coffee was good but only got to taste it one...
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Frames on wall decor were chipped, carpet not clean around edges, light fixture in bathroom was surrounded with thick dust. Coffee not served all day. Regular coffee urn was empty 2 of the mornings.

    Nice employees, coffee was good but only got to taste it one time.

    Stayed in June 2017

  • Reviewed: 17 June 2017

    6.3
    Clean and convienient I-25 and I-40
    • Business trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Did not have twin bed set up. Had to make bed myself. It worked. Would have been better to get one room with two queen beds.

    Clean and ready. Bed comfy

    Stayed in June 2017

  • Reviewed: 17 February 2017

    9.2
    Best room
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Walking in to Cockroach in the bathroom and major foam in hot tub (snow wasnt your fault. )

    Except for cockroach in the bathroom everything was great Staff helped me out changing reservations always freindly even to two nubees a the front desk

    Stayed in February 2017

  • Reviewed: 18 June 2018

    9.6
    OVER ALL VERY GOOD STAY
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    PAY EXTRA FOR ROOM TO GET BREAKFAST.

    ROOMS WERE GREAT

    Stayed in June 2018

  • Reviewed: 5 May 2018

    10
    I’d come againo
    • Business trip
    • Solo traveller
    • King Room with Roll-In Shower - Disability Access
    • Stayed 5 nights
    • Submitted via mobile

    Swim pool

    Stayed in May 2018

  • Reviewed: 30 September 2017

    10
    Nice stay. Staff was great!
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    Shower could have been better.

    Beds were comfy. Staff was courteous.

    Stayed in September 2017

  • Reviewed: 22 July 2017

    10
    Best place to stay
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Overall was very comforting

    Stayed in July 2017

  • Reviewed: 17 June 2017

    10
    beautiful decor, friendly staff, great location
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Albuquerque traffic is horrendous

    beautiful decor, friendly staff, great location

    Stayed in June 2017

  • Reviewed: 7 May 2017

    3.8
    Eve staff could not settle guests above us who were loud,...
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Eve staff could not settle guests above us who were loud, even with ear plugs in. Rooms are not noise proof.

    Stayed in May 2017

  • Reviewed: 14 April 2017

    5.4
    Bed was comfortable.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Restaurant was like Hampton inns free bfast area, but chgd $10 for it. No guide for TV and very limited channel choice.

    Bed was comfortable.

    Stayed in April 2017

  • Reviewed: 5 March 2017

    10
    Everything.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything. Staff very courteous and friendly

    Stayed in March 2017

  • Reviewed: 25 October 2016

    10
    Loved the stay
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    Breakfast should be included with the hotel stay.

    Cleanliness and the friendly environment.

    Stayed in October 2016

  • Reviewed: 18 August 2016

    8.3
    Don't come hungry
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    $11.95 for breakfast, with the price of the rooms you would think at at least a continental breakfast would be included.

    Clean rooms, property clean

    Stayed in August 2016

  • Reviewed: 28 July 2016

    7.1
    Very quiet, and clean,
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Not free Internet services

    Very quiet, and clean,

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 25 May 2016

    7.5
    Location was where I needed to be, restaurants were close by...
    • Leisure trip
    • Couple

    The noise level in the halls at night come right through the door, and the the maid service starts at 8 am...so NO sleeping in...if I ever stay here again, packing earplugs!

    Location was where I needed to be, restaurants were close by, bed comfortable, clean, staff friendly.

  • Reviewed: 7 October 2015

    7.9
    The room and bed were comfortable.
    • Leisure trip
    • Couple

    You have to lay on the floor to open and close the safe deposit box in the room.

    The room and bed were comfortable. The breakfast was a good value and tasty. The front desk personnel were friendly and efficient. It was easily accessible from the highway and had plenty of parking space.

  • Reviewed: 23 May 2015

    6.7
    The staff was great.
    • Business trip
    • Solo traveller

    The bed was awful. Felt like it was 10 years old and slept on so many times it was flatten and hard. The workout room was very small with poor equipment.

    The staff was great.

  • Reviewed: 13 April 2015

    6.7
    the beds in our room weren't very comfortable and there...
    • Leisure trip
    • Couple

    the beds in our room weren't very comfortable and there was a gap in the door. Have stayed there in the past and room was great. but this last stay was as good.

  • Reviewed: 17 February 2015

    7.1
    The staff was really nice and friendly.
    • Leisure trip
    • Couple

    Hardest bed I have ever slept on. It was awful! It was also really loud. I don't think the people above us were extra loud you could just hear every time they walked around the room. You could also hear every time the neighbor turned on the water.

    The staff was really nice and friendly. The room was clean.

  • Reviewed: 6 February 2015

    8.8
    We enjoyed everything about our stay.
    • Leisure trip
    • Couple

    Guests next to us were a little loud. However, it was my choice not to ask for assistance from the staff. So that was on me.

    We enjoyed everything about our stay. We would like to stay there again next time. Thank you.

  • Reviewed: 15 April 2016

    10
    Great place to stay.
    • Leisure trip
    • Couple

    Great place to stay. Very clean and staff is very nice. Breakfast was delicious. Will defiantly stay here again.

  • Reviewed: 11 April 2016

    8.3
    Requested for a higher floor didn't have any other rooms...
    • Leisure trip
    • Family with older children

    Being on the first floor , mattress was hard and pillows flat.

    Requested for a higher floor didn't have any other rooms available.

  • Reviewed: 10 January 2016

    9.6
    Excellent location right next to one of my favorite...
    • Leisure trip
    • Couple

    Price is a bit high I feel.

    Excellent location right next to one of my favorite restaurants Cracker Barrel.

  • Reviewed: 19 October 2015

    9.2
    Pool etc
    • Leisure trip
    • Couple

    No continental breakfast

    Pool etc

  • Reviewed: 29 September 2015

    10
    Exceptional reception service and help.
    • Leisure trip
    • Group

    Exceptional reception service and help. Breakfast was good thanks to Santiago and Heather for looking after our breakfast and Shannon at the bar.

  • Reviewed: 11 July 2015

    10
    Everything!
    • Leisure trip
    • Couple

    Everything!

There are also 11 reviews without text. These impact the overall review score.

Showing 1 - 28

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