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Reviews of Hilton Garden Inn Anchorage 3 stars

4555 Union Square Drive, Anchorage, AK 99503, USA

#32 of 70 hotels in Anchorage

Guests' Choice

Review score

Based on 101 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.4

  • Location

    8.2

  • Facilities

    8.2

  • Staff

    8.6

  • Value for money

    7.6

  • Free WiFi

    8.5

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Showing 1 - 75

  • Reviewed: 11 May 2018

    9.2
    Always friendly staff.
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Price goes up in summer inconvenient for residents who need a place to stay. Should have residents of Alaska rates. Great place to stay in the off season would stay more often in summer if rates weren’t so high

    Always friendly staff.

    Stayed in May 2018

  • Reviewed: 29 April 2018

    5.4
    Very disappointed.
    • Leisure trip
    • Family with young children
    • King Room - Disability Access
    • Stayed 3 nights
    • Submitted via mobile

    Getting the room I wanted. No complimentary breakfast like the site they would have. Major no deal. Very high priced sodas in the pantry area. 5$ a soda dumb Needs vending machine The staff did not listen. They were rude and i get what i get. I only come to anchorage once a year. This was very disappointing. I will never stay at this property again.

    The room was a nice size

    Stayed in April 2018

  • Reviewed: 22 April 2018

    7.1
    The room was clean and it was quiet.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    We got to the front desk to check in. The girl working the desk was on the phone with a customer. She didn’t acknowledge us at all. We stood there for several minutes...she still didn’t acknowledge us. Then another girl came to work at the front desk from a back room. She came to the counter and turned on her computer...she didn’t acknowledge us either. Finally after a few minutes I said to her “we are just trying to check in.” She then responded that she would help us when she was done firing up her computer. Not a great first impression when you walk in the door and are ignored by not one but two employees.

    The room was clean and it was quiet.

    Stayed in April 2018

  • Reviewed: 20 February 2018

    8.3
    Staff was all friendly and helpful, property was very clean...
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    We chose this hotel for the pool and hot tub, but when we checked in it was out of order. The staff did offer to shuttle us to the property next door and we were welcome to use that pool so it worked out fine, just not as convenient as having it right in the same building.

    Staff was all friendly and helpful, property was very clean and comfortable.

    Stayed in February 2018

  • Reviewed: 12 November 2017

    7.5
    This hotel is really nice and I love that my dogs are welcome. We’ll definitely stay here again.
    • With a pet
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    The heater didn’t work well. Someone came up and got it working the second night but it stopped again but was too late to have someone in the room again with husband and kids sleeping.

    Staff was super friendly.

    Stayed in November 2017

  • Reviewed: 4 September 2017

    10
    Pleasant stay. Hilton Garden Inns are terrific
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Hostess in the restaurant on site was very friendly. She took an interest in my 13 year old grandson and told him many facts about Alaska. (He was not accustomed to 22 hours of daylight and the need for black out shades!) 5 stars to hostess!

    Stayed in August 2017

  • Reviewed: 16 August 2017

    6.7
    The resturaunt staff was friendly & the swimming pool...
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night

    noisy neighbors & grumpy shuttle driver

    The resturaunt staff was friendly & the swimming pool access was pleasurable for my 9 year old son's first experience staying in a hotel and with a swimming pool...

    Stayed in July 2017

  • Reviewed: 14 August 2017

    9.2
    This place always falls short of advertised, I won't book at Hilton Garden Inn again
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    I was under the impression breakfast was free, it is for children under 5. Everyone else is over 15 dollars each. Also we ordered the 17 dollar large pizza and it is a 12 inch personal size, so I needed 3 for 3 kids and that is very expensive!

    Stayed in August 2017

  • Reviewed: 4 July 2017

    9.2
    Very clean, well tended.
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 1 night

    Nightlights. More hotels need nightlights especially in handicap rooms. At least a continental breakfast should be available for the price.

    Very comfortable bed and we were very grateful to be able to have a place to sleep after a long flight, ending very late at night/early in the morning.

    Stayed in July 2017

  • Reviewed: 1 June 2017

    6.7
    Buisness Trip OK, Leisure look elsewhere
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    Staff: The front desk was not very helpful upon arrival, asked about the triple A discount and they wouldn't even entertain looking into it even though its proudly displayed in the background. Food: I understand food costs more in Alaska but I paid nearly 90 dollars after tip for 4 drinks and a flatbread sandwich that was basically a microwaved piece of bread out of a box. Your best bet is to get food outside of the hotel. Pool: Pool closes at 10 if I recall, they decided to close it at 8 instead the day we were there I stayed there for one night in between traveling from Denali to Alyeska, it was a clean hotel which to me is the most important part.

    Stayed in May 2017

  • Reviewed: 29 September 2016

    7.9
    Great place to relax!
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Pillows were all too soft...and there weren't enough towels..also for the price a hot breakfast or maybe some complementary drinks

    Staff was friendly...hotel was clean...comfortable

    Stayed in September 2016

  • Reviewed: 12 September 2016

    10
    Anchorage visit
    • Leisure trip
    • Family with young children
    • Queen Room with Mountain View
    • Stayed 1 night

    we took a mountain view room but it was not a great view

    the location near to anchorage airport was added bonus. Hilton did indeed live upt o its reputation for providing quality service with a smile

    Stayed in September 2016

  • Reviewed: 7 September 2016

    9.6
    Overnight in Anchorage
    • Leisure trip
    • Couple
    • King Room with Mountain View
    • Stayed 1 night

    Bed could have been more comfortable, had some silly adjustable feature that didn't seem to do anything.

    Nice location, reasonable price. Everything in good condition.

    Stayed in September 2016

  • Reviewed: 6 September 2016

    9.6
    My bed was weird.
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night

    My bed was weird. Later I wondered if it was a sleep number bed & I wasn't aware to change the settings. I did look for a controller, but didn't find one.

    Stayed in September 2016

  • Reviewed: 16 August 2016

    7.9
    Nice hotel very nice staff
    • Couple
    • King Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    We asked to have a mountain view but there was hardly any. All we saw was a apartment complex and the very top of a mountain. Wouldn't advertise this room as a mountain view room but other than that it was good.

    Bed was very comfortable

    Stayed in August 2016

  • Reviewed: 16 August 2016

    6.7
    good hotel, nothing fancy but ok facilities and big rooms. Location not so good.....
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    The airport pick up took very long, and than we had to take a taxi because it went wrong(on cost of the hotel, so that's all right). Location is not so good, you really need a car to go anywhere...... Food in the hotel is expensive.

    Nice that there's a pool !

    Stayed in July 2016

  • Reviewed: 5 August 2016

    8.3
    Comfortable stay and helpful staff
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff acknowledged the breakfast option was an additional independent charge which was ok with us, but thought the pricing was way over priced on a per person basis. If a more reasonable pricing schedule was available, we would have eaten our morning breakfast at the hotel.

    Shuttle service from hotel to various businesses and event areas was a terrific benefit for our travels. Staff were very accommodating for our stay and knowledgable about the city events and surrounding area. A couple great reviews about eating establishments downtown.

    Stayed in August 2016

  • Reviewed: 13 July 2018

    9.2
    Nice and comfortable, good breakfast.
    • Leisure trip
    • Couple
    • King Room with Mountain View
    • Stayed 3 nights
    • Submitted via mobile

    Nice and comfortable, good breakfast. We enjoyed the hot spa as well.

    Stayed in July 2018

  • Reviewed: 26 June 2018

    9.6
    Awesome place in Anchorage
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Awesome size of room with two queen beds. Excellent WiFi. Tv was huge +++

    Stayed in June 2018

  • Reviewed: 14 June 2018

    7.5
    Shuttle bus
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Shuttle bus

    Stayed in June 2018

  • Reviewed: 25 April 2018

    10
    Great place. Nice place and very secure. All the workers were friendly and courteous!
    • Leisure trip
    • Solo traveller
    • King Room - Disability Access
    • Stayed 3 nights
    • Submitted via mobile

    The room coffee was too weak.

    The kitchen coffee made my day!! Over all my stay was great!! ❤️

    Stayed in April 2018

  • Reviewed: 22 April 2018

    10
    Excellent.
    • Family with young children
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Clean, comfortable, safe....friendly staff. A great hotel.

    Stayed in April 2018

  • Reviewed: 18 February 2018

    10
    It was a good stay
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights

    nothing

    The staff is out standing

    Stayed in February 2018

  • Reviewed: 25 January 2018

    7.5
    Finr
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 6 nights
    • Submitted via mobile

    Nothing special

    Location and staff

    Stayed in January 2018

  • Reviewed: 26 November 2017

    10
    Very comfortable.
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was extremely comfortable.

    Stayed in November 2017

  • Reviewed: 25 November 2017

    6.3
    Nothing special, cold room , horrible kurig coffee in room
    • Solo traveller
    • King Room - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    Attitude of desk clerk was maddening and less than friendly

    Stayed in November 2017

  • Reviewed: 13 November 2017

    10
    Staff was fabulous
    • Solo traveller
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Staff was fabulous

    Stayed in November 2017

  • Reviewed: 4 November 2017

    6.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Prefer suites, no free coffee at entrance desk

    Stayed in October 2017

  • Reviewed: 18 October 2017

    9.6
    Food quality for dinner not great- corporate menu could use...
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Food quality for dinner not great- corporate menu could use help!!

    Stayed in October 2017

  • Reviewed: 18 October 2017

    9.6
    Friendly staff, clean and quiet room!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff, clean and quiet room!

    Stayed in October 2017

  • Reviewed: 28 August 2017

    8.8
    bigger room, bigger bathroom for 4
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night

    bigger room, bigger bathroom for 4

    Stayed in August 2017

  • Reviewed: 28 August 2017

    4.2
    Poor
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    TV program to Hilton advertisements & unable to view TV. Extremely expensive at almost 300 per night. Never book their again.

    Polite staff

    Stayed in August 2017

  • Reviewed: 15 August 2017

    8.3
    Only slept there one night.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Only slept there one night. It was very nice though what I experienced.. printed my boarding passes in business office.

    Stayed in August 2017

  • Reviewed: 29 June 2017

    9.6
    Great entrance into paradise
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    We were given a handicap room and asked for a different room but declined because they were full

    Easy to find with restaurants within walking distance

    Stayed in June 2017

  • Reviewed: 13 June 2017

    10
    Staff were very helpful and friendly.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Noisy neighbors above us

    Staff were very helpful and friendly. Pool was good.

    Stayed in June 2017

  • Reviewed: 5 January 2017

    7.5
    The cold fan in our room would not turn off and it's in...
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 1 night

    The cold fan in our room would not turn off and it's in the middle of the winter. They fixed it in a timely matter, but we were cold & left.

    Stayed in January 2017

  • Reviewed: 27 November 2016

    7.5
    Yup
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Yup

    Stayed in November 2016

  • Reviewed: 23 November 2016

    7.1
    Staff and location
    • Leisure trip
    • Family with young children
    • Queen Room with Mountain View
    • Stayed 8 nights
    • Submitted via mobile

    Price

    Staff and location

    Stayed in October 2016

  • Reviewed: 23 September 2016

    7.5
    nobreakfast serviced
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    nobreakfast serviced

    Stayed in August 2016

  • Reviewed: 22 September 2016

    8.8
    Anchorage for a night to visit Denali Nat'l Park
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night

    I happen to have a huge room (not sure if it's because I got the wheelchair accessible room). Comfy beds, updated modern bathroom and very clean.

    Stayed in August 2016

  • Reviewed: 21 September 2016

    8.3
    Nice place to stay
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    Very comfortable bed and pillows, spacious room, good location

    Stayed in August 2016

  • Reviewed: 6 September 2016

    10
    Large rooms - very clean.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    Large rooms - very clean.

    Stayed in September 2016

  • Reviewed: 5 September 2016

    7.1
    No local discount!
    • Solo traveller
    • Queen Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    No local discount!

    Stayed in August 2016

  • Reviewed: 3 August 2016

    7.1
    Vacationing from central ny
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Big room comfy bed

    Stayed in July 2016

  • Reviewed: 3 August 2016

    7.1
    Ok
    • Leisure trip
    • Family with older children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed and chair

    Clean and friendly staff

    Stayed in July 2016

  • Reviewed: 29 July 2016

    5.0
    Across the street from restaurant
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The beds are hard. No free breakfast. Took 15 min to get check in. And I had a reservation

    Across the street from restaurant

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 27 May 2016

    8.8
    bed was comfy, pool was just the right size for small kids,...
    • Leisure trip
    • Family with young children

    there were guests that were either smoking or had some kind of very smelly smokey items because my hallway always smelt like a party.

    bed was comfy, pool was just the right size for small kids, the dessert was delicious!

  • Reviewed: 22 May 2016

    7.9
    Clean, friendly staff, quiet
    • Leisure trip
    • Family with older children

    The bed was too firm and the dial for the king wasn't told to me until check out. The clerk at checkin told me about the breakfast time, but did not say it cost $15.99 to eat.

    Clean, friendly staff, quiet

  • Reviewed: 21 May 2016

    7.5
    The food was very good.
    • Business trip
    • Solo traveller

    The ride from the airport was in a wore out van the the driver had to continually fight the wheel to keep it going straight. Get a new van.

    The food was very good. I ate dinner and breakfast there and both were good.

  • Reviewed: 12 April 2016

    7.1
    Breakfast was decently priced every morning.
    • Leisure trip
    • Family with young children

    I felt like the amount of money we were paying each night for our room would have gone a lot farther in a different hotel. We had a single room with a king bed. I felt that it was definitely less "luxurious" and more standard than anything for the price. Also, the way the bathroom lights would blink and frizzle on when the switch was turned on really hurt my eyes.

    Breakfast was decently priced every morning. They never charged us $15.95 per person as the sign stated. We usually paid around $12 total for myself, husband, and our 2 year old to eat every morning. The staff were friendly and competent. The location of the hotel was perfect for our needs. Our room was also very clean and well kept during our stay.

  • Reviewed: 13 October 2015

    6.7
    Comfortable room and good facilities in the hotel, including...
    • Leisure trip
    • Couple

    Room 114 was very noisy because it was near the pool running equipment and there was noise all night. The hotel is located well out of town, so if you do not have a car it is not convenient although there is a shuttle service to specified locations.

    Comfortable room and good facilities in the hotel, including reliable Wi-Fi, restaurant and helpful and friendly staff.

  • Reviewed: 6 August 2015

    9.2
    Free shuttle from airport and to downtown,gym,pool and WiFi,...
    • Leisure trip
    • Couple

    Not walkable to downtown but free hotel drops you off and picks you up when you call them

    Free shuttle from airport and to downtown,gym,pool and WiFi, helpful staff

  • Reviewed: 4 August 2015

    7.5
    Nice clean hotel.
    • Leisure trip
    • Couple

    Wifi was terribly slow. Breakfast buffet was way overpriced. If you were in the room when housekeeper came by, she never came back.

    Nice clean hotel. Beds were comfy. Liked the mini kitchen in room.

  • Reviewed: 17 May 2015

    8.3
    Decor was beautiful-fairly new
    • Leisure trip
    • Family with young children

    Had coffee pot, microwave, fridg-but NO paper towels or a hand towel. Had to ask for towels, cups, coffee etc. way under stocked. Toilet roll dispenser was under the sink top and hard to reach for an adult. Room was dusty.

    Decor was beautiful-fairly new

  • Reviewed: 2 May 2016

    9.6
    Good location,nice new building, pool,& resteraunt
    • Leisure trip
    • Family with young children

    Room was a little late to get into

    Good location,nice new building, pool,& resteraunt

  • Reviewed: 21 March 2016

    9.6
    Clean room
    • Leisure trip
    • Family with older children

    Loud neighbors

    Clean room

  • Reviewed: 20 March 2016

    6.3
    French fries from room service were the best ever
    • Leisure trip
    • Family with older children

    Bed was like a rock. Worst hotel bed ever

    French fries from room service were the best ever

  • Reviewed: 25 December 2015

    9.2
    Jacuzzi and pool!
    • Leisure trip
    • Group

    Only one staff member was grumpy

    Jacuzzi and pool!

  • Reviewed: 18 December 2015

    6.3
    Rooms small , advertised a smoking room and then would not...
    • Leisure trip
    • Couple

    Rooms small , advertised a smoking room and then would not let us cancel when we arrived.

  • Reviewed: 10 November 2015

    8.0
    Overall cleanliness and comfort.
    • Leisure trip
    • Couple

    Breakfast should come with the high cost of meal. Ridiculous to charge.

    Overall cleanliness and comfort.

  • Reviewed: 5 November 2015

    9.2
    Convenience;
    • Couple

    Food

    Convenience; comfort

  • Reviewed: 25 October 2015

    7.5
    Soft bed
    • Leisure trip
    • Family with young children

    Soft bed

  • Reviewed: 5 October 2015

    9.2
    Clean, quiet, very friendly staff.
    • Leisure trip
    • Solo traveller

    Guess the world's gotten used to free or inexpensive breakfasts. Food was great but pricey.

    Clean, quiet, very friendly staff.

  • Reviewed: 4 October 2015

    7.5
    Pool
    • Leisure trip
    • Family with young children

    No complimentary breakfast

    Pool

  • Reviewed: 3 September 2015

    6.7
    Clean and tidy place with friendly staff
    • Leisure trip
    • Couple

    Didn't realize it was so far from downtown but shuttle bus somewhat made up for it

    Clean and tidy place with friendly staff

  • Reviewed: 30 August 2015

    9.2
    Very homely, with helpful and accommodating staff.
    • Leisure trip
    • Family with older children

    Very homely, with helpful and accommodating staff. Really enjoyed our stay.

  • Reviewed: 29 August 2015

    10
    Amenities, free shuttle, staff very nice.
    • Leisure trip
    • Couple

    Amenities, free shuttle, staff very nice.

  • Reviewed: 27 July 2015

    9.6
    Too noisy outside facing busy road and the air conditioning...
    • Leisure trip
    • Couple

    Too noisy outside facing busy road and the air conditioning was long

  • Reviewed: 23 June 2015

    9.2
    Shuttle service was very convenient.
    • Leisure trip
    • Family with older children

    No shopping within walking distance, but the shuttle made up for that.

    Shuttle service was very convenient.

  • Reviewed: 7 June 2015

    8.8
    Room decoration.
    • Leisure trip
    • Family with older children

    Room decoration. Bed. Sleeping quality

  • Reviewed: 29 May 2015

    3.3
    Big room
    • Leisure trip
    • Couple

    Big room

  • Reviewed: 26 May 2015

    8.8
    Pool and spa were the main reasons for picking this hotel.
    • Leisure trip
    • Couple

    Pool and spa were the main reasons for picking this hotel. Wish they had posted this on their qebsite

  • Reviewed: 14 February 2015

    9.6
    location,friendly staff.
    • Business trip
    • Family with young children

    location,friendly staff.

  • Reviewed: 14 January 2015

    10
    We had a pleasant stay and was grateful for being able to...
    • Couple

    The free wifi was not user friendly and I never could log in.

    We had a pleasant stay and was grateful for being able to use freezer space.

  • Reviewed: 4 January 2015

    10
    customer service was impeccable!
    • Business trip
    • Couple

    customer service was impeccable! The good ratings were given because we did not use those particular services.

There are also 42 reviews without text. These impact the overall review score.

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