They could’ve communicated better and not give false information about what was going to be expected and wasn’t.

There wasn’t any breakfast which I was told there would be. The location was fine.

Stayed in March 2024

Accessing the lounge and breakfast area isn't very easy from room. Ice machine was broken and loud, room directly across from it and other guests were loud about their frustrations with broken machine. Smells of marijuana were prevalent in the restrooms, despite it being a nonsmoking facility.

Location was ideal for walking to sightsee. Property was extremely clean.

Stayed in March 2024

AC was so noisy and it was not possible to sleep with its noise. When i turn off it, the room was getting cold immediately:( They didnt clean the room 4days!! Unfortunately, it was not a comfortable stay. I preferred the hotel just bcs of the shuttle service to McCormick.

The location was nice.

Stayed in March 2024

No breakfast offered at the hotel

Great location near the Chicago Loop and all the main attractions

Stayed in March 2024

the pool was so small, it looked like a kid pool and not for a hotel. I was highly disappointed, likewise with the gym.

The location and the view.

Stayed in March 2024

Staff was not very friendly. We tried to check in an hour before our check-in time and they told us they would be charging us an extra $25. Although I understand that this is their policy, it seemed a bit ridiculous considering it was one hour out and the rooms were clearly ready. Their baggage room only holds baggage until 5 pm which is very inconvenient if you have them hold your bags prior to your check-in time and have plans until after 5 pm. For a hotel these both seemed a bit ridiculous.

Property is conveniently located and relatively clean.

Stayed in February 2024

The restaurant staff are great but the lobby staff looked like they didn't want to be there. Not much eye contact or a smile, we found that unusual for a front desk.

The room was great and tidy, there is a restaurant downstairs and shops nearby. The location is very good.

Stayed in December 2023

Parking is very expensive

Location, cleanliness

Stayed in December 2023

This review is hidden because it doesn't meet our guidelines.

Elevators are slow. No daily room service, although there is a sign in the bathroom that says they provide it daily

Decent hotel, well located. Rooms are good sized and clean. Having a pool was a plus (although it is small).

Stayed in February 2024

Pool was awful. No steps to get in and out very difficult to maneuver. Had to go ask for towels.

Breakfast was excellent I thought it was included when I booked. Very unclear on booking

Stayed in February 2024

Parking prices

Pool for kids

Stayed in February 2024

Room was kind of small

The view was great, rooms clean, staff superb and Webber Grill on the lower level

Stayed in January 2024

We were charged 200 USD as deposit fee, long time to get the money back, they should advise before booking some travellers have the exactly budget.

It is in a really good location, staff is friendly and helpful.

Stayed in February 2024

It was a plus having the Parking garage adjacent to the hotel, however, the price was high we were only there for 14 hours and the parking fee was over $20.I would hate to have to stay there multiple nights with that kind of fee. Also, we were not told when we checked in about needing to use our room key to operate the elevators after 8 pm. We had breakfast in the morning and were highly disappointed in the buffet. the eggs had no flavor, the bacon and sausage were cold, and the potatoes were lukewarm. My wife could eat what she originally selected and switched to oatmeal. We spoke to the manager who comped our meal. The waiter also provided good customer service and filled my travel mug with hot coffee before we left the hotel.

My wife and I booked a room in the late afternoon on a Saturday. The room was comfortable and clean. The staff was accommodating and pleasant. The Webber Grill restaurant was nice we had dinner there and while prices were a little high it was very good and there was plenty to eat. I had meatloaf and my wife had trout. My wife had dessert. The waitress we a little less attentive than would be considered adequate but she was friendly. All in all a positive experience.

Stayed in January 2024

The cleaness of the room. We asked for the service but it did not done.

The localization: it was fantastic. Near of good restaurants and touristic places.

Stayed in December 2023

Charged more than I was suppose to be.

Room was nice water pressure was low in shower though.

Stayed in January 2024

Pool is kind of small and their website says they offer valet for $62 a night and they didn’t and it was the same price for you to park it yourself. Feel they should give you some money off since you have to self park.

Location is great, offer a pool and a bar in the lobby

Stayed in January 2024

N/A

Room

Stayed in December 2023

Parking. Lack of valet

Location

Stayed in December 2023

Wasnt aware of the room deposit fee that came with the booking. Shower was also quite thin and I am a big boy.

Location was great and staff were always willing to help out.

Stayed in January 2024

Online and in our room it said room service was available but the times were not correct. Didn't serve breakfast until after 11:30am at

Location was fantastic. right near soldier field, magnificent mile, restaurants. Hotel was clean and quiet. easy check in.

Stayed in January 2024

It would have helped our family if some rooms were available for early check in. We came into town on the train. We arrived at 10:00 and could not check in until 3:00. I would also liked to have maid service every day instead of every other day.

Hotel was reasonably priced, location was good. The property was clean comfortable and up to date.

Stayed in December 2023

Our room was not cleaned even once during our 4 night stay. There is a notice that cleaning will happen every other day and we didn't put any signs on the door to prevent cleaning. We assumed it would happen at least once during our 4 night stay. For that price, we should not have had to ask for extra coffee or for the room to be cleaned.

The location was great and the front desk staff was very friendly.

Stayed in January 2024