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Reviews of Hilton Garden Inn Montgomery East 3 stars

1600 Interstate Park Drive, Montgomery, AL 36109, United States

#32 of 56 hotels in Montgomery

Guests' Choice

Review score

Based on 202 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.8

  • Location

    8.3

  • Facilities

    7.6

  • Staff

    8.4

  • Value for money

    7.1

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 15 March 2024

    6.0
    Paid too much for what we got.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We noticed a small brown stain on one of the beds after my daughter woke up. As it turns out, it wasn't a stain because I was able to clean it with just a damp cloth. The sheets hadn't been changed from the previous occupants which meant my daughter slept in a dirty bed that was stained with...who knows what. The pillows were too soft. The bed is hard. The occupants right above us were quite noisy. I stayed in em 214 March 4th 2024. The fridge wasn't working and the Kiureg wasn't either. We stayed in em 204 march 13 2024, which had the bed with the unknown fluid. I'm very disappointed because of the price I paid and what I got.

    Front desk staff was excellent.

    Stayed in March 2024

  • Reviewed: 7 August 2023

    8.0
    Good Stay
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Toilet ran entire time, one set towels for 3 nights, no fan in bathroom, 1 chair in room for 2 people.

    In town for a funeral and location was close by. Personnel was good, good bed

    Stayed in August 2023

  • Reviewed: 3 July 2023

    7.0
    Better than satisfactory
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Didn’t like breakfast set up. Was built like a self serve buffet, but forced to sit down and order. I like breakfast buffets because you can quickly serve yourself and be on your way. Waitress was great and helpful. I just prefer serve-yourself. I don’t know if I will return for that reason

    Location, K-cup coffee maker, beds

    Stayed in July 2023

  • Reviewed: 26 June 2023

    8.0
    Gues service was amazing, facilities and amenties not so much.
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Our room did not have a hairdryer, but Matthew was able to get us one. The one night we wanted to eat at the restaurant, the cook was unavailable for the first hour of “open hours” and we were unable to wait any longer after sitting for 45 minutes waiting on them to return from the store. The hotel was under active renovations and the water had to be shut off for a few hours two of the days we stayed. I feel like that should have been communicated to guests before arrival and the option to change/cancel the reservation given. No housekeeping was provided the entire duration of our stay (we stayed 3 nights). We were provided with 4 towels total. Our trash cans were overflowing by the 2nd day so we took them out ourselves. One of the lights in our bathroom and one between the beds did not work despite our room being recently renovated.

    The front desk clerk, Matthew, was amazing. He was always so polite and helpful! He made sure to say hello to us- by name- every time we walked by the desk.

    Stayed in June 2023

  • Reviewed: 20 June 2023

    8.0
    Overall great experience!
    • Leisure trip
    • Family with young children
    • Junior King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Free continental breakfast.

    The hotel staff was very friendly and hilarious with jokes. Made the check-in so easy and sling with check-out !

    Stayed in June 2023

  • Reviewed: 11 February 2023

    8.0
    Comfortable nice room
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Include Breakfast

    Did not eat. It was not included in price

    Stayed in December 2022

  • Reviewed: 29 October 2022

    8.0
    very enjoyable just a couple minor hiccups
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the one gripe I had is check out wasn’t till 12 we were going to sleep late housekeeping knocked on the door at 9 to clean room and we were sleeping still then getting ready to leave about 10 and our cards to room were done deactivated so when I went out to car to load had to get someone to let me in room.

    location was great! breakfast and server was awesome! front desk was super friendly and helpful!

    Stayed in October 2022

  • Reviewed: 28 October 2022

    8.0
    Very good
    • Business trip
    • Group
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    I moved there from another hotel to meet colleagues. Looking at the price I was expecting breakfast included but it wasn't. Gym doesn't have towels. I understand that I need to ask to make my room due to covid, but how is it possible as a new customer to find elastic band on the floor and a bottle cap within my bed sheets?

    Staff was really really great.

    Stayed in October 2022

  • Reviewed: 3 October 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Having to wait 2 hours before I could check in after driving from out of town. Found a kids toy under the bed...says not fully clean.

    The quietness of the room.

    Stayed in October 2022

  • Reviewed: 12 September 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom a little out dated.

    The stay was comfortable and really quiet.

    Stayed in September 2022

  • Reviewed: 22 August 2022

    8.0
    great stay just need a few updates to be greater, a smart TV, bigger pool restaurant menu on the room
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    My digital key didn’t work, my physical key wasn’t working at first

    the location, it was very comfortable and peaceful

    Stayed in August 2022

  • Reviewed: 15 August 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    They had a bar in lobby but it was closed the entire weekend. The price per night for a standard king was a bit higher than the norm.

    Great service decent check in process.

    Stayed in August 2022

  • Reviewed: 24 July 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There is no longer a hot tub and the restaurant/bar was closed. The main reasons we picked this hotel was for those two features.

    Friendly staff

    Stayed in July 2022

  • Reviewed: 2 May 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Accessible Tub - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    older place for price

    Stayed in May 2022

  • Reviewed: 19 March 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    $11 for breakfast

    Stayed in March 2022

  • Reviewed: 12 March 2022

    7.0
    Good
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Free breakfast

    $11 for breakfast that would have been contential breakfast at other businesses is outrageous.

    Stayed in March 2022

  • Reviewed: 28 February 2022

    6.0
    Overall it was okay, but I don't think I will book this location again.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The tub needed to be updated, the comforter was not up to part on one of the beds, and the pillows were flat

    The staff had great customer service and the location was close to the event I was attending

    Stayed in February 2022

  • Reviewed: 4 January 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Our first room the shower curtain was missing but representative took care of us by moving us to another room closer and on the same floor

    No complaints

    Stayed in January 2022

  • Reviewed: 27 December 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Junior King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The receptionist was rude it was late she was probably tired but I was also

    Stayed in December 2021

  • Reviewed: 12 October 2021

    7.0
    Clean comfort Book ahead prices rise
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was supposed to be included $10 for “continental” which comprised of cold cereal & toast is not acceptable

    Stayed in September 2021

  • Reviewed: 17 July 2021

    7.0
    Good
    • Business trip
    • Solo traveller
    • Junior King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Room rate high. Extra cost for breakfast. Staff ran credit card five times for different amounts

    Room space , comfortable fast wifi

    Stayed in July 2021

  • Reviewed: 17 June 2021

    8.0
    Nice Stay
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was fine!

    The location is excellent!

    Stayed in May 2021

  • Reviewed: 30 May 2021

    7.0
    Good
    • Leisure trip
    • People with friends
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in May 2021

  • Reviewed: 27 May 2021

    7.0
    Overall would definitely come back
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Had to tote luggage to room no carts were available

    The breakfast should have been free

    Stayed in May 2021

Showing 1 – 25

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