145 Jetport Boulevard, Portland, ME 04102, United States of America
#19 of 24 hotels in Portland
Guests' ChoiceBased on 420 hotel reviews
7.7Cleanliness
8.2
Comfort
8.3
Location
9.0
Facilities
7.9
Staff
8.5
Value for money
7.4
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 11, 2024
Michael
United States of AmericaEntry light not working, HVAC control not working, request for car key for week's parking (not provided), noisy kids running up and down hallway
Location, airport shuttle, park & fly, bed comfort, soundproofing, quiet HVAC
Stayed in March 2024
Reviewed: March 9, 2024
Karen
United States of AmericaI had a terrific dinner--salmon, rice, veggies and wine. Breakfast buffet left a little something to be desired for the price. Hubby ordered breakfast off the menu and it was a little smaller than anticipated. Dinner was not the same category at all.
Location to airport--very good. Beds were comfortable. Room was comfortable and clean. Check in and out was simple. Staff attentive. I am a 61 year old female and was alone and felt very safe here.
Stayed in March 2024
Reviewed: March 2, 2024
Joelle
United States of AmericaBooking.com not having my reservation paid for when I arrived. The Asst Manager of the hotel was going to bat for me but Booking was very uncooperative.
The staff and their super cordial service. Clive even called up to our room to be sure we were comfortable and had what we needed.
Stayed in February 2024
Reviewed: February 26, 2024
Se-jung
South KoreaThe room door was broken and reported to the hotel staff but didn’t work properly.
Spacious room, comfy bed.
Stayed in February 2024
Reviewed: January 18, 2024
Kim
United States of AmericaThe bed was as hard as a rock
The bar and restaurant were a great bonus
Stayed in January 2024
Reviewed: January 16, 2024
Winifred
United States of AmericaCheck in was quick and easy and Andrew at the desk was very helpful.
Stayed in December 2023
Reviewed: January 8, 2024
Patsy
United States of AmericaBathtub needs anti slip strips added.
Location is great. Staff friendly. Good value.
Stayed in January 2024
Reviewed: December 27, 2023
Pamella
NetherlandsStaff were excellent
Stayed in October 2023
Reviewed: December 4, 2023
Elisabeth
United States of AmericaTv in room was at a weird angle when watching from the bed
Hotel staff was great
Stayed in November 2023
Reviewed: November 15, 2023
Melissa
United States of AmericaStaff was unprofessional and preoccupied. I’m Hilton honors and was able to get a late checkout , which was nice, but housekeeping was put out with me and it was noticeable. Alarm clock went off at 6am from a previous guest- maybe housekeeping could check that they’re off so when you have a very late night and want to sleep in , you can. I’ll know to check the next time. Wi-Fi was on and off the whole night.
Shuttle, convenient , bar/ waitress pm was good
Stayed in November 2023
Reviewed: October 31, 2023
Matthew
United States of AmericaNo complaints
Excellent staff! They all deserve raises.
Stayed in October 2023
Reviewed: October 31, 2023
Sarah
United States of Americaefficient and friendly check-in, spotless room, perfect location for airport hotel
Stayed in October 2023
Reviewed: October 31, 2023
Maria
United States of AmericaBreakfast was good. I thought it was included, which as it turns out it was not, but it was good all the same.
Stayed in October 2023
Reviewed: October 29, 2023
Brenton
United States of AmericaLocation was excellent ! Right across from the airport and minutes from the Maine mall. Price was very reasonable. Firepit, hot tub, pool were excellent. Only complaints are the breakfast wasn’t free despite the fact it said breakfast included. Other than that …. Great value and great location. Room was clean.
Stayed in October 2023
Reviewed: October 25, 2023
Brendan
United States of Americabeds were comfortable..Staff was Awesome. Loved the Restaurant was Amazing
Stayed in September 2023
Reviewed: September 17, 2023
Jenna
United States of AmericaN/A
Location to airport
Stayed in September 2023
Reviewed: September 4, 2023
Lavone
United States of AmericaNothing. All was as expected
Currently under construction but everything was quiet and clean. We stay there to be near the airport so location is fabulous.
Stayed in September 2023
Reviewed: August 27, 2023
Hammond
United States of AmericaConstruction
Location name
Stayed in August 2023
Reviewed: July 18, 2023
Olivia
SwitzerlandThe laundry requires coins. That is very inconvenient for international travellers, who have only cards, and/or prefer to avoid cash, as it is not practical to carry several currencies.
The facilities were great.
Stayed in June 2023
Reviewed: July 4, 2023
Joel
United States of AmericaVery convenient to airport. Quick and efficient shuttle service.
Stayed in July 2023
Reviewed: June 30, 2023
Teri
United States of AmericaHot tub jets were not working.
Very quick and easy to get to from the airport.
Stayed in May 2023
Reviewed: June 28, 2023
Blitz
United States of AmericaBeds...kind of felt like a slow release medicine. You lay down on a hard surface, 10 minutes later you're sinking into a mattress seemingly made from pudding. Perhaps a better brand of mattress would be called for.
Was able to get in and out quick, quiet, with ease. Even when the lobby was very busy at (what I assume was) dinner time, the space of the lobby made it seem less crowded. BIG PLUS for me.
Stayed in June 2023
Reviewed: May 20, 2023
Kathleen
United States of Americaunder construction
Stayed in April 2023
Reviewed: May 19, 2023
Beth
United States of Americathe hallway has large divots in the floor under the carpet making pulling a suitcase interesting.
close to the airport
Stayed in May 2023
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