65 Commercial Street, Portland, ME 04101, United States
#11 of 24 hotels in Portland
Guests' ChoiceBased on 472 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
9.5
Facilities
8.5
Staff
9.0
Value for money
7.7
Free WiFi
8.4
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End of dialog contentReviewed: 13 March 2024
Warrengday
AustraliaWas initially a bit confused over breakfast over what my voucher would cover. Would be nice to have more coffee capsules in room.
Everything was very good and easy. It's by Hilton, a 4-star hotel built with 5-star thinking.
Stayed in March 2024
Reviewed: 7 March 2024
Pete
United KingdomThe place is looking a bot tired, worn carpets and fittings
Location and great staff
Stayed in March 2024
Reviewed: 12 January 2024
Wilson
United StatesN/A
Very comfortable, great location.
Stayed in October 2023
Reviewed: 10 December 2023
Wilma
United Statesroom was not cleaned one day had to ask for new towels
great location loved the water and cookies
Stayed in December 2023
Reviewed: 4 December 2023
Elizabeth
United StatesValet parking instead of parking ourselves
Stayed in November 2023
Reviewed: 27 November 2023
Brian
United StatesLocation
Stayed in November 2023
Reviewed: 27 November 2023
Brenda
IrelandThought it was expensive
Very comfortable room
Stayed in October 2023
Reviewed: 21 November 2023
Ronald
United StatesLocation nice big room view of water
Stayed in November 2023
Reviewed: 21 October 2023
Alan
United StatesThe bartender is one reason we stay here. She’s engaging and knowledgeable about the Portland scene.
Stayed in October 2023
Reviewed: 17 October 2023
Kathy
CanadaRooms should be cleaned a lot sooner
Location was great, but the rooms are average.
Stayed in October 2023
Reviewed: 4 October 2023
Joanne
United StatesBed was a little too soft.
Location can’t be beat. Valet service was exceptional, even helped clean our windshield!
Stayed in October 2023
Reviewed: 3 October 2023
Constance
United StatesIt was hard to get was clothes for 2 days. Waiting to take showers and start out day was frustrating.
Room was very nice. Food in bar was excellant!
Stayed in October 2023
Reviewed: 30 September 2023
Jacqueline
United StatesOur room wasn’t cleaned the whole time and staff didn’t know the difference between bath towel, bath mat, wash cloth, etc.
Staff was great, provided early check in, had cookies in lobby everyday, tea and coffee service in lobby, location, room size
Stayed in September 2023
Reviewed: 29 September 2023
Michael
United StatesService was great, rooms were great, and so was the location.
Stayed in August 2023
Reviewed: 27 September 2023
Gary
United StatesVery good staff, especially the Valet parking staff. Excellent location.
Stayed in September 2023
Reviewed: 26 September 2023
Donald
United StatesE1 was so nice. We were close to everything and I could see the water front. Just beautiful
Stayed in August 2023
Reviewed: 23 September 2023
Levi
SingaporeFor foreign visitors like ourselves, there's no phone in the room where we can call the Front Desk for assistance or Room Service. Also, luckily, we brought all our toiletries as only soap, body cleanser, shampoo, and conditioner were provided. There's not even a pencil or paper to write on.
The simple check-in and check-out, cleanliness of the room, bedding, and towels. The availability of breakfast and dinner from 6am to 9:30pm and the great staff. The pantry next to the front desk was well stocked with snacks and drinks. Finally, the location was great for shopping, sightseeing, and sailing tours.
Stayed in September 2023
Reviewed: 9 September 2023
Steven
United StatesHousekeeping knocked on our door before 9 am every morning, and very few of them spoke enough English to understand us. We asked one woman to give us 10 more minutes and she said okay. Then she pushed a card under our door that said, “Sorry we missed you.” Our room was never cleaned that day, though we left the room when we told her we would early that morning. Also, why does the bar not serve drinks until 5:00 pm each day? We ended up going somewhere else every day for cocktails, as they were not open until 5:00. Someone else got our cocktail $$ for four days in a row.
Great location, nice facilities, and large comfortable rooms. Fabulous water view!
Stayed in September 2023
Reviewed: 28 August 2023
Evi
United StatesParking fee is a hefty $30/night on top of your already high room costs. No breakfast or even a voucher for the restaurant on the property was included. The indoor pool is tiny. Ice maker was broken on our floor on all days we stayed.
The property is well kept and clean in the middle of downtown Portland. There are many restaurants nearby, would recommend Luke's Lobster on the Portland Pier. The room was well sized and had a view of the harbor.
Stayed in August 2023
Reviewed: 23 July 2023
Roxanne
United StatesRoom was a little chilly at times
Location was superb
Stayed in July 2023
Reviewed: 18 July 2023
Grodecki
United StatesPool too small
Location
Stayed in July 2023
Reviewed: 7 July 2023
Ana-maria
United StatesAlthough it was clean and spacious, it lacked any character or coziness. It was far too functional.
The location was great!
Stayed in July 2023
Reviewed: 18 May 2023
Andria
United Statesclose to everything. we walked everywhere
Stayed in May 2023
Reviewed: 18 May 2023
Larry
United StatesThe shower pressure
Location
Stayed in May 2023
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