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  5. Reviews of Hilton Garden Inn Portland Downtown Waterfront

Reviews of Hilton Garden Inn Portland Downtown Waterfront 3 stars

65 Commercial Street, Portland, ME 04101, United States

#11 of 24 hotels in Portland

Guests' Choice

Review score

Based on 472 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    9.5

  • Facilities

    8.5

  • Staff

    9.0

  • Value for money

    7.7

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 13 March 2024

    9.0
    Typical very good quality budget Hilton hotel with water views
    • Leisure trip
    • Solo traveller
    • King Room with Water View
    • Stayed 1 night

    Was initially a bit confused over breakfast over what my voucher would cover. Would be nice to have more coffee capsules in room.

    Everything was very good and easy. It's by Hilton, a 4-star hotel built with 5-star thinking.

    Stayed in March 2024

  • Reviewed: 7 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two Queen Suite - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    The place is looking a bot tired, worn carpets and fittings

    Location and great staff

    Stayed in March 2024

  • Reviewed: 12 January 2024

    9.0
    Nice place in a tourist area of the city
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and City View
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Very comfortable, great location.

    Stayed in October 2023

  • Reviewed: 10 December 2023

    9.0
    great location and great view
    • Leisure trip
    • Couple
    • Queen Room with Water View and Sofa Bed
    • Stayed 2 nights

    room was not cleaned one day had to ask for new towels

    great location loved the water and cookies

    Stayed in December 2023

  • Reviewed: 4 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and City View
    • Stayed 2 nights

    Valet parking instead of parking ourselves

    Stayed in November 2023

  • Reviewed: 27 November 2023

    8.0
    Clean tidy rooms in a great location
    • Leisure trip
    • Family with young children
    • Two Queen Suite - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in November 2023

  • Reviewed: 27 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and City View
    • Stayed 1 night

    Thought it was expensive

    Very comfortable room

    Stayed in October 2023

  • Reviewed: 21 November 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds and City View
    • Stayed 1 night
    • Submitted via mobile

    Location nice big room view of water

    Stayed in November 2023

  • Reviewed: 21 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and City View
    • Stayed 3 nights
    • Submitted via mobile

    The bartender is one reason we stay here. She’s engaging and knowledgeable about the Portland scene.

    Stayed in October 2023

  • Reviewed: 17 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and City View
    • Stayed 2 nights

    Rooms should be cleaned a lot sooner

    Location was great, but the rooms are average.

    Stayed in October 2023

  • Reviewed: 4 October 2023

    9.0
    We had a short visit to Portland, so to make the most of it we wanted to be in a convenient location. This was convenien
    • Leisure trip
    • People with friends
    • Two Queen Suite - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Bed was a little too soft.

    Location can’t be beat. Valet service was exceptional, even helped clean our windshield!

    Stayed in October 2023

  • Reviewed: 3 October 2023

    9.0
    Overall, it was a very nice visit.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and City View
    • Stayed 4 nights
    • Submitted via mobile

    It was hard to get was clothes for 2 days. Waiting to take showers and start out day was frustrating.

    Room was very nice. Food in bar was excellant!

    Stayed in October 2023

  • Reviewed: 30 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and City View
    • Stayed 3 nights
    • Submitted via mobile

    Our room wasn’t cleaned the whole time and staff didn’t know the difference between bath towel, bath mat, wash cloth, etc.

    Staff was great, provided early check in, had cookies in lobby everyday, tea and coffee service in lobby, location, room size

    Stayed in September 2023

  • Reviewed: 29 September 2023

    9.0
    Expensive but great location, comfortable rooms, and great staff, as well as a great breakfast.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and City View
    • Stayed 1 night

    Service was great, rooms were great, and so was the location.

    Stayed in August 2023

  • Reviewed: 27 September 2023

    9.0
    Very enjoyable experience in Old Portland at the Hilton Garden Inn Portland Downtown Waterfron
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and City View
    • Stayed 3 nights

    Very good staff, especially the Valet parking staff. Excellent location.

    Stayed in September 2023

  • Reviewed: 26 September 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and City View
    • Stayed 3 nights
    • Submitted via mobile

    E1 was so nice. We were close to everything and I could see the water front. Just beautiful

    Stayed in August 2023

  • Reviewed: 23 September 2023

    9.0
    Great Stay at the Hilton Garden Inn Downtown Waterfront Portland Maine
    • Leisure trip
    • Couple
    • King Bed with City View
    • Stayed 3 nights
    • Submitted via mobile

    For foreign visitors like ourselves, there's no phone in the room where we can call the Front Desk for assistance or Room Service. Also, luckily, we brought all our toiletries as only soap, body cleanser, shampoo, and conditioner were provided. There's not even a pencil or paper to write on.

    The simple check-in and check-out, cleanliness of the room, bedding, and towels. The availability of breakfast and dinner from 6am to 9:30pm and the great staff. The pantry next to the front desk was well stocked with snacks and drinks. Finally, the location was great for shopping, sightseeing, and sailing tours.

    Stayed in September 2023

  • Reviewed: 9 September 2023

    9.0
    Nice, comfortable location with great views is perfect for your stay in Portland.
    • Leisure trip
    • People with friends
    • King Room with Water View
    • Stayed 4 nights
    • Submitted via mobile

    Housekeeping knocked on our door before 9 am every morning, and very few of them spoke enough English to understand us. We asked one woman to give us 10 more minutes and she said okay. Then she pushed a card under our door that said, “Sorry we missed you.” Our room was never cleaned that day, though we left the room when we told her we would early that morning. Also, why does the bar not serve drinks until 5:00 pm each day? We ended up going somewhere else every day for cocktails, as they were not open until 5:00. Someone else got our cocktail $$ for four days in a row.

    Great location, nice facilities, and large comfortable rooms. Fabulous water view!

    Stayed in September 2023

  • Reviewed: 28 August 2023

    7.0
    It was a bit of a splurge on a 'fancy' ocean view room.
    • Leisure trip
    • Family with young children
    • Queen Room with Water View and Sofa Bed
    • Stayed 2 nights

    Parking fee is a hefty $30/night on top of your already high room costs. No breakfast or even a voucher for the restaurant on the property was included. The indoor pool is tiny. Ice maker was broken on our floor on all days we stayed.

    The property is well kept and clean in the middle of downtown Portland. There are many restaurants nearby, would recommend Luke's Lobster on the Portland Pier. The room was well sized and had a view of the harbor.

    Stayed in August 2023

  • Reviewed: 23 July 2023

    9.0
    Was great. Have referral to relative who will be visiting Portland
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds and City View
    • Stayed 3 nights
    • Submitted via mobile

    Room was a little chilly at times

    Location was superb

    Stayed in July 2023

  • Reviewed: 18 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with View and Sofa Bed
    • Stayed 3 nights

    Pool too small

    Location

    Stayed in July 2023

  • Reviewed: 7 July 2023

    7.0
    Our stay was pleasant, the staff were all very professional and friendly. Our room was far too functional and devoid of
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and City View
    • Stayed 1 night
    • Submitted via mobile

    Although it was clean and spacious, it lacked any character or coziness. It was far too functional.

    The location was great!

    Stayed in July 2023

  • Reviewed: 18 May 2023

    9.0
    wonderful trip to Portland, the stay was great
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Water View
    • Stayed 2 nights
    • Submitted via mobile

    close to everything. we walked everywhere

    Stayed in May 2023

  • Reviewed: 18 May 2023

    8.0
    It was good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Water View
    • Stayed 2 nights
    • Submitted via mobile

    The shower pressure

    Location

    Stayed in May 2023

Showing 1 – 25

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