Front desk attendants.

Stayed in February 2024

The fact that they had a swimming group there from the outside utilizing the pool during the day

The entire facilities was fine

Stayed in February 2024

The room can be cleaner. The rug was outdated and stained. The bathroom toilet didn’t always flush. The shower pressure was okay, the shower head kept sliding off the fixture. There was a lot of noise in the evening. I was on the 3rd floor. The breakfast buffet option was too limited to be $17. There was no water in the rooms. You have to ask for it.

It was easy to get to. Checking in and out was easy and if you want to can be contactless. There’s a pool and hot tub on the premises. Room is spacious.

Stayed in January 2024

Close to the highway

Modern and clean hotel!

Stayed in October 2023

The price of the hotel was too expensive for one night.

The room was spacious and clean.

Stayed in September 2023

In reality, the lobby was very small and their photographer is a magician. That photo of the outdoor lounge area is basically just that table and chairs and a really small space. We had four people on the reservation and only three towels on the room. The front desk was great about giving us what we needed, but it was annoying to keep having to ask.

Booked because the photos of the entrance looked palatial and the pool and hot tub looked great.

Stayed in August 2023

breakfast was great. Staff was friendly and helpful. The room was quiet and comfortable

Stayed in May 2023

During check in front desk should remind guests that their stay includes breakfast and where to find it. After checking out we realized our stay included breakfast.

Overall, I had a great experience. However, the indoor pool is bit tiny given the size of the hotel. I wish it was bigger.

Stayed in February 2023

staff not well trained

fairly clean and modern

Stayed in November 2022

lighting in room in need of repair. On off switch broken on night table lamp. Breakfast service started late so I went to Starbucks instead.

very clean and comfortable room. Quiet. A lot of restaurants within a 5 minute drive.

Stayed in October 2022

Breakfast. The coffee is horrible, sorry! How it is not included and I have to pay it make me free to say that its so bud quality of coffee. The staff there was very nice. The bed was good but could be perfect an option of firm’s mattress because I was requested it but without answer.

The staff was amazing!. Very helpful, nice, warm and very patients. The room is a little old but extremely clean.

Stayed in October 2022

Nothing

Room was very clean. Staff was very friendly and accommodating.

Stayed in September 2022

Check in was a lil slow.

Staff service was excellent!

Stayed in June 2022

The AC wasn’t working in the common areas and it was in the 90’s

It was available during graduation weekend

Stayed in May 2022

Not a thing

Alot

Stayed in April 2022

The cleaning staff took our towels after our second night but did not leave new towels. We made do with what was remaining.

Stayed in August 2021

Poor food service

Stayed in June 2021

When we checked in our room the carpet between the bed and the night stand was soaking wet. then while taking a shower the tub was filling up with water not draining. then we tried to use the pool and / jacuzzi but had to come back an hour or so later because there was a bunch of kids having swimming lessons . that was never avertized when I booked my reservation. and the tv was cutting in and out the first night the second day which was sunday I complained about the tv the lady working at the front desk sent maintenance to check on the tv . he could not get the tv to work so she changed our room from 309 to 308 for our last night. it was a horrible stay one thing after another was going wrong.Sunday's breakfast that we paid for was disgusting and monday we did not eat any breakfast even tho we paid for it in our booking. and we got no credit for monday's breakfast. the guy at check out would not make it right with us about the breakfast. the lady at check in was very nice.and did her best to try and make some things right. every other hotel that we stayed at had free breakfast buffet . oh and I forgot to also mention there was no cable tv only streaming.the hotel when you first checking in looked so fancy like a rich hotel . but was only for show . not real or even reality. the rooms were so old and out dated . I could not take any pictures of our stay for this reason. my husband and I were so disapointed with our stay. sincerly Shirley & Crispin Aragon.

Stayed in March 2024

I was double charged on my breakfast and when I called l was told I would get a call back and I didn't

Very good customer service

Stayed in January 2024

Pet owners beware 75$ surcharge even if you stay one night. Represents a 50% surcharge if you stay only one night. Surcharge amount should be mentioned when you reserve. Similar hotels only charge 25$

quiet ,professional staff

Stayed in March 2024

When I went to check in, I was told the room would be ready in 30-40 min. It wasn’t ready until at least 2 hours later. I was later told that “it was a mess.” Apparently the guests before us did more than just trash the room. It stunk. It stunk like a room you would pay by the hour. When I called the front desk to ask for some air freshener, because the stench wouldn’t go away, they offered to give me another room. If I wasn’t completely exhausted and stressed, I would have asked for that in the first place, but by that point, my two young daughters and I were unpacked and they were getting ready for bed. If the room was destroyed enough that it wasn’t ready by check in, and it had a lingering stench, why weren’t we given another room in the first place? In addition, the room was booked for 3 people. We were only given 2 full sized, and 2 hand towels. I do not blame housekeeping. I am sure they were spending so much time cleaning up after the guests before us, that they were more be prone to mistakes. When I called the front desk to request more towels, maintenance only brought up one full sized towel. The shower had a bottle of bath gel, which was empty. The toilet paper was thin and dry. The beds had no comforters and were made messily with thin sheets. The pillows sunk until they were flat when you put your head on them. I had a sore neck when I woke up the next morning. The ATM was out of service and the front desk was unaware until I told them. Even the wake up call was not easy to set. The day I checked in, rooms were being booked at 3/4 the price of what I paid. I never write bad reviews. The few times I’ve had complaints with hotels, I’ve taken them up with management and I’ve had them resolved at the time. I had a lot going on during our stay. I regret that I didn’t address these issues, but they shouldn’t have happened in the first place. We shouldn’t have been given that room. Such service is unheard of and completely unacceptable.

Marriott is next door. Go there instead/

Stayed in February 2024

Lacation is super convenient to 84, 9, and a cracker barrel and several other food options, and above all, near the Chapel of Sacred Mirrors. They're always staffed with friendly helpful folks, accommodate a late check out, and overall super clean and comfortable compared to similarly priced properties in the area.

Stayed in January 2024

Breakfast was good. Staff were excellent.

Stayed in June 2023

No breakfast provided

Stayed in April 2023