The pool was closed most of the time during our stay, a bummer as we had planned to use it. The gym is small, the peloton bike did not work. The furniture in the room was very dated and parts needed repair. Parts looked like from the 70s, no safe to store valuable items which seems odd for a Hotel of this statue. We were not impressed with the cleanliness of the room, the bathroom, and the main room we discovered hairs from prior customers, the same in the shower and on wall tiles. Also, the headboard of the bed displayed a lot of greasy schmeer, like it was not cleaned, or wiped in quite some time. Some of the supplied bottles for lotion and shampoo were empty.

Close to the mall and freeway. All staff was very friendly and helpful. The entrance and lobby are of modern design with plenty of seating for a rest, meeting or just having a coffee. Plenty of parking spots. The house restaurant had a good variety of foods that were of good portion size while not being overpriced as over hotel restaurants.

Stayed in March 2024

Location

Staff accommodation

Stayed in March 2024

OG made me feel real comfortable and welcome from the time i met her and was very helpful and nice.

Stayed in February 2024

The only issue was the pool being closed on Sunday for cleaning

The breakfast was good. Good location.

Stayed in December 2023

Pool/Hot Tub closed for maintenance during normal day time when we tried to use it. Front desk and grill area are cash less. I prefer to tip in cash but not $20 for a $15 breakfast.

Stayed in November 2023

Bed not comfortable

Clean

Stayed in September 2023

We’re in suite but we dont have any freebies like water

Omoira, she is very friendly.

Stayed in September 2023

Let me start by saying that I've never left a poor or negative review for any hotel, airbnb etc. but felt the need to for this stay! When I stay at a Hilton property, I expect higher standards in all areas & don't mind paying more than other places as I know that my stay will be to my standards! Unfortunately, I will not stay at this location again & will try another place when I visit the area as I do often to see family! -Reception/check-in unfriendly, room size ridiculously small eventhough I paid for the larger double-bed room, room cleanliness not up to Hiltons standards (must've forgotten to vacuum & dust certain areas), room is completely outdated, indoor pool/jacuzzi were not heated & ice cold--even grandchildren who normally tolerate a cold pool couldn't swim bcuz of temperature, jacuzzi area had "caution" tape all around it except for its entrance. Consistent heavy smell of marijuana in hallway by swimming pool...not pointing fingers but employees in & out of different doors in this hallway & I made it a point to state so that employees could overhear me, that such a strong smell of pot all the time in this hallway! My 6 yo grandson has lung issues since birth & should not be exposed to secondhand smoke of any kind! I will say that the best experience at this location was the breakfast...outstanding!!

Breakfast was outstanding!

Stayed in August 2023

Carpeting in room was worn and had spots. Bed and pillows were too soft. Alarm clock did not work.

Stayed in July 2023

The beds were extremely uncomfortable and the box bed frame is not appropriate for small children who like to play and run around. They kept bumping their legs on the corner of the bed. The hall ways were like sauna. And the pool wasn’t the cleanest.

The location was great and everything you could think of from restaurants to shopping was all within surrounding areas

Stayed in July 2023

A safety deposit box in the room.

Breakfast had a large selection of foods to choose. Hotel conveniently located near White Marsh Mall.

Stayed in June 2023

The hottub didnt work and theres no notice of such a thing. I feel like if your gonna charge full prices for rooms all the amenities should be available. And the 2nd desk attendant the morning after i arrived came off as not very hospitable when i had said Goodmorning to him. Then i asked for his name wich was Brian and he all of a sudden became very pleasant.

It was very clean and comfortable and cozy. The 1st desk attendant when i arrived was wonderful.

Stayed in June 2023

Shampoo wasn’t refilled. Bathroom is better to be updated.

Clean, quiet, convenient.

Stayed in June 2023

I the room had a few minor issues. For example, the shower head attached to a hose did not have the proper hook to hold it in place. It was broken.

Location was why I was there.

Stayed in May 2023

the small rooms and they need to be updated

room was extremely small and had ants, this hotel is nice on the outside and in the lobby but the rooms needs to be updated.

Stayed in April 2023

pillows

Stayed in March 2023

it was difficult to find someone at the front desk, the bar and no one answered for room service

the location was wonderful ideal location to everywhere.

Stayed in March 2023

Our room apparently was a smoking room, with noticeable odor

Location was convenient to I-95 and to local restaurants, etc.

Stayed in March 2023

Rooms need a refresh

Location

Stayed in February 2023

Front desk agent was a bit rude

Pool room size

Stayed in January 2023

The pool was ice cold. The first room the door wouldnt unlock the second room the toilet handle was cracked

The hot tub was nice

Stayed in February 2023

Very clean, Great Location. Friendly Staff

Stayed in February 2023

The microwave didn't work.

I loved my room.

Stayed in January 2023

A guest 2 rooms away was very loud during the night; staff came up to address the issue but she was not removed until the morning. I didn't get much sleep.

Staff were friendly and helpful

Stayed in December 2022