Rooms are very dark, not enough light in the bathroom

Stayed in March 2024

It was crowded and noisy in the lobby bc of a pageant contest or something similar. Couldn’t work in the business center or have coffee in starbux because of the noise

Great location. Starbux inside. Large room. Comfortable bed. Nice staff. A special Thank you to Francisco , the bellman.

Stayed in January 2024

Lots of hair from previous occupant on the shower wall, “door” to pol area that wasn’t fully shut but wouldn’t lock either.

Location

Stayed in December 2023

I had a problem during check in and they were very inflexible to understand had to call booking customers service that was amazing and the gave me all support

Location

Stayed in October 2023

The facilities need a good renovation. The room we were in the bathroom rail was hanging off, the balcony door was off track, which allowed a lot of cool air into the room, and some of the walls/furniture had scratches and dents.

I absolutely love Hilton properties, they are too tier in my book and the room having a balcony for fresh air was a plus!

Stayed in October 2023

Valet staff was rude that worked overnight

Location

Stayed in October 2023

Great service & nice room

Stayed in August 2023

Don't like you have to pay $30 for parking. Breakfast was over $50 for 2 . No microwave in the room.

Staff was really nice. Fancy hotel for the price. Great views of the city. Really close to the galleria.

Stayed in July 2023

I was charged additional $150 dollars which the hotel deducted as caution charge which was to be refunded after checkout withour any damage or addtional expense. Also, the breakfast which I believe was part of my bill was to be charged for separetly and I didnt eat nor drink at the hotel. I have written a mail demanding for the refund which is yet to be done! Could you please assist in facilitating the refund of my money please.

Stayed in May 2023

not much maybe clean shower hardware had a lot of water spots

location, coffee shop, ease to get in and out

Stayed in May 2023

beds were too small for two adults to sleep in together

Good location, pretty, clean, pool

Stayed in May 2023

Wanted to use the pool, but the furniture was not inviting. Most was broken or almost broken. Must be replaced.

The location was great, could walk to many places.

Stayed in April 2023

Paid wifi , there was a weird musty smell on the 8th floor

Stayed in March 2023

lo by looked kind of gloomy

location near Galleria

Stayed in January 2023

Parking was 38 USD per day. This is expensive for guests.

Location was great. Mostly well taken care of amenities.

Stayed in November 2022

out dated rooms

good location extremely friendly staff

Stayed in November 2022

The property was a little worn in some areas. Maybe needs some updating, ( I’m not sure how old it is) but overall it was very pleasant and clean and if I had to go back , I would stay there again. The balcony was a bit small . Only a standing balcony , not enough room for chairs. It was a little pricey , but being the Super Bowl was going on , we didn’t really have much choice.

I liked the property because the location was very nice and quiet , walking distance to the Galleria mall and the Waterwall. The staff was very accommodating……I was staying on the 13th floor (executive floor), so I don’t know if that had anything to do with it? However, the pool (2nd floor) was nice and quiet and I spent a few hours there each day. I did note that there were rooms that had sliding doors and a seating area that was surrounding the pool area, so I thought those rooms would have been nice to stay in. Also the Astros won the Superbowl the nights I was there, so the downtown area was madness and horrible (we visited to go to a wedding there), and so we were very glad NOT to be staying in the downtown area.(about 20 min away). Also we noted that the downtown and surrounding areas had many many homeless , bums etc, so that was kind of scary for us. ( it was our first visit to Houston and/or Texas so we weren’t that impressed honestly lol. ( I was traveling with my 20 yr old son for the wedding ).

Stayed in November 2022

No complaints, We would visit again

The full breakfast was great and they acknowledged that it was our Anniversary.

Stayed in October 2022

I didn’t have microwave

Stayed in October 2022

The breakfast was very overpriced 54.00 for 2 people and the selection was not good if we stay there again we will Uber to another restaurant for breakfast I would not have minded paying the money if we had more choices no grits oatmeal and should of been able to order omelets

The location and employees where very nice and helpful

Stayed in September 2022

Pool vibes weren’t as nice. Pretty basic

Loved the location of this hotel.

Stayed in September 2022

air conditioning did not cool great

Stayed in August 2022

Hotel is a little Dated needs some upgrades

The location was fantastic walking distance to everything we need. Central point for our meetings

Stayed in July 2022

My water wasn't getting hot

Stayed in June 2022