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Reviews of Hilton New Orleans Riverside 4 stars

Two Poydras Street, Downtown New Orleans, New Orleans, LA 70130, United States

#87 of 168 hotels in New Orleans

Guests' Choice

Review score

Based on 1116 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    9.1

  • Facilities

    8.3

  • Staff

    8.5

  • Value for money

    7.7

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Showing 1 – 25

  • Reviewed: 22 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in March 2024

  • Reviewed: 18 March 2024

    7.0
    It was ok. The hotel was nice but the staff at the front desk were not that fr, especially when I tried to check out an
    • Leisure trip
    • People with friends
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Charges to the room were unclear. Even though I asked to have charges to my room, the hotel charged my card directly but didn’t do that consistently

    Great location

    Stayed in March 2024

  • Reviewed: 7 March 2024

    7.0
    Good
    • Couple
    • Two Queen Beds with Access Tub - Disability Access
    • Stayed 3 nights
    • Submitted via mobile

    The extra $20 plus tax a day they on my bill! It’s over for me, staying at Hilton!

    Stayed in March 2024

  • Reviewed: 26 February 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    There was a paint thinner type smell in the hallway

    Both casual and formal dining options

    Stayed in February 2024

  • Reviewed: 25 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Resort tax fee $20

    Location, short walk the bourbon street. Very big hotel!

    Stayed in February 2024

  • Reviewed: 25 February 2024

    9.0
    Wonderful stay for what we need it for
    • Leisure trip
    • Couple
    • King Room - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    Little out dated

    Convenience

    Stayed in January 2024

  • Reviewed: 15 February 2024

    8.0
    We had traveled from Alabama for Mardi Gras. The location of the hotel was great to many stores and restaurants.
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Waited about an hour and half to get my room service on my final check out day. Ended up leaving and ended up eating elsewhere.

    Location was great. Bar had a great selection of drinks to select from.

    Stayed in February 2024

  • Reviewed: 14 February 2024

    8.0
    They said booking.com listed my husbands name backwards initially saying I didn’t have two rooms. and
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Long checkin process

    Location

    Stayed in February 2024

  • Reviewed: 19 January 2024

    9.0
    NOLA visit
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Loading and unloading was not presented well, and not welcomed well.

    Beautiful common areas. Location great for seeing downtown, river mall and walk, safe parking.

    Stayed in December 2023

  • Reviewed: 3 January 2024

    8.0
    Hilton for the Stay. Yes!
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The packing

    The staff was very helpful.

    Stayed in December 2023

  • Reviewed: 2 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights

    They gave breakfast coupons only for 2 people even though we booked the room for 4 people. The first room we got had strong smoke smell then we changed the room. No micro oven. Parking is expensive at the hotel, so we parked in the next building. Room service food wasn't that great, especially for the price.

    Location, few steps to river walk.

    Stayed in January 2024

  • Reviewed: 2 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Unable to obtain luggage cart during checkout?

    Always a great stay!

    Stayed in December 2023

  • Reviewed: 1 January 2024

    8.0
    Rip off fees
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The billing system and parking fees. I was charged $25 deposit and $49 for parking. I get a charge for $92 and no receipt. I was told the $25 would be refunded....what is $92 and now I'm trying to get a receipt.

    Very nice room

    Stayed in December 2023

  • Reviewed: 31 December 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Location is wonderful

    Stayed in December 2023

  • Reviewed: 21 December 2023

    7.0
    We were their in New Orleans for our son’s wedding. It was an exciting time for us. Room was comfortable and clean. We h
    • Leisure trip
    • Couple
    • Two Queen Beds with Access Tub - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    I thought the rates were high. I didn’t like that a bottle of water in the room was $4. I thought that with the price of the room bottled water should be free.

    Really convenient to the Riverwalk Mall and Harrahs Casino.

    Stayed in December 2023

  • Reviewed: 21 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Two Queen Beds with Access Tub - Disability Access
    • Stayed 3 nights

    I have stayed here many times and I always enjoy the main building as opposed to where we were positioned this stay.

    Stayed in October 2023

  • Reviewed: 20 December 2023

    7.0
    Quality hotel at a good online booking price.
    • Leisure trip
    • Group
    • King Room with Bath Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Included continental breakfast. Enough coffee materials in room for more than 1 use

    Did not have breakfast. Starbucks in lobby was expensive.

    Stayed in December 2023

  • Reviewed: 8 December 2023

    8.0
    Overall, a good stay, but I shouldn't have to pay for internet!
    • Business trip
    • Solo traveller
    • King Room with City View
    • Stayed 4 nights

    room was a bit musty

    Mini fridge

    Stayed in December 2023

  • Reviewed: 5 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 3 nights
    • Submitted via mobile

    Elevator issues when it’s busy!!!

    Great location, friendly people.

    Stayed in December 2023

  • Reviewed: 22 November 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    Parking

    Location.

    Stayed in September 2023

  • Reviewed: 7 November 2023

    8.0
    Fun! Great! Awesome!
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Although the facility is/was clean, the “musk” air freshener is awful, but bearable. Also, understandably we’re by the Mississippi River, but the water flow for the toilet (makes you go uh oh!) and shower are very low.

    DRAGOS DRAGOS DRAGO! THE BAR THE BAAR THE BAR! The distance to everything was great! Although I flatiron had taken over everywhere, the price for the entire weekend wasn’t bad.

    Stayed in November 2023

  • Reviewed: 6 November 2023

    8.0
    New Orleans Weekend
    • Leisure trip
    • Family with young children
    • Premium Two Queen Beds with Access Tub - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful view on the river

    Stayed in September 2023

  • Reviewed: 1 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Mobility and Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    Good

    Stayed in October 2023

  • Reviewed: 26 October 2023

    9.0
    A HIDDEN GEM!!!!
    • Leisure trip
    • Couple
    • River View 1 King Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    When I checked in my room was not ready. I was told that I would recieve a text message when my room was ready. The person that checked me in put in the wrong phone number. So I waited extra without a room. Luckily i went back up to the desk after 90 mins and was then given a room. That was my only dislike.

    Loved most of the staff. Very polite. Place was very organized. Walking distance close to everything. Bourbon Street is about 6 blocks away. There is a small outlet mall where you can buy clothing and pick up fast foods. And if you are Cruising from New Orleans you can walk to the cruise port from this hotel. Its abt 3 long blocks away.

    Stayed in October 2023

Showing 1 – 25

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