1335 Avenue of Americas, New York, NY 10019, United States
#330 of 408 hotels in New York
Guests' ChoiceBased on 1034 hotel reviews
7.5Cleanliness
7.9
Comfort
8.1
Location
9.3
Facilities
7.5
Staff
7.9
Value for money
6.7
Free WiFi
7.1
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End of dialog contentReviewed: 16 April 2024
Nigel
United StatesCheck in too slow at busy times (eg Friday afternoon). Needed more check in staff at that time.
Stayed in April 2024
Reviewed: 14 April 2024
Heiko
GermanyRequires refurbishment, beds are worn out, pour quality of the food at horrendous prices
Location, size of room
Stayed in April 2024
Reviewed: 13 April 2024
Valentina
United StatesNo coffee maker and refrigerator in the room. Everything needs renovation. Sorry.
Location
Stayed in March 2024
Reviewed: 11 April 2024
Kk
United StatesIt took 15 minutes to get hot water one morning in the shower, we had to pay an EXTRA unexpected "mandatory" $35/day for laundry services (which we didn't need or use) and food service (which we didn't want to use. This extra fee was not stipulated in any up front cost stated for the hotel room.
Hotel location was great - close to all attractions in NYC and close to subway.
Stayed in April 2024
Reviewed: 9 April 2024
Kk
United StatesBecause we were Hilton Honors member, we were supposed to get free waters. I called for them and no one answered the number so we only got our waters one day. One day we had no washcloths or towels, one day the shower water took 15 minutes to get hot. We were not told of the extra "required" $150 in charges we were told were for laundry we didn't need, and for extra food which we didn't want.
Location was very good, close or walkable to sites we wanted to see.
Stayed in April 2024
Reviewed: 5 April 2024
Amy
United StatesSlow elevators.
Great location!
Stayed in April 2024
Reviewed: 3 April 2024
Karin
United StatesRoom wasn’t clean Found a lot of hair Rooms are old and not in the best condition
Location
Stayed in April 2024
Reviewed: 3 April 2024
Daniela
Canadathe check in process took over an hour. possibly one hour and a half. Painful specially close to midnight.
the location
Stayed in April 2024
Reviewed: 31 March 2024
Lorenza
MexicoThe room was dirty, they just did the beds without cleaning anything else.
Lots of people and there were always lines to get in the elevators, you should have more faciliteis.
Stayed in March 2024
Reviewed: 27 March 2024
Christina
United StatesNo pool, no coffee pot, or tea kettle in the room. No free toothbrush or comb, no bible
The cleanliness and the staff were very friendly and professional
Stayed in March 2024
Reviewed: 25 March 2024
Alfred
IcelandThe refridgerator didn't work. No coffemaker nor kettle at the room
Stayed in March 2024
Reviewed: 25 March 2024
Jan
Czech RepublicA good and comfortable hotel on a good location. The breakfast is great, although quite expensive - as everything in NY.
Stayed in February 2024
Reviewed: 15 March 2024
Obumneke
NigeriaWe didn’t get the room we booked, a lot of things weren’t in our room. For example coffee maker and microwave
Its location and ambience.
Stayed in March 2024
Reviewed: 10 March 2024
Malcolm
United KingdomNo tea and coffee facilities
The room was an adapted one so had plenty of room for me to move around in my wheelchair
Stayed in February 2024
Reviewed: 28 February 2024
Aaron
Canadathere was a 35 per day mandatory fee that had to be spent at the hotel restaurants.
Stayed in February 2024
Reviewed: 27 February 2024
Tatyana
United StatesDon’t have a fridge and coffee inside the room.
It’s location
Stayed in February 2024
Reviewed: 26 February 2024
Mary
United StatesTerrible views (ac units on roof, etc), even though advertised as good city views
Breakfast, pubs, conference setup
Stayed in February 2024
Reviewed: 25 February 2024
Kimberly
United StatesThe food and restaurant was outrageously expensive
Service was great at all of my point of contacts, check in, restaurant, housekeeping, doorman…they were amazing. The rooms were dated and small.
Stayed in February 2024
Reviewed: 24 February 2024
Beth
AustraliaI like to get up very early and have a quick cup of coffee before going to the gym and I love a cup of herb tea before I go to bed. I was able to go to the quick eats section downstairs and get a cup of hot water to take back to my room but it would have been lovely to have been able to make a hot cup in the room. I went to NY from Chicago Hilton and the in-room coffee making facility was great.
Breakfast and evening soup excellent. Hot oatmeal is a great idea.
Stayed in February 2024
Reviewed: 24 February 2024
Glenn
United StatesKeep striving for perfection
Location of the property was excellent close to restaurant s and appointments.
Stayed in February 2024
Reviewed: 24 February 2024
Andrew
United StatesNo in room coffee maker. The prices for laundry and food and drinks is a little excessive but other stores are around.
Good location close to Times Square and the park. Easy to get to and visit tourist attractions. The rooms were very clean and spacious. The staff was attentive and helped promptly. $35 food credit included with the resort fee was nice way to get some complimentary food and coffee. The rooms are quiet we could not hear anyone in the adjacent rooms. This is our second stay (10 yrs apart) and this hotel does not disappoint.
Stayed in February 2024
Reviewed: 22 February 2024
Nicole
United KingdomNo coffee/tea facilities in room or separate shower
Great location
Stayed in February 2024
Reviewed: 21 February 2024
Janet
United StatesNot enough onsite dining options
Location was good Housekeeping staff during our stay was excellent Staff in executive lounge was excellent.
Stayed in February 2024
Reviewed: 20 February 2024
Elizabeth
United StatesCheck in was horrible. We arrived at 7PM and there were only 2 employees working. As Hilton Honors members we chose the appropriate line, but still had to wait about a hour for check in. I understand this is a massive hotel, but they should be staffed appropriately. Also, a few elevators were down or would not move after entry, so we had to walk down a few levels and try to catch a different elevator
The room was large and beds were comfortable. The location was great and close to some good dining options. I loved the views from our room, we had a corner unit, and Central Park was a few blocks away.
Stayed in February 2024
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