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Reviews of Hilton Phoenix/Mesa 3 stars

1011 West Holmes Avenue, Mesa, AZ 85210, USA

#22 of 42 hotels in Mesa

Guests' Choice

Review score

Based on 44 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.4

  • Location

    8

  • Facilities

    7.7

  • Staff

    8.4

  • Value for money

    7.1

  • Paid WiFi

    6.8

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Showing 1 - 38

  • Reviewed: 7 April 2018

    7.9
    Great times with family and friends.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    The rooms (carpet, paint, etc) and the inner hallways of the hotel could be updated. Overall a nice place though.

    The lobby was pretty and the location was great for all of our planned activities.

    Stayed in April 2018

  • Reviewed: 26 February 2018

    9.2
    Mesa/Phoenix stay.
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The only issue was that I was mistakenly double charged for an 850.00 stay, waiting on issue to be corrected.

    The rooms were spacious, and comfortable. The staff was extremly helpful.

    Stayed in February 2018

  • Reviewed: 20 November 2017

    7.1
    The actual.event and room was fine.
    • Business trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I needed food Saturday night but could find anything at the hotel. Also didn't like the entire middle of the hotel was under renovation.

    The Ballroom staff for our Arizona Ranger event were superb. They even provided a screen for my power point when mine was too small!

    Stayed in November 2017

  • Reviewed: 25 April 2017

    10
    We stay there every year at this time. It is close to the facility we need to get to for our busines
    • Business trip
    • Couple
    • King Room - Disability Access
    • Stayed 3 nights

    Hair blow dryer in room was broken.

    beds are very comfortable. Swimming facilities are really nice . Staff is friendly . We like that there is food on site and a nice bar. We were pulling a big trailer, so parking is nice for that.

    Stayed in April 2017

  • Reviewed: 14 February 2017

    7.1
    Bring your tools!
    • Family with young children
    • Junior King Suite
    • Stayed 4 nights
    • Submitted via mobile

    The bath remodel looked like a 3 year old did it. The cabinet face panel fell off when I tried opening the drawer. Everything else about the hotel was great.

    Stayed in February 2017

  • Reviewed: 19 August 2016

    2.9
    I will not be returning to this location ever!
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    The room'so bathroom door did not close all the way the phone did not work only the speaker phone and the tub was flooded. I notified the front desk nothing was fixed. They charged my card prior to checking out which messed things up on my account even tho I told them I'm paying cash. They did not notify me of a $80 incidental fee until I checked in. My last stay there I did not go through any of this!!!

    Stayed in August 2016

  • Reviewed: 25 June 2018

    10
    Bed was great.
    • Leisure trip
    • Couple
    • Executive Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Bed was great. Room was spotless.

    Stayed in June 2018

  • Reviewed: 24 June 2018

    9.6
    Overall, I had a great stay at this property and the service was excellent.
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night

    Wish my stay could've been longer...

    Had a nice big bed!

    Stayed in May 2018

  • Reviewed: 23 June 2018

    10
    Id definitely stay here again!
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    I loved the room, comfortable and clean! And the staff was friendly and very helpful!

    Stayed in June 2018

  • Reviewed: 21 June 2018

    6.3
    The bathroom was poorly designed
    • Leisure trip
    • Group
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom was poorly designed

    Stayed in June 2018

  • Reviewed: 5 April 2018

    7.1
    Enjoyable.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    It was noisy with cars passing.

    Bed is very comfortable.

    Stayed in April 2018

  • Reviewed: 6 March 2018

    9.2
    I loved the layout and the awesome staff
    • Business trip
    • Group
    • Executive Floor Queen Room
    • Stayed 2 nights

    The WiFi did not extent to our room where we were meeting.

    I loved the layout and the awesome staff

    Stayed in February 2018

  • Reviewed: 14 November 2017

    8.8
    No shuttle to airport made it rough.
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    No free breakfast. Had to constantly log into free WiFi.

    The beds were comfortable and pool area was clean.

    Stayed in November 2017

  • Reviewed: 26 June 2017

    5.8
    Had a better stay there last April.
    • Leisure trip
    • Solo traveller
    • Junior King Suite
    • Stayed 3 nights

    Pillows awful. Housekeeping not attentive. Desk staff promised attention but did not follow through. Lots of construction.

    Mattress good.

    Stayed in June 2017

  • Reviewed: 18 June 2017

    10
    Front desk staff were amazing
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Front desk staff were amazing

    Stayed in June 2017

  • Reviewed: 20 May 2017

    9.6
    Th
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Expensive

    Th

    Stayed in April 2017

  • Reviewed: 4 April 2017

    7.5
    There was black long hair in the bathroom and the glass of...
    • Leisure trip
    • Couple
    • Junior King Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    There was black long hair in the bathroom and the glass of orange juice was drity

    Stayed in March 2017

  • Reviewed: 5 March 2017

    8.3
    Meet my needs
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Room size a bit small

    Location was good.

    Stayed in March 2017

  • Reviewed: 13 December 2016

    8.8
    Freeway noise
    • Leisure trip
    • Couple
    • Junior King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Freeway noise

    Stayed in December 2016

  • Reviewed: 31 October 2016

    7.5
    Quiet
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    No free breakfast

    Quiet

    Stayed in October 2016

  • Reviewed: 5 September 2016

    10
    Great Location for choices of places to eat.
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights

    Great Location for choices of places to eat.

    Stayed in September 2016

  • Reviewed: 22 August 2016

    6.3
    stayed there a few times but this time was not satisfied with overall service
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 1 night

    that I didn't get the room I requested

    Stayed in August 2016

  • Reviewed: 17 August 2016

    10
    $76 a night was insanely cheap for a Hilton.
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 4 nights
    • Submitted via mobile

    $76 a night was insanely cheap for a Hilton. Staff is great and its right on the 60. Older remodel but still pretty nice.

    Stayed in August 2016

  • Reviewed: 16 August 2016

    10
    Great. The food was vary good.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower didn't work on Sunday morning. I was not able to take a shower on Sunday morning.

    Very comfortable.

    Stayed in August 2016

  • Reviewed: 23 July 2016

    5.8
    Personally I would not stay here again
    • Leisure trip
    • Family with older children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    There were stains in the chair and the carpet and the water in the tub and the sink would not go down so it was a bit of a turn off

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 27 May 2016

    9.2
    Good facility for conference;
    • Business trip
    • Family with young children

    A couple more toasters in the exec lounge wouldn't hurt, and would allow more people to be served much quicker. That's all I can think of...

    Good facility for conference; great location with easy access to anything/everything one could need; executive lounge was a great place to start our days!

  • Reviewed: 20 May 2016

    3.3
    Pretty much nothing.
    • Leisure trip
    • Family with older children

    Just about anything!

    Pretty much nothing. Bar not open for pool guests during the afternoon. Rooms very dirty/dusty. Mosquitos in room. Staff not well educated at all, screwed up credit card charges. Pool more like a salt pond. Didn't have room ready until 7PM with a check in time of 3PM. Left room service dishes in hall way all day and night.

  • Reviewed: 27 March 2016

    8.3
    Clean, plenty of towels, up four floors, very very helpful...
    • Leisure trip
    • Group

    Sheets on bed felt course. Surprising amount of road noise came through windows late at night. Courtesy shuttle didn't go to Sky Harbor airport.

    Clean, plenty of towels, up four floors, very very helpful staff. Courtesy shuttle.

  • Reviewed: 1 March 2016

    2.9
    The room had dirt and grime in the corners of the bathroom...
    • Leisure trip
    • Family with young children

    The room had dirt and grime in the corners of the bathroom cabinets, most of the hotel looked lIke its being held together by tape and paint. The room service didn't clean the room as asked and we couldn't even get extra towels when we asked. We complained to the front desk and instead of apologizing they instead attempted to call the staff to try and disprove our complaint. We didn't even ask for money back, and all they attempted to do was look for a report from the day before with a blank stare on their face. Worst hilton I have ever seen

  • Reviewed: 20 June 2015

    9.2
    The staff are very helpful, free parkings are available,...
    • Leisure trip
    • Group

    Although the hotel is very good I think the building is aging and requires a refurbishing.

    The staff are very helpful, free parkings are available, Executive Junior Suite is nicly spaced with all the essentials available with a very comfortable bed, and we did try in room dining, which has an excellent food delivered by a very friendly staff.

  • Reviewed: 7 April 2015

    4.6
    walls are very think.
    • Leisure trip
    • Couple

    walls are very think. you can hear person using the bathroom next room. rooms are not soundproof so you can hear everything from outside to next door whats goin on. I had a room service delivery next to my room and I could hear the whole conversation they had.

  • Reviewed: 8 January 2016

    9.2
    The room setup, happy hour, and look of the hotel.
    • Leisure trip
    • Family with young children

    Nothing.

    The room setup, happy hour, and look of the hotel.

  • Reviewed: 14 October 2015

    8.3
    Location.
    • Leisure trip
    • Solo traveller

    Smell of cigarettes.

    Location.. Comfort ... Friendly staff

  • Reviewed: 7 April 2015

    10
    Front desk staff ,bar staff and house keeping were all...
    • Leisure trip
    • Couple

    Restaurant service was very slow. The pool area was a little two small.

    Front desk staff ,bar staff and house keeping were all fantastic !!!

  • Reviewed: 7 April 2015

    9.6
    we loved the breakfast and evening drinks and pool.
    • Leisure trip
    • Family with young children

    Nothing Bad

    we loved the breakfast and evening drinks and pool.

  • Reviewed: 6 April 2015

    9.6
    Love this place had a greattime .
    • Leisure trip
    • Family with older children

    Love this place had a greattime .

  • Reviewed: 5 April 2015

    5.0
    Location
    • Leisure trip
    • Couple

    Too expensive - charge for WiFi, even for HH members

    Location

  • Reviewed: 5 April 2015

    7.9
    Restaurant in the first floor needs something done to update...
    • Leisure trip
    • Family with young children

    Restaurant in the first floor needs something done to update or improve. Food was good but ambiance was totally lacking.

There are also 15 reviews without text. These impact the overall review score.

Showing 1 - 38

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