Accommodation Flights Flight + Hotel Car rentals Airport taxis

Reviews of Embassy Suites by Hilton Phoenix, AZ 3 stars

10 East Thomas Road, Encanto, Phoenix, AZ 85012, USA

#38 of 141 hotels in Phoenix

Guests' Choice

Review score

Based on 57 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    8.9

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    8

  • Paid WiFi

    6.7

100% verified reviews

Real guests. Real stays. Real opinions.

Read more
Write a review

Showing 1 - 41

  • Reviewed: 12 August 2018

    10
    It was so clean, and the room was the perfect size for my...
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Nothing!

    It was so clean, and the room was the perfect size for my family of 5! My kids loved the pool. The staff was awesome! Next time we are ever in Phoenix again, we will for sure be staying there again!

    Stayed in August 2018

  • Reviewed: 2 June 2018

    6.3
    I would choose another hotel that had more available amenities
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bar or restaurants were not open to get food or drinks . We traveled from California and were not able to grab a bite to eat at our hotel . It was a lot of money to pay with no amenities available .

    It was a great location for the graduation of ASU we were attending for my daughter .

    Stayed in May 2018

  • Reviewed: 28 March 2018

    8.8
    The remodeling wasn't complete and so I had to ask the...
    • Leisure trip
    • Couple
    • King Studio Suite
    • Stayed 1 night

    The remodeling wasn't complete and so I had to ask the desk staff to print out my airline boarding pass. But I did really like how helpful and fast they were.

    Stayed in March 2018

  • Reviewed: 20 February 2018

    5.4
    Rattling water pipes every 25 minutes and an inch gap below the door did not allow for sound sleep.
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night

    Rattling water pipes every 25 minutes and an inch gap below the door did not allow for sound sleep. Bed was way too soft, woke up with a stiff back. Room size inadequate for a family and the price was too steep.

    Stayed in February 2018

  • Reviewed: 1 January 2018

    10
    Great Place to Stay
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Everything about this property was great. Clean and comfortable. Close to the Metro/ SkyTrain. And close to everything. Staff was friendly and helpful.

    Stayed in December 2017

  • Reviewed: 20 February 2017

    9.6
    Granddaughter 10th Birthday
    • Leisure trip
    • Family with young children
    • King Conference Suite
    • Stayed 1 night

    My granddaughter wanted a piece of cheesecake for which we could not get. There was no staff in the restaurant who could take our order.

    Everything was good

    Stayed in February 2017

  • Reviewed: 5 January 2017

    9.6
    Wonderful place in a great location in Phoenix!
    • With a pet
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite - Disability Access
    • Stayed 1 night

    Wonderful place in a great location in Phoenix! I loved the view from the balcony in the morning; it was breathtaking! The staff was very friendly and I loved the variety of food on the room service menu. My daughter wanted a root beer float and although they didn't have it on the menu, they were very accommodating to our request. I'll definitely stay here if I'm ever in Phoenix again!

    Stayed in December 2016

  • Reviewed: 26 October 2016

    6.7
    Clean comfortable rooms
    • Business trip
    • Solo traveller
    • Standard Double Suite
    • Stayed 1 night

    I was charged more than the booking.com charge - this wasn't made clear on check-out. I called the hotel and asked for a receipt for the extras - this wasn't received.

    Clean comfortable rooms

    Stayed in October 2016

  • Reviewed: 12 July 2018

    10
    The beds were very comfortable
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    Our refrigerator was leaking.

    The beds were very comfortable

    Stayed in June 2018

  • Reviewed: 26 June 2018

    10
    Everything was amazing.
    • Group
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Everything was amazing. The staff was great. Hotel room were beautiful

    Stayed in June 2018

  • Reviewed: 24 June 2018

    7.9
    Costly room.
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    The parking arrangement & cost.

    The bed...like being held in mother's arms.

    Stayed in June 2018

  • Reviewed: 17 May 2018

    10
    Great stay
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The drinks and food was great

    Stayed in April 2018

  • Reviewed: 18 April 2018

    6.3
    Not worth the money.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Price at front desk more than booking site. No hot tub.

    Room was nice. Free drinks for happy hour.

    Stayed in March 2018

  • Reviewed: 7 March 2018

    10
    Everything was fantastic I will stay there again
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Nothing at all

    Everything was fantastic I will stay there again

    Stayed in February 2018

  • Reviewed: 24 February 2018

    9.2
    Loved every minute
    • With a pet
    • Couple
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted via mobile

    Earlier breakfast times

    The renovations served this property well 😊

    Stayed in February 2018

  • Reviewed: 12 June 2017

    6.7
    Location
    • Leisure trip
    • Couple
    • King Conference Suite
    • Stayed 2 nights
    • Submitted via mobile

    Construction

    Location

    Stayed in June 2017

  • Reviewed: 25 May 2017

    7.9
    Relaxing Stay
    • Leisure trip
    • Family with young children
    • Standard Double Suite
    • Stayed 2 nights

    Hotel design; friendliness of staff

    Stayed in May 2017

  • Reviewed: 2 January 2017

    10
    Comfy and spacious
    • Business trip
    • Group
    • King Conference Suite
    • Stayed 5 nights
    • Submitted via mobile

    Could get hot the higher up the floors and the food is average.

    Great pillows, towels.

    Stayed in January 2017

  • Reviewed: 24 November 2016

    7.1
    Comfy but overpriced
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Bathtub - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    $12 breakfast and only one vending machine that onlytook ones on the 11th floor.

    Clean and comfy room with a bathtub. The lobby is very peaceful.

    Stayed in November 2016

  • Reviewed: 2 October 2016

    9.6
    convenient location with excellent staff
    • With a pet
    • Business trip
    • Couple
    • King Suite
    • Stayed 4 nights
    • Submitted via mobile

    some noise in rooms but not too bad

    service and friendly staff. excellent location close to metro rail and restaurants.

    Stayed in September 2016

  • Reviewed: 29 September 2016

    9.6
    Great stay at the Hilton Suites hotel!
    • Leisure trip
    • Couple
    • Standard Double Suite
    • Stayed 1 night
    • Submitted via mobile

    Paying for parking

    Loved the comfortable beds and having a separate bedroom!! Was great. Dissappointed we had to pay for parking.

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 29 March 2016

    2.9
    The rooms are out dated, the beds are horrible you sink in,...
    • Leisure trip
    • Family with young children

    The rooms are out dated, the beds are horrible you sink in, the sheets are dirty , pillows are dirty . Pool is filthy and full of bleach . They charge you for parking , they charge for Internet ,

  • Reviewed: 23 March 2016

    8.8
    Room was spacious and beds were comfortable.
    • Leisure trip
    • Group

    Parking was somewhat limited, didn't realize breakfast wasn't included until my third cup of coffee.

    Room was spacious and beds were comfortable.

  • Reviewed: 22 March 2016

    9.6
    Location was good for what I was there for.
    • Leisure trip
    • Solo traveller

    Did not like having to pay $12/day to SELF park. Did not like not having breakfast and a happy included in the price. Most suite hotels I've stayed at offer thoses services for free. Didn't like the gift shop being only open limited hours. Didn't like the lobby bar being closed during the day. I had requested a high floor when I booked, but that was not done.

    Location was good for what I was there for. Condition of the hotel and rooms was excellent. Quiet rooms. Liked having an ice machine on my floor. Front desk people were very good.

  • Reviewed: 20 February 2016

    6.7
    location
    • Solo traveller

    car noise outside my window Had to take a cold shower in the morning...the handle would not work for hot. The sink had hot water but not the shower

    location

  • Reviewed: 14 July 2015

    10
    Very comfy & clean room!
    • Leisure trip
    • Couple

    Very comfy & clean room!! Quiet & relaxing atmosphere with a higher end feel minus the expense!! We got a great deal & had a great & relaxing long weekend stay!!

  • Reviewed: 25 May 2015

    8.8
    Hotel looked really classy with a nice restaurant and open...
    • Leisure trip
    • Group

    Door was tricky to open to my room. In room movies were way overpriced. Also $10 for one day of wifi was a bit of a turn off.

    Hotel looked really classy with a nice restaurant and open common area, really nice location right downtown.

  • Reviewed: 31 March 2015

    9.6
    Loved the restaurant, ambiance and staff.
    • Leisure trip
    • Family with young children

    My kids hoped the pool would have been bigger. I would have liked a bath tub with jets spending that kind of money.

    Loved the restaurant, ambiance and staff.

  • Reviewed: 27 January 2016

    10
    great staff
    • Leisure trip
    • Group

    great staff

  • Reviewed: 5 January 2016

    7.5
    convenient area
    • Leisure trip
    • Group

    all was good

    convenient area

  • Reviewed: 14 December 2015

    8.8
    Breakfast staff in the mornings were great and also the Bar...
    • Leisure trip
    • Family with older children

    Breakfast staff in the mornings were great and also the Bar personnel was good

  • Reviewed: 28 September 2015

    7.5
    Nice room, comfy bed.
    • Leisure trip
    • Couple

    Nice room, comfy bed. Breakfast was good.

  • Reviewed: 18 September 2015

    10
    the indoor pool Jacuzzi bar area
    • Leisure trip
    • Couple

    the indoor pool Jacuzzi bar area

  • Reviewed: 9 August 2015

    10
    Clean hotel staff very friendly metro a very nice lady in...
    • Leisure trip
    • Family with young children

    Parking should be free for overnight guest.

    Clean hotel staff very friendly metro a very nice lady in gift shop she was very sweet and helpful.

  • Reviewed: 31 July 2015

    10
    The layout of the suite is very tranquil and relaxing, and...
    • Leisure trip
    • Couple

    The layout of the suite is very tranquil and relaxing, and the layout of the interior room access, safety feature....

  • Reviewed: 19 July 2015

    8.3
    Comfort was wonderful!
    • Leisure trip
    • Family with young children

    1 Emoloyee was rude.

    Comfort was wonderful!

  • Reviewed: 17 July 2015

    9.2
    Comfortable suite with balcony, cozy beds (although we asked...
    • Leisure trip
    • Couple

    Aircon would not go low enough in bedroom.

    Comfortable suite with balcony, cozy beds (although we asked for a king, we were given two queens).

  • Reviewed: 12 July 2015

    10
    The staff and the size of the rooms
    • Leisure trip
    • Group

    That a hotel that is this good charges you 10 dollars a night for wi-fi

    The staff and the size of the rooms

  • Reviewed: 9 June 2015

    10
    Staff was really friendly.
    • Leisure trip
    • Family with young children

    Staff was really friendly.

  • Reviewed: 7 April 2015

    8.8
    Near the Heard Museum
    • Leisure trip
    • Couple

    Near the Heard Museum

  • Reviewed: 13 January 2015

    7.5
    Location and very quite
    • Leisure trip
    • Family with young children

    Wifi was very bad coming on then off most of the time

    Location and very quite

There are also 28 reviews without text. These impact the overall review score.

Showing 1 - 41

Guests also reviewed these properties: