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  5. Reviews of Holiday Inn Austin -Town Lake, an IHG Hotel

Reviews of Holiday Inn Austin -Town Lake, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

20 North IH-35, Austin, TX 78701, United States of America

#120 of 207 hotels in Austin

Guests' Choice

Review Score

Based on 992 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.6

  • Facilities

    8.0

  • Staff

    8.5

  • Value for money

    7.7

  • Free WiFi

    8.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Think we were put in a smoking room, slight smell but still fine!

    Location was perfect, staff very friendly. Lovely hotel for short stay and free parking!

    Stayed in March 2024

  • Reviewed: March 25, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    The fridge and microwave

    Stayed in March 2024

  • Reviewed: March 15, 2024

    9.0
    Nice accommodations short walk from downtown.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    free breakfast would have been appreciated. Freeway noise noticeable about 4:30 am both mornings.

    Used the free shuttle from the airport. Room was clean, comfortable, good size, nice amenities. Staff was polite but sent us to the wrong tower after check in. Breakfast was available for purchase but did not use. Location was close to trail along the river/lake. Maybe a 15 min walk to downtown. No issues with Uber pick up/drop off.

    Stayed in February 2024

  • Reviewed: March 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night

    Amazing breakfast!!! Clean. Beautiful area.

    Stayed in January 2024

  • Reviewed: February 29, 2024

    7.0
    Wasn't what I was hoping for the price I paid
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room definitely feels dated. The TV is tiny, the furniture is a very old style, and the bathroom is not very nice. The breakfast is $15 and isn't much more than a free Continental breakfast.

    It has free parking and it's easy to get to.

    Stayed in February 2024

  • Reviewed: February 27, 2024

    9.0
    Fantastic value
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Mitchell at the front desk was above and beyond

    Stayed in February 2024

  • Reviewed: February 20, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    It was a little further to walk back to from Rainey street than I had realized, but this is not a deal breaker and is more on me and my lack of knowledge of the area than on the hotel.

    We had a short stay to meet up with our college student. We wanted a hotel near Rainey street so we could walk to the bars there. The hotel was easy to get to from i35. The staff were very friendly and efficient. The bar at the hotel was great. The room had everything we needed for our short stay. plenty of parking - spots were tight especially if driving a truck.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    8.0
    Great value, comfort, and friendly staff PLUS complimetary parking!
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    The second room I booked when I decided to stay an extra night was too loud due to the highway traffic even if it was up on the 12th floor. My noise machine wasn't loud enough to tune out the noise made by the cars.

    The location was close to downtown, and some trails, plus walking access to Rainey St. The staff was super friendly and welcoming. They offered complimentary parking which is GREAT if you are traveling by car. The room was well-maintained and clean. The curtains did block a good amount of sunlight so you could sleep a little later.

    Stayed in February 2024

  • Reviewed: February 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Decent business hotel 20mins walk from the city. Room was clean, probably a bit noisy as the place is next to the highway. Gym is well-maintained!

    Stayed in February 2024

  • Reviewed: January 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Great location, comfortable bed and breakfast

    Stayed in January 2024

  • Reviewed: January 6, 2024

    7.0
    Good
    • Business trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Don’t have breakfast included

    Stayed in January 2024

  • Reviewed: November 27, 2023

    8.0
    Very good location, free parking, amazing breakfast.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The tv was very small, room out of date

    Free parking and location

    Stayed in November 2023

  • Reviewed: October 21, 2023

    8.0
    It was a short stay but I would probably choose a different location next time
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The parking was tight and if you missed the entrance you have to get all the way back on the highway and turn around to get back to it. Kind of a congested area for such a large hotel. Also there was a really bad smell coming in from parking garage and in elevators. Maybe trash should be taken care of more often.

    We slept comfortably, hallway noise was low

    Stayed in September 2023

  • Reviewed: October 20, 2023

    8.0
    Nice location and view from lake facing room
    • Leisure trip
    • Couple
    • Standard King Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    whilst we had fabulous check in staff who welcomed us our checkout was sadly a very different experience and barely a word was said to me, not even thank you for staying.

    lovely view of Ladybird Lake and a nice 20 min walk to congress bridge to watch the bats leave at sunset

    Stayed in October 2023

  • Reviewed: October 1, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The pool could've been better more bigger more space. The view was nice where pool was at the lake, interstate.

    Breakfast was good like a mini buffet different selection of items to choose. Very delicious.

    Stayed in September 2023

  • Reviewed: September 25, 2023

    8.0
    Even though it was just for one night, I enjoyed it and had everything we needed. Would definitely stay here again.
    • Travelers with friends
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    When I got my room keys a front desk member only got us one parking permit even though there were 3 of us. I noticed a couple next to me got 2 parking permits, so I went back to the front desk and asked for 2 more with a different staff member. They were nice and said it was weird that I only got 1 parking permit; but I got my other 2 parking permits with no problem after I asked for them.

    The location! And the room layout, everything was clean and spacious.

    Stayed in September 2023

  • Reviewed: September 18, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Expensive

    Location

    Stayed in September 2023

  • Reviewed: September 14, 2023

    9.0
    Ill alawys come back here
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Location. Front desk staff. Cleaning staff Parking

    Stayed in August 2023

  • Reviewed: September 4, 2023

    7.0
    Good stay. In the future, I will avoid booking with booking.com, as they attempted to keep 150 usd.
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds
    • Stayed 2 nights

    Shuttle service is near impossible to utilize. I was forced to purchase an Uber both to and from the Hotel to the airport.

    Friendly staff, clean and comfortable. Location is great.

    Stayed in August 2023

  • Reviewed: August 26, 2023

    9.0
    Regular
    • Business trip
    • Solo traveler
    • Standard King Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    A/C in my room feel like a is not enough

    Property is a good

    Stayed in August 2023

  • Reviewed: August 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Only con is that the king room and restroom was fairly small tho.

    Really great for the price, location and free parking garage!

    Stayed in August 2023

  • Reviewed: August 3, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    One of the elevators made a weird noise. It makes you a bit nervous to get in it again.

    I enjoyed my stay. The staff was nice and my hotel was cleaned daily.

    Stayed in July 2023

  • Reviewed: July 22, 2023

    8.0
    I would stay here again, overall I had a great experience.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night

    I didn't like that the door handle to my room was a bit broken and the ice machine did not work on my floor.

    The room was great, we had a lake view and it was beautiful. The location was great and the staff was extraordinary at check in.

    Stayed in July 2023

  • Reviewed: July 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    by the water and downtown

    Stayed in July 2023

Showing 1 - 25

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