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  5. Reviews of Holiday Inn Charlotte Airport, an IHG Hotel

Reviews of Holiday Inn Charlotte Airport, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2707 Little Rock Road, Charlotte, NC 28214, United States of America

#113 of 184 hotels in Charlotte

Guests' Choice

Review Score

Based on 495 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.8

  • Facilities

    8.2

  • Staff

    8.5

  • Value for money

    7.8

  • Free WiFi

    9.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 20, 2024

    8.0
    Very nice stay and staff was very good .
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Convenient

    Stayed in March 2024

  • Reviewed: March 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Less than 5 minutes from the airport. Good restaurant for dinner and great value breakfast buffet. Absolutely lovely staff.

    Stayed in March 2024

  • Reviewed: February 18, 2024

    9.0
    Great start to our vacation
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Great location to the airport. Nice room

    Stayed in February 2024

  • Reviewed: January 30, 2024

    8.0
    We stayed here overnight to catch an early flight out of CLT. Beds were comfortable and the room was clean.
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location, cleanliness, friendly staff, easy parking

    Stayed in January 2024

  • Reviewed: January 19, 2024

    9.0
    Very accommodating
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Luggage carts unavailable

    Close to ClT

    Stayed in January 2024

  • Reviewed: January 11, 2024

    8.0
    Very Good
    • Business trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Almost all the electrical outlets were so loose I couldn’t plug in any devices. Very frustrating. I eventually unplugged a lamp and used that plug that was in a very inconvenient location.

    Great front desk person on arrival

    Stayed in January 2024

  • Reviewed: December 30, 2023

    9.0
    Nice hotel near the airport
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They had a free airport shuttle which was nice but did take a little while to come to airport to pick us up. Make sure to communicate at check in if you need it back to airport.

    Staff was very kind and helpful. The bed was comfortable.

    Stayed in December 2023

  • Reviewed: December 24, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No breakfast, it we were up so early we would not have been able to get it anyway.

    Location to airport... Room was clean and beds were comfortable.

    Stayed in November 2023

  • Reviewed: December 24, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not enough staff at check-in. Asked for wake up and no one called. Huge stain on room carpet. Booked for 4 and only had towels for two.

    Location. Cookies in the lobby. Plenty of parking. Restaurant in hotel.

    Stayed in December 2023

  • Reviewed: November 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Room with Two Beds - Mobility Accessible Tub/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The location near the airport.

    Stayed in November 2023

  • Reviewed: November 26, 2023

    8.0
    Will stay here again!
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Your staff made it a great stay rather just “a stay” ! Your heavy set, black female, driver-manager, was one of the nicest people I encountered on an 18 day vacation in Africa! I travel often and will use this location again! John

    Stayed in November 2023

  • Reviewed: November 24, 2023

    9.0
    Hotel is at a great location, very close to the airport.
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    n/a

    n/a

    Stayed in November 2023

  • Reviewed: November 18, 2023

    8.0
    Pleasant staff, nice bar and restaurant, clean rooms
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Lack of hot water in the shower

    Close to the airport with transport

    Stayed in November 2023

  • Reviewed: November 1, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Staff and shuttle

    Stayed in October 2023

  • Reviewed: October 25, 2023

    9.0
    great stopover on way to Miami
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    nothing

    short stay. shuttle to/from airport

    Stayed in October 2023

  • Reviewed: October 25, 2023

    8.0
    I do not want this review to "count against" Simone. She was flawless!!!!!! and responsive.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    My wife stood at the restaurant / bar to place an order for dinner to eat in the room. We had just flown in from Italy on an overnight trip and were exhausted. She was still waiting to be recognized and was ignored while I completed the check in process at the desk. Finally a waiter took the order for us and told us the meals would be ready( paid for at the time) and would be ready within 20 minutes. We checked into the room and I took a shower, my wife came back about 20 minutes later without the food order. It was neglected again by the restaurant staff. Now, 40 minutes later no food. I called Simone at the front desk , she went to the bar followed up on the order and said she would take care of it which she did... I came down 15 mins later to retrieve the 2 hamburgers, salads and sodas. My frustration was two-fold, my wife was ignored at the bar area 2 times( it was around 5:45 pm), the ordered was "dropped", required someone to leave their work station to follow up on another department. Again, Simone followed up and was gracious about the food order.

    proximity/ convenience to the airport.

    Stayed in October 2023

  • Reviewed: October 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    Near airport

    Stayed in October 2023

  • Reviewed: October 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Didn't like the shampoo and body wash in the shower, can't stand the smell.

    The staff was very friendly and helpful, room was nice, clean and comfortable.

    Stayed in September 2023

  • Reviewed: October 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Restaurant understaffed and cranky

    Cleanliness

    Stayed in October 2023

  • Reviewed: October 18, 2023

    9.0
    Comfy stay for a travel stopover.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    faster pickup service from the airport shuttle.

    fast check inn. Clean and spacious room. comfy beds. quiet being near airport. Fiendley people.

    Stayed in October 2023

  • Reviewed: October 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Nice room, ample parking and Rochelle was helpful, friendly and funny checking in.

    Stayed in October 2023

  • Reviewed: October 14, 2023

    8.0
    • Business trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: October 5, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was not very attentive. Dinner was crazy slow to order.

    Room clean. Free shuttle to airport.

    Stayed in October 2023

  • Reviewed: September 22, 2023

    8.0
    Clean comfortable and friendly staff.
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Close to the airport

    Stayed in September 2023

Showing 1 - 25

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