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  5. Reviews of Holiday Inn Express & Suites Albuquerque Historic Old Town, an IHG Hotel

Reviews of Holiday Inn Express & Suites Albuquerque Historic Old Town, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2300 12th Street Northwest, Albuquerque, NM 87104, United States of America

#32 of 137 hotels in Albuquerque

Guests' Choice

Review Score

Based on 1307 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    8.7

  • Facilities

    8.5

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    7.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Twin Room - Mobility Access
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast is always the same and the hot tub and pool are very cold..

    We really enjoyed the location because it's in the central part of Albuquerque and next to a star buck's that a bonus

    Stayed in March 2024

  • Reviewed: March 28, 2024

    9.0
    It was a nice overnight stay.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was very nice. The room was spacious and clean.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    8.0
    Great family friendly place to stay outside of the city
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    We liked the location. A bit outside of the city which worked for us since we had our car. Breakfast was great, beds were comfy, and the rooms were plenty big which was refreshing!

    Stayed in March 2024

  • Reviewed: February 26, 2024

    8.0
    Clean, comfortable stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    A little noisy in the hallway at times.

    Cleanliness

    Stayed in February 2024

  • Reviewed: February 25, 2024

    8.0
    Some good things some not so good but not bad at all
    • With a pet
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Roll in Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not enough parking. You can hear everyone walking above below and next to you. Our room had door to next room so we felt a little nervous about that. And not enough of a dog area for a dog friendly hotel my dogs don't like to restroom on rocks.

    Everyone was nice and friendly smiles on faces. Clean everything. Food was great and had allot of options. Shampoo, conditioner, lotion, and body wash was all dove big bottles that smells good. Pet friendly so that's a plus if you love animals. 2 latches on Door plus deadbolt lock

    Stayed in February 2024

  • Reviewed: January 31, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Pet Friendly - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast only had fatty foods. Need better food and fruits.

    Stayed in January 2024

  • Reviewed: January 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Great location for us, right next to Pueblo Center where we were attending a meeting.

    Stayed in January 2024

  • Reviewed: January 23, 2024

    8.0
    Pleasant but would not choose again.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Too noisy! Next to freeway but primary irritating noise was from cars with muffler cut-outs racing down 12th street next to hotel.

    Staff was friendly and helpful. Easy access to local attractions, Starbucks, and restaurants.

    Stayed in January 2024

  • Reviewed: January 22, 2024

    9.0
    Good pit stop on cross country drive!
    • Leisure trip
    • Solo traveler
    • King Room - Pet Friendly - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Good restaurants within walking distance. Park also right down the road, although my dog cut his foot there.

    Stayed in January 2024

  • Reviewed: January 13, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Swimming pool was out

    Location

    Stayed in December 2023

  • Reviewed: January 3, 2024

    9.0
    Great Location!!!
    • Business trip
    • Couple
    • King Room with Mountain View
    • Stayed 1 night

    Didn't have any issues..

    Stayed at this Hotel a couple times now. Great Location right off I-40 and we like the breakfast option.

    Stayed in December 2023

  • Reviewed: November 27, 2023

    9.0
    Good location for passing through
    • Family with young children
    • Queen Room with Two Queen Beds - Pet Friendly - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast food was low with nobody there to refill. The front desk staff in the morning were unfriendly. They wouldn’t look up from their computers to help anyone.

    Location and they accepted dogs

    Stayed in November 2023

  • Reviewed: November 19, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    A staff member was talking loudly and unprofessional at the receptionist desk. A conversation that seemed to not be about work at all.

    The room was clean and comfortable

    Stayed in November 2023

  • Reviewed: November 6, 2023

    9.0
    We all enjoyed our stay at the Embassy Suites. We hope to come back to ABQ for other events.
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night

    There is nothing specific that I didn't like.

    Location was great. I had breakfast out with some friends, so I didn't eat breakfast at the hotel. I appreciated that I got a room away from the elevator, as I had requested.

    Stayed in November 2023

  • Reviewed: November 4, 2023

    8.0
    Would recommend as a place to stay, great value.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Noise from the road.

    Clean and food nearby. Easy to find.

    Stayed in October 2023

  • Reviewed: October 23, 2023

    9.0
    Good location
    • Leisure trip
    • Couple
    • King Room - Pet Friendly - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The light bulb on the window side of the bed was missing. We only noticed it at bedtime and we left before 6am the next morning so not notified staff that evening.

    We were on the ground floor which was good and the included breakfast was excellent

    Stayed in October 2023

  • Reviewed: October 16, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The price was way to high

    The Breakfast was awesome!!

    Stayed in October 2023

  • Reviewed: October 9, 2023

    8.0
    A last minute stay when something else fell through
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Pet Friendly - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Too near freeway

    Comfortable and pool was a bonus

    Stayed in October 2023

  • Reviewed: September 27, 2023

    9.0
    I recommend the hotel although don’t be surprised: it is NOT close to old town at all. We drove for 15 minutes.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Pet Friendly - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Some of the pillows were feathers and one of our friends is very allergic. Her husband complained to the front desk who assured they all had been changed. Labels do not lie. The second night they were still in the bed! In our room I had 2 and had to out them away. Also I am always surprised by the plates (paper) and silverware (plastic), all dumped in the same trash cans. What a waste for the planet!

    Modern building, large room with fridge, microwave and coffee machine (that we did not use). Nice breakfast but in the tea section there were only herb teas, including to sleep better! For the black tea, I had to ask the nice guy in charge. Each morning. Weird!

    Stayed in September 2023

  • Reviewed: September 24, 2023

    9.0
    Excellent and value for money, near to old town and airport.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Pet Friendly - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Carpets are worn and smelly, probably from the smelly hover. Otherwise a comfortable hotel.

    Excellent staff. Good breakfast. Very clean breakfast area. Coffee though out the day. Free bottles of water.

    Stayed in September 2023

  • Reviewed: September 18, 2023

    9.0
    Wonderful
    • Couple
    • King Room - Pet Friendly - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing much to complain about except the showerhead. Maintainence staff seems to be a continuing problem for most hotels these days.

    Rooms were satisfactory, except bath showerhead had a very strange spray pattern. Staff was very nice and helpful. Breakfast was very good.

    Stayed in September 2023

  • Reviewed: September 10, 2023

    9.0
    We enjoyed our stay. Liked the restaurant they was recommended. Liked the area the hotel was in.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    At check in we were told they had no hot water. The clerk offered to call around for another hotel for us. We were willing to take the room regardless. It turned out they did have hot water since so many people chose not to stay at the hotel. I don't think they charged for parking to begin with. We were very happy with everything.

    Stayed in September 2023

  • Reviewed: September 5, 2023

    8.0
    I would use the hotel again. The area we stayed was very pleasant.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    There was a 50.00 pet fee but the room still smelled like dog. I’ve stayed in many pet friendly hotels and did not have that dog smell.

    The location of the hotel was nice, we had a bubble were we felt safe. We went to 12th street tavern which was nice. The view from there was awesome.

    Stayed in August 2023

  • Reviewed: August 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Pet Friendly - Non-Smoking
    • Stayed 1 night

    Staff was very helpful

    Stayed in August 2023

Showing 1 - 25

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