8686 Palm Parkway, Lake Buena Vista, Orlando, 32836 FL, United States of America
#289 of 383 hotels in Orlando
Guests' ChoiceBased on 1641 hotel reviews
7.3Cleanliness
7.9
Comfort
7.9
Location
8.8
Facilities
7.6
Staff
8.2
Value for money
7.6
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 17, 2024
Margaret
KenyaI have not received my deposit refund
The convenience and staff
Stayed in March 2024
Reviewed: April 13, 2024
Tracy
United States of AmericaYou charged me $40 to park my rental in your parking lot. Where else was I supposed to park?? I feel gouged!! My family in another room on a separate booking didnt pay for parking. This was unfair and simply WRONG!
Parking!! You charged me $40 to park for 2 days in your parking lot. Why would you charge guests to park. My other family members were not charged, I’d like a refund for parking or I will never stay at this property again.
Stayed in April 2024
Reviewed: March 31, 2024
Melliza
United States of AmericaI didn’t like the bathrooms I got stuck in it had to call from my phone for some help
It was close to everything you could think of
Stayed in March 2024
Reviewed: March 31, 2024
Marc
United States of AmericaGroups of kids in hallway outside of rooms making alot of noise. No security to get them to go into theit rooms or the lobby.
Breakfast and room cleanliness.
Stayed in March 2024
Reviewed: March 12, 2024
Anna
AustraliaThey charged for parking, the shower curtain was old & torn
It was close to Epcot
Stayed in March 2024
Reviewed: February 25, 2024
Amruta
United States of Americaparking was paid
Rooms had balcony
Stayed in February 2024
Reviewed: January 12, 2024
Sarah
United States of AmericaNothing loved it all
Location
Stayed in January 2024
Reviewed: January 11, 2024
Gemma
United KingdomWater was cold and took a while to heat up - wasn’t very powerful shower. No hot tub.
Really close to Disney and Disney springs. So perfect for what we needed.
Stayed in December 2023
Reviewed: January 11, 2024
Gemma
United KingdomIt took a while for hot water to work. Kept turning on AC even though we turned it off.
Great proximity to Disney.
Stayed in December 2023
Reviewed: January 5, 2024
Flávio
BrazilLocation was superb !!! Breakfast…just fair. Facilities, ok. Parking lot, very good ! Pillow and bed could be more comfortable. Overall, very good, but prices during holidays, specially December, are very high !!
Stayed in January 2024
Reviewed: November 16, 2023
Anissa
United States of AmericaI did not like the fact that there were long thin strands of hair on the bath towels and the soap was not enough.
Stayed in November 2023
Reviewed: November 15, 2023
Edward
United States of AmericaThe price
The location
Stayed in November 2023
Reviewed: October 23, 2023
Arcila
ColombiaBreakfast
Confort Room Service Location, close to interest tourist sites
Stayed in October 2023
Reviewed: October 6, 2023
Shoval
IsraelNothing it was nice we came to the hotel just to sleep after long days at the parks
The stuff were nice and the room was clean and big
Stayed in October 2023
Reviewed: October 4, 2023
Julie
United KingdomWe booked an executive king size room with balcony. When we checked in there were none available, so was offered king without balcony or a queen room with balcony instead. We chose the queen. (We were refunded the difference in price). The room and bed felt damp but maybe this was because of the a/c, which was extremely noisy. The beds and pillows were not that comfortable. The shower wasn’t the best, low water pressure. The room could do with been refurbished. The pool area wasn’t great, could do with a clean and umbrellas around the sun beds.
The staff I spoke to were warm, welcoming, helpful and friendly, (these were all on reception or house keeping). Location for Disney is fantastic. Loved the fact we could walk to Disney Springs. Plenty of places to eat in the area.
Stayed in October 2023
Reviewed: September 29, 2023
Chaffee
United States of AmericaFor starter, the bed was extremely uncomfortable. It was hard, and you could tell they skipped on quality. It was just springs, and they put a removable, extremely worn pillow topper over it. The comforters we obviously stained. Secondly. The bathrooms need some work. They clearly just painted over rust that was poking through instead of properly addressing it. The bath towels were undersized and of the cheapest quality you can buy, and some had stains. Overall, if it wasn't for the friendly staff staff and location I would have rated the hotel much lower
The hotel staff was very friendly and as accommodating as possible, and the location was excellent in relation to both Disney World and Universal Studios. Also the pool and lobby were nice.
Stayed in September 2023
Reviewed: September 29, 2023
Robert
United States of AmericaI don't like having to pay a deposit. I was told I would get it back in 3-5 days. Still haven't received it.
I like the location, size of room and staff.
Stayed in September 2023
Reviewed: September 28, 2023
Jordan
United States of AmericaFree parking, quiet, newly renovated rooms, clean
Stayed in September 2023
Reviewed: August 24, 2023
Teresa
United States of AmericaSliding door to balcony was clouded. The lobby and restaurant area was very minimalist and felt a bit sparse and sterile to me. It was very clean and modern though. Wish they had a hot tub
Room was very clean and updated. Modern decor. Loved having a balcony and great pool with a waterfall/slide feature.
Stayed in August 2023
Reviewed: August 20, 2023
Elizabeth
United States of AmericaThe room had a really bad dingey or moldy smell that wouldn’t go away & the AC wasn’t working that well we had it on 61 and was still hot
The location & the pool
Stayed in August 2023
Reviewed: July 31, 2023
Espada
United States of AmericaThe room door
The location
Stayed in July 2023
Reviewed: July 30, 2023
Olinger
United States of AmericaUnfortunately, the first night of the 28th, we arrived at almost 1 am. the man at the desk insisted my husband to pay although I already paid online when i booked, the man disagreed, hubby came out to where i had to literally prove everything that we paid. He made us stand for quite a few minutes while saying nothing and snarking till he finally said it was indeed paid. We dropped it, it was whatever. Second night of the 29th. We booked a second room for our family. When they checked in we paid AGAIN. Where i already paid 170 online for the room, he was charged 250 again for the same room. This occurred with the same guy at the counter both nights. Now we are waiting to get back the second deposit and room fee. Please, have him trained on this.
One of the ladys at the desk the morning of 07/29 was EXCELLENNT!! She needs a raise. She was courteous, quick to find any answers, and pays very well attention to the guests. Other staff were pretty nice as well.
Stayed in July 2023
Reviewed: July 22, 2023
Regina
United States of AmericaRooms are outdated. And needs microwaves in each room
Great location
Stayed in June 2023
Reviewed: July 13, 2023
Abhay
IndiaStaff was not very cooperative
Location
Stayed in July 2023
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