Reviews of Holiday Inn Express Hotel & Suites Scottsdale - Old Town, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
3131 North Scottsdale Road, Scottsdale, AZ 85251, United States of America
#49 of 119 hotels in Scottsdale
Guests' ChoiceReview Score
Based on 844 hotel reviews
8.2Score breakdown
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Cleanliness
8.6
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Comfort
8.6
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Location
8.8
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Facilities
8.4
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Staff
8.7
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Value for money
8.2
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Free WiFi
8.8
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Reviewed: April 14, 2024
Donna
United States of America24 Reviews8.0Very Good- • Business trip
- • Couple
- • One-Bedroom Suite with Two Queen Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Housekeeping walked in when I wasn’t dressed. My husband tried to stop her but she didn’t understand English
Stayed in April 2024
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Reviewed: March 11, 2024
Dana
United States of America4 Reviews8.0“A great value option for Giants fans in town for Spring Training”- • Leisure trip
- • Couple
- • King Suite with Pool View
- • Stayed 3 nights
- • Submitted from a mobile device
The property is a little run down, with some peeling paint and aging carpet
Great place for Giants fans at Spring Training
Stayed in March 2024
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Reviewed: March 11, 2024
Nadia
United States of America35 Reviews4 helpful votes8.0“Can't beat the location.”- • Leisure trip
- • Family with young children
- • One-Bedroom Queen Suite with Balcony
- • Stayed 3 nights
The styrofoam plates given at breakfast cannot be transferred to the microwave in the room. Rooms need a bit of an overhaul. When we came here before there was complimentary happy hour and also a complimentary shuttle within Old Town. Neither of those things are available any longer. This place is also rather expensive for being a chain hotel. No guide on the television so you had to go channel by channel to find something to watch.
Location, location, location. If you are going to Scottsdale Stadium, look no farther. We walked to Old Town for dinner and drinks which saved money on Uber. Beds are comfy. We slept well. Quiet location.
Stayed in March 2024
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Reviewed: January 27, 2024
William
United States of America1 review7.0“Good”- • Leisure trip
- • Couple
- • One-Bedroom Queen Suite with Balcony
- • Stayed 6 nights
Turn on heat for first three nights!
Breakfast and bed
Stayed in December 2023
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Reviewed: January 8, 2024
Joseph
United States of America27 Reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Queen suite with Mobility Accessible Tub - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Rooms need updating. The shower was terrible.
Good Location
Stayed in January 2024
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Reviewed: November 17, 2023
Jeffrey
Czech Republic24 Reviews2 helpful votes7.0“Ok hotel but value for money is incorrect”- • Business trip
- • Group
- • Room Selected at Check-In
- • Stayed 5 nights
- • Submitted from a mobile device
Carpet everywhere including the gym. Our floor smelled like weed the whole stay and the breakfast should not be called breakfast. Also they used plastic plates, cutlery and cups, which is not really sustainable
Location was perfect and they did keep the room clean.
Stayed in November 2023
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Reviewed: November 13, 2023
Gerald
United States of America2 Reviews9.0“Mr Gerald Hudson”- • Leisure trip
- • Family with young children
- • Room Selected at Check-In
- • Stayed 3 nights
- • Submitted from a mobile device
Queen beds, I requested king, I thought.
Location
Stayed in November 2023
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Reviewed: November 10, 2023
Peter
Canada4 Reviews1 helpful vote8.0“Enjoyable stay on the edge of the Old Town.”- • Leisure trip
- • Couple
- • Room Selected at Check-In
- • Stayed 2 nights
Excellent breakfast. Large suite.
Stayed in November 2023
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Reviewed: October 18, 2023
Marc
United Kingdom27 Reviews4 helpful votes9.0“what more do you need?”- • Leisure trip
- • Family with young children
- • One-Bedroom Queen Suite with Balcony
- • Stayed 1 night
- • Submitted from a mobile device
breakfast area too busy to get a table.
large comfortable suites with an easy walk to old town Scottsdale.
Stayed in September 2023
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Reviewed: October 6, 2023
D
United States of America1 review8.0“Convenient: great location, breakfast.”- • Leisure trip
- • Family with young children
- • King Suite with Sofa Bed
- • Stayed 3 nights
- • Submitted from a mobile device
Receptionist was very cheerful & helpful.
Stayed in October 2023
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Reviewed: September 30, 2023
Renee
United States of America64 Reviews9 helpful votes8.0“Comfortable Scottsdale stay”- • Solo traveler
- • Queen suite with Mobility Accessible Tub - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
There is nothing I didn’t like.
Great location in Scottsdale. The pool was inviting and at the right temperature. The room had a fridge and microwave. Seating area with good size TV.
Stayed in August 2023
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Reviewed: September 24, 2023
Deborah
United States of America8 Reviews8.0“Served its purpose—college dropoff.”- • Leisure trip
- • Couple
- • One-Bedroom Queen Suite with Balcony
- • Stayed 2 nights
- • Submitted from a mobile device
A little farther than comfortable waking distance from Old Town when the temperature is ca. 110.
Good price, good breakfast
Stayed in August 2023
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Reviewed: September 19, 2023
Giulia
Italy35 Reviews5 helpful votes7.0“A night in Scottsdale”- • Leisure trip
- • Couple
- • Queen suite with Mobility Accessible Tub - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The place maybe needs some updating but overall was ok.
The hotel was near old town and many shops and restaurants. The parking was very large and free. The room was clean.
Stayed in September 2023
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Reviewed: September 15, 2023
Michelle
United States of America1 review8.0“This is a quiet clean convenient place for guest's to stay.”- • Leisure trip
- • Couple
- • Room Selected at Check-In
- • Stayed 1 night
- • Submitted from a mobile device
Didn't like that outside our room there was dog waste everywhere. No bags in the dispenser for guests to pick up waste. Lots of old broken branches laying around, other debris that could have been cleaned up. It appears that that side of the building is ignored when the grounds crew does their job. The front side of the building is well manicured and the back side looks like a whole different thing, nobody cares side of the building.
We stay her when we come to see our son, it is convenient, close to everything, quiet, staff is friendly. Rooms are clean and comfortable. We don't have to leave the building to eat breakfast, the pool is a bonus, very serene place to unwind anytime. Lots of parking. Pet friendly, We will continue to stay her ,just give the back side of the building some TLC.
Stayed in September 2023
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Reviewed: September 10, 2023
Jack
Netherlands19 Reviews11 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • King Suite with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast was fine, but everything is served on disposable dishes, so at the end of breakfast there are two garbage containers full of plastic, which seems like a huge waste and missed opportunity for Holiday Inn. Also there was no telephone to make calls to outside the hotel. For guests from abroad this is a bit inconvenient, as calls made abroad can be quite expensive.
Great location close to Scottsdale city center. Rooms are spacious and clean. Staff is very friendly.
Stayed in August 2023
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Reviewed: September 9, 2023
Martha
United States of America1 review9.0Wonderful- • Travelers with friends
- • One-Bedroom Suite with Two Queen Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Very clean and quiet. Good bedding. Nice pressure in the pipes.
Stayed in September 2023
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Reviewed: September 3, 2023
Terri
United States of America18 Reviews8.0“It was fine.”- • Leisure trip
- • Solo traveler
- • King Suite with Sofa Bed
- • Stayed 4 nights
- • Submitted from a mobile device
Air conditioning was LOUD! Hard time sleeping! Fitness treadmill outdated and TVs didn’t produce any channels to watch. Breakfast served eggs with cheese with no other option…such as NO cheese!
Room was comfortable with all the necessities. Breakfast area was roomy.
Stayed in September 2023
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Reviewed: August 18, 2023
Colleen
United States of America1 review9.0“Nice hotel arrangements for the money”- • Leisure trip
- • Family with young children
- • One-Bedroom Queen Suite with Balcony
- • Stayed 1 night
- • Submitted from a mobile device
The restaurant Lo Lo’s Waffle House music was really loud.
Well kept and polite service employees!
Stayed in August 2023
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Reviewed: August 12, 2023
Lori
United States of America24 Reviews8.0“Nice hotel for reasonable price”- • Leisure trip
- • Couple
- • Room Selected at Check-In
- • Stayed 1 night
- • Submitted from a mobile device
On the 2nd floor, you can really hear 3rd floor people walking around in room above. At this nice of hotel, shouldn't be so loud
Location perfect, close to Honor health Osborne
Stayed in August 2023
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Reviewed: July 30, 2023
Rw
Indonesia19 Reviews9.0“convenient for old Scottsdale”- • Leisure trip
- • Family with young children
- • One-Bedroom Queen Suite with Balcony
- • Stayed 4 nights
- • Submitted from a mobile device
balcony very dirty… had to ask for it to be cleaned( bird poo )
location good. lobby/breakfast area nice. staff helpful and friendly
Stayed in July 2023
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Reviewed: July 14, 2023
Gary
United States of America1 review9.0“I enjoyed my stay”- • Leisure trip
- • Couple
- • Queen Suite w/ Mobility Accessible Roll-In Shower/Nonsmoking
- • Stayed 2 nights
- • Submitted from a mobile device
I have stayed at other holiday inns. I like the ones with the restaurant bar
Everything Qasim pleasant during my stay nothing to really complain about
Stayed in July 2023
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Reviewed: June 5, 2023
Muriel
United States of America33 Reviews12 helpful votes9.0“Nice little Oasis - Good value”- • Leisure trip
- • Family with young children
- • Room Selected at Check-In
- • Stayed 4 nights
the neighborhood was not hospitable to walk around ... especially at night. But Old Town is a 10 min walk
Nice little Oasis for a Scottsdale stay :)
Stayed in June 2023
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Reviewed: May 16, 2023
Salil
United States of America1 review9.0“Very comfortable & satisfying”- • Leisure trip
- • Family with young children
- • Room Selected at Check-In
- • Stayed 6 nights
Water bottles can be given once a day in the room & not by asking.
The variety & quality of breakfast menu
Stayed in May 2023
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Reviewed: May 11, 2023
Kathleen
United States of America2 Reviews9.0“Enjoyable, close to Old Town, museums, shopping”- • Leisure trip
- • Group
- • One-Bedroom Suite with Two Queen Beds
- • Stayed 6 nights
The sofa sleeper was not at all comfortable, needs a new mattress
Friendly helpful staff
Stayed in May 2023
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