Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. Kentucky hotel reviews
  4. Louisville hotel reviews
  5. Reviews of Holiday Inn Express & Suites Downtown Louisville, an IHG Hotel

Reviews of Holiday Inn Express & Suites Downtown Louisville, an IHG Hotel 3 stars

800 West Market Street, Louisville, KY 40202, United States

#55 of 142 hotels in Louisville

Guests' Choice

Review score

Based on 509 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    8.9

  • Facilities

    8.6

  • Staff

    8.9

  • Value for money

    8.2

  • Free WiFi

    7.9

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 20 March 2024

    7.0
    Very clean and affordable
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was not good. The front desk couldn't provide a receipt upon check out.

    Very clean place! Rooms were very clean and comfy

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Needed a step stool to get into bed

    Stayed in March 2024

  • Reviewed: 13 March 2024

    9.0
    Nice place to land in the convention district.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    I did not know that parking would cost $20, which may be a Booking.com error.

    Clean, fresh, excellent front desk staff. Fatima was great, and directed us to a perfect restaurant for a late dinner.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    The hotel was very nice and staff was the best.
    • Leisure trip
    • Couple
    • Standard Queen or King Room
    • Stayed 2 nights
    • Submitted via mobile

    Parking was difficult.

    It was beautiful and offered many amenities.

    Stayed in March 2024

  • Reviewed: 22 January 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Queen or King Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was TERRIBLE. Not hot. Pancakes were hard. Cinnamon rolls unbeatable.

    Location. Clean. Close parking

    Stayed in January 2024

  • Reviewed: 10 January 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Room was clean, breakfast was good.

    Stayed in December 2023

  • Reviewed: 30 December 2023

    8.0
    Great staff and facilities great breakfast
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything

    Stayed in October 2023

  • Reviewed: 3 December 2023

    8.0
    Very good
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Parking issues, the pass that you scan to get in and out didn't work. The elevator in the garage was not working

    Location, clean, nice Staff

    Stayed in December 2023

  • Reviewed: 1 December 2023

    9.0
    I’d stay there again,
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights

    Staff was friendly…..room was good size and clean…..breakfast was tasty…..security measures made two women traveling feel safe

    Stayed in November 2023

  • Reviewed: 6 November 2023

    9.0
    I would book again for work or leisure.
    • Business trip
    • Solo traveller
    • Standard Queen or King Room
    • Stayed 2 nights

    Nothing, everything was amazing.

    The breakfast was delightful. The room was super clean. The staff was very helpful when asking for directions to facilities.

    Stayed in October 2023

  • Reviewed: 30 October 2023

    9.0
    Very nice hotel. I would stay again.
    • Leisure trip
    • Couple
    • Standard Queen or King Room
    • Stayed 3 nights

    Cost of parking.

    Location was walking distance to many attractions. Convenient parking. Clean and comfortable.

    Stayed in October 2023

  • Reviewed: 24 October 2023

    9.0
    Very friendly, accommodating staff. We were in town for a wedding and the hotel was very close to a lot off attractions.
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Would have been nice to have a restaurant/bar in hotel

    Very we’ll keep

    Stayed in October 2023

  • Reviewed: 13 October 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I called to explain my late check-in… when I arrived the front desk started saying there were no rooms available. I waited patiently while the situation corrected itself. It all worked out fine but the demeanor of the front desk lady was not customer- oriented; especially considering that I did call ahead of time to be clear about my work schedule dictating a late arrival. I know other travelers would have made a big deal about this but it’s not necessary so long as the staff takes care of a respectful patron. Enough said all around

    Location, cleanliness & staff

    Stayed in October 2023

  • Reviewed: 7 October 2023

    9.0
    It was very close to Whitney Hall which was nice.
    • Leisure trip
    • Family with young children
    • Standard Queen or King Room
    • Stayed 1 night
    • Submitted via mobile

    Parking wasn’t very convenient. The parking pass I purchased from the hotel for $28 never worked so I had the added expense of paying each time we left the parking garage.

    Very good size room. Comfortable bed and pillows. Very friendly staff.

    Stayed in October 2023

  • Reviewed: 23 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Parking not included.

    Location. Close to Louisville slugger bat factory and restaurant

    Stayed in September 2023

  • Reviewed: 22 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Parking in the garage was nice but pricey for an overnight visit and kind of awkward to get to.

    Breakfast was wonderful, a great assortment of hot and cold foods.

    Stayed in September 2023

  • Reviewed: 20 September 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Parking should be included in the price since there are no parking lots connected to the Hotels downtown. Paying $20. extra after we already pay for a room is dissapointing. I would much rather pay for breakfast and have the free larking.

    The breakfast was good.

    Stayed in September 2023

  • Reviewed: 17 September 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night

    Room was great. Had a buzzer on the door for visually impaired people (which we are not) and was very loud. We were traveling with friends who considered themselves jokesters a quite enjoyed ringing the buzzer. I would recommend this hotel.

    Stayed in August 2023

  • Reviewed: 13 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Parking not available on site and was extra fee but was in a convenient location. Pillows were just ok.

    Staff were friendly, breakfast, dove soaps in room. Close to louisville slugger museum and whiskey row. Rooms were clean.

    Stayed in September 2023

  • Reviewed: 7 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I did not like smell in room. Seemed like there was a bleach smell that covered up a bad aroma. Also, may have been smoking.

    Breakfast was ok. Area was clean. Breakfast food was not as good as I expected it to be.

    Stayed in September 2023

  • Reviewed: 31 August 2023

    9.0
    Would gladly come back
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The room sometimes had a musty smell but I think that may have been because we didn't leave the AC on. Also they ran out of some breakfast foods quickly (but there was always other options)!

    The staff were excellent and friendly and the hotel was very nice and clean.

    Stayed in August 2023

  • Reviewed: 17 August 2023

    9.0
    Paid for parking. They made me pay again & IHG did not give me a refund! Will not book through boo
    • Leisure trip
    • Couple
    • Standard Queen or King Room
    • Stayed 1 night
    • Submitted via mobile

    Eggs

    Not much

    Stayed in May 2023

  • Reviewed: 6 August 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    LOCATION

    Nice clean comfortable friendly staff

    Stayed in August 2023

  • Reviewed: 30 July 2023

    8.0
    comfortable
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    They were trying to close breakfast really early because they were running out of food. it was a holiday weekend so you would think they had been prepared for that.

    Stayed in July 2023

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!