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  5. Reviews of Holiday Inn Express Hotel & Suites Eugene Downtown - University, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites Eugene Downtown - University, an IHG Hotel 2 stars

2117 Franklin Boulevard, Eugene, OR 97403, United States

#12 of 41 hotels in Eugene

Guests' Choice

Review score

Based on 309 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    8.9

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    8.3

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Showing 1 – 25

  • Reviewed: 17 April 2024

    8.0
    Very good
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    TV choices were limited.

    Very clean, large room. Great bed. Very close to the University.

    Stayed in April 2024

  • Reviewed: 31 March 2024

    8.0
    Comfortable and safe stay. Would stay again
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted via mobile

    Housekeepers did not make our bed during the entire stay, which I found odd. Water pressure could be better Out of hotels control but parking deck next door is very loud in the night!

    Breakfast was a value add. Staff and other guests were friendly. Clean property, over all positive experience and would stay again! Location is walkable to all University needs.

    Stayed in March 2024

  • Reviewed: 30 March 2024

    9.0
    Great location near U of O
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is clean, bright, and well-appointed. It is walking distance to the University of Oregon which we were visiting, so the location was great. And the free breakfast had a great variety.

    Stayed in March 2024

  • Reviewed: 30 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Staff, breakfast, the beds were nice, and just overall atmosphere.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    7.0
    Nice hotel in a great location, but room was lacking a bit
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights

    For being an upgraded room, there was a lack of amenities and overall feel. Room felt a bit jumbled together. Room wasn't fully clean.

    The location is excellent for getting onto campus and walking along the river. Friendly staff. Very good breakfast.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was cold. I used the thermostat to change the temp, but the room remained cold. I had to borrow a blanket so I could sleep better and get warm.

    The location

    Stayed in March 2024

  • Reviewed: 23 March 2024

    9.0
    Very comfortable, clean, and friendly hotel at a reasonable price
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights

    Would have liked closed captions on the televisions.

    The breakfast had more choices than other breakfast included hotels. The dining area was kept sparkling clean and was large enough to provide ample space for breakfast dining.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    9.0
    Great first time stay we'll definitely book again.
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 2 nights

    We used Booking.com and they initially couldn't find our reservation - eventually found it. No other complaints.

    Free parking, easy access to everything we were there to do, friendly staff and quite hotel.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    It was sufficient
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    The bathroom shampoos ect were empty

    Enjoyed the room kids enjoyed breakfast

    Stayed in March 2024

  • Reviewed: 29 January 2024

    10
    Great place to stay; clean rooms, staff, and breakfast.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The smell of the chlorine from the pool on 1st floor! You could smell it all the way to level 3. Overall a good place to stay, would stay again.

    Stayed in January 2024

  • Reviewed: 11 January 2024

    9.0
    Very clean and has comfy room and beds and nice breakfast
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Walls were very thin and loud plumbing made a huge noise whenever the ones upstairs would flush. I could hear neighbors talking even when they were talking at a low volume. And the shower curtains were too short which made large water puddle when showering.

    Great breakfast choices. The rooms had a nice bench and desk. And very long comfortable chaise lounge. The bed was very soft and comfy.

    Stayed in January 2024

  • Reviewed: 8 January 2024

    10
    Mostly great!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    One bed comforter had a stain that looked like coffee and the other bed had some dirt debris between the comforter and the sheet.

    Check in was quick and easy and there was plenty of parking. Lots of options for breakfast.

    Stayed in January 2024

  • Reviewed: 7 January 2024

    9.0
    It was very nice and best hotel of the last four we had stayed in.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was very good

    Stayed in January 2024

  • Reviewed: 28 December 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Qúiet and a great breakfast.

    Stayed in December 2023

  • Reviewed: 10 December 2023

    10
    It was a great stay
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Close to U of O

    Stayed in December 2023

  • Reviewed: 26 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    There was a frozen meal left in the frig. It caused a water overflow on a tray we had to clean up. One of the paper plates in the room was dirty from previous use.

    Breakfast was good. Location was great for what we wanted.

    Stayed in November 2023

  • Reviewed: 25 October 2023

    10
    Great stay snd we will return.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    There is a metal piece out in the back parking lot that makes quite a noise when someone drives over it.

    Clean and friendly efficient staff

    Stayed in October 2023

  • Reviewed: 22 October 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    The cable didn't have a channel guide

    Great breakfast, comfortable beds, nice dove soap dispensers, nice pillows and linens

    Stayed in October 2023

  • Reviewed: 14 September 2023

    7.0
    Stay & property was good, maid service, no so much. Rest of staff was great.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Maid service did not meet expectations. The service was not on par with any other hotel I have stayed at. Little was done but for picking up soiled towels and emptying trash cans. The beds were not made. I mentioned this to the maid, whop promised to reclean the room, but did nothing.

    Staff, Location, Facility all good.

    Stayed in September 2023

  • Reviewed: 10 September 2023

    10
    Pool!!!! :-)
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast wasn’t the best but we ate:)

    The pool and hot tub check out time price and rooms were nice.

    Stayed in September 2023

  • Reviewed: 28 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Bit too strong chlorine smell in the pool area; could have used more ventilation.

    Very much what you would expect from a newish HI Express. Very friendly staff.

    Stayed in August 2023

  • Reviewed: 24 July 2023

    8.0
    I loved the location was close to the Oregon campus.
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 4 nights

    I think for the value the Holiday Inn Express in Eugene did a fine job. If I had to pick one thing it would be the elevator was a little slow, Other than that I enjoyed by short stay in Eugene.

    I thought the breakfast set up was very good, food temperature was good, the space to prepare your breakfast plate or bowl was sufficient. The cinnamon buns every morning was great for grab and go!

    Stayed in July 2023

  • Reviewed: 7 June 2023

    10
    quiet, comfortable, reasonable price
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    no complaints. Looking out the hotel room, window, across the street was a parking garage. but it was off of Franklin Street so it was quiet 

    right across the street from the University of Oregon stadium. It was a modern Holiday Inn express.

    Stayed in June 2023

  • Reviewed: 6 June 2023

    7.0
    Great spot for a weekend in Eugune but not the easiest location to sleep
    • Leisure trip
    • Solo traveller
    • Room Selected at Check-In
    • Stayed 2 nights

    Needs to have blackout curtains and more constant way to make fan noise. Was tough to sleep with buses, cars, and lights right outside the window.

    Great breakfast and well located. Also very nice to have the bike path right on the hotel. Walkable/bikeable to all of Eugene/UoO

    Stayed in March 2023

Showing 1 – 25

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