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  5. Reviews of Holiday Inn Express & Suites Omaha South Ralston Arena by IHG

Reviews of Holiday Inn Express & Suites Omaha South Ralston Arena by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

7306 Q Street, Omaha, NE 68127, United States

#47 of 96 hotels in Omaha

Guests' Choice

Review Score

Based on 120 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    8.0

  • Location

    8.4

  • Facilities

    7.7

  • Staff

    8.3

  • Value for money

    7.3

  • Free Wifi

    6.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 2, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    I would check here before staying here to see if the hot tub is working. That is the only reason I booked here. I was not told it was out of order upon check-in. I did not see the sign on the door either because other people were entering ahead of us. You need to put a sign on the timer and the hot tub rules sign. You may not want to stay here if there is an event next for at the arena. There was a couple asking to be moved because there were kids running around in the room above them. Our room was quiet. Breakfast tables were dirty. The pool area was very slippery.

    PM male desk clerk was amazing. He was dealing with a complaint and handling it like a champ. If you like a firm bed, you're in luck. Finally, a hotel with full-size pillows!!! The room was huge and clean. Quality bathroom toiletries and make-up wipes. Breakfast was good with lots of choices. I noticed the pancake maker was out of order.

    Stayed in August 2025

  • Reviewed: July 26, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    It was a great spot to stay for the college world series. Nice breakfast and friendly fans

    Stayed in June 2025

  • Reviewed: June 9, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Booked for the jacuzzi but it was not operational. Pancake machine wasn't working for breakfast either.

    Friendly staff. Comfortable beds. Very clean.

    Stayed in June 2025

  • Reviewed: April 20, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The beds were very low and I have slept on more comfortable beds. I only stayed the one night but before 9am already had housekeeping knocking on the door it was like they couldn't wait to have me out. Checking out took awhile I asked for a receipt still had to wait close to 10 minutes. The gal behind the desk looked new on the job so that could be why. While she was helping a customer ahead of me and then me the phone rang 2 times it was like no one wanted to answer it. While I was checking out a guy from the back came out to get a bottle of water he ignored the phone ringing and I know he worked there. Totally unorganized in my honest opinion.

    It was extremely close to the venue for a game I attended which is why I stayed here.

    Stayed in April 2025

  • Reviewed: December 23, 2024

    8.0
    Very comfortable, but not very far. I’ve been charged twice.
    • Leisure trip
    • Solo traveler
    • Standard King Room - Communications Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    I was charged twice for my room and I haven’t been issued a refund.

    Very helpful staff upfront

    Stayed in November 2024

  • Reviewed: October 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing and Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast left a lot to be desired, the food was cold and not the best tasting

    Stayed in October 2024

  • Reviewed: September 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 2 nights

    very good

    Stayed in August 2024

  • Reviewed: August 17, 2024

    6.0
    Overall well.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was lacking. The fruit bowl had gnats. The bananas has gnat bites on them. There were few pastries available when they opened. It wasn’t fully stocked yet

    Hot water, large bath tub, comfy beds

    Stayed in August 2024

  • Reviewed: July 26, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing and Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Too much chlorine in the pool

    Stayed in July 2024

  • Reviewed: June 29, 2024

    8.0
    Not a good value for this stay.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    There was a College baseball event during our stay & the price was astronomical! I hate to be gouged by businesses that use that time to make there annual income over a few days! $1273.00 for 4 nights! My family & I were there for a Memorial service & burial of our mother. Also, A full hotel with one elevator! The property needs to be upgraded too.

    The hotel is in a good location & the breakfast was really good!

    Stayed in June 2024

  • Reviewed: April 28, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom was very dirty Hair in the shower Shower curtains very dirty and stinky Dust around the sink counter Don’t have usb chargers in the room A lot of noise very early due to a repair/slamming doors

    Closest to the Arena

    Stayed in April 2024

  • Reviewed: February 18, 2024

    7.0
    Staff made up for anything average
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing and Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Water pressure was bad Only one washer and needed to wash team clothes Bed was not comfy

    Staff was amazing and very helpful to our wrestling team and meals

    Stayed in February 2024

  • Reviewed: January 2, 2024

    6.0
    Disappointed
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Upon arrival, the front desk clerk was working on her personal laptop in the lobby area came to check us in. After getting to our room, my wife noticed several stains on bed apron below the mattress. To further investigate, I pulled the sheets back and there several hairs in the bed as they had obviously not been changed since the previous guest. I went to front desk and asked for new sheets, which I received, but no apologies or explanation. However, there was a sign posted at front desk stating that there would be no room service the following day (New Years Day). The night stand lights on both sides of the bed were corroded. The next morning I went down to breakfast at 9:37am, and it was already closed, as the front desk clerk had erroneously told us the day before breakfast was from 7am to 10am, instead of 6:30 am to 9:30 am. It was a disappointing stay.

    Location. Close to our event venue.

    Stayed in January 2024

  • Reviewed: November 20, 2023

    8.0
    We will stay at this facility when in the area again.
    • Leisure trip
    • Couple
    • Standard King Room - Communications Accessible
    • Stayed 2 nights

    We had no complaints.

    Location, staff, and ease of booking were all outstanding.

    Stayed in November 2023

  • Reviewed: November 18, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night

    It was slow in the breakfast room but the breakfast items were not kept stocked and pancake machine did not work. Never saw anyone at desk or in breakfast area to help.

    Nice staff, great ,iocation

    Stayed in August 2023

  • Reviewed: September 1, 2023

    8.0
    Very close to my venue, room appeared clean and was comfortable
    • Leisure trip
    • Solo traveler
    • Standard Room with Two Queen Beds
    • Stayed 1 night

    I didn't like the fact that the curtains didn't close all the way, the light by the TV wouldn't turn off unless the TV turned off, I placed a wake-up call that never came, and there were not any charging ports for charging phones, etc. There also wasn't a plug in near the desk or bed to plug in my laptop. I could only charge it by putting it in the chair and moving the light plug in order to plug in my laptop.

    The location was ideal considering it was right next to my event arena I was attending. Loved the variety of TV channels, beds and pillows were comfy and the room appeared clean.

    Stayed in August 2023

  • Reviewed: August 11, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    There was an odor in the room, like musty hay.

    The breakfast was good, lots of different options. Location was convenient for me. Bed and pillows were comfortable.

    Stayed in August 2023

  • Reviewed: August 10, 2023

    8.0
    Good experience but not the pool.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing and Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was not clean and very dirty in pool area. We saw pool on line and that is why we went with hotel. Needing cleaning.

    Staff great. Breakfast great. Room clean and warm shower. Parking great and lots of food chooses around hotel.

    Stayed in August 2023

  • Reviewed: July 31, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    too noisy, the bathroom door was broken and the room had a musty smell

    the location

    Stayed in July 2023

  • Reviewed: July 1, 2023

    6.0
    It was OK. Clean and convenient location. The price is too high for what you get.
    • Group
    • Standard Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    They ran out of breakfast an hour before closing time every day. Either change the hours or buy more food. Felt the rooms were over priced.

    Location to the arena was great.

    Stayed in June 2023

  • Reviewed: June 25, 2023

    8.0
    Good location, 15 minutes from downtown, friendly staff, comfortable beds, clean.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights

    Fitness center a/c not working and it was too hot to work out.

    Excellent breakfast with ample seating. There was a good mix of hot and cold items, fruit and grab and go.

    Stayed in June 2023

  • Reviewed: June 9, 2023

    8.0
    All was fine
    • Leisure trip
    • Couple
    • Suite - Hearing Accessible - Non-Smoking
    • Stayed 1 night

    I think the ice machine was not working on floor so had to go to a different level. But nothing major.

    Breakfast was good and the ladies in working that were very nice:)

    Stayed in May 2023

  • Reviewed: January 2, 2023

    7.0
    Great location close to everything
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Was cold at night due to the fact that you are not able to adjust the temperature in your room. it was either too warm or too cold. Waited a few times for awhile at front desk to find a staff member. No bell to alert staff someone is waiting.

    Room was clean, staff was friendly, breakfast was good.

    Stayed in January 2023

  • Reviewed: December 3, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 1 night

    Overall appearance could be better compared to similar hotels. Slightly unkept- lots of scuffs on walls, doors etc. Just needs some TLC

    Stayed in November 2022

Showing 1 - 25

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