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  5. Reviews of Holiday Inn Express & Suites Youngstown West I 80, an IHG Hotel

Reviews of Holiday Inn Express & Suites Youngstown West I 80, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5555 Cerni Place, Austintown, OH 44515, United States of America

#1 of 2 hotels in Austintown

Guests' Choice

Review Score

Based on 311 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.3

  • Location

    8.8

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    8.0

  • Free WiFi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Had a man knocking on all doors at 5 am drunk his girlfriend locked him out.

    Easy check in .very clean friendly people.

    Stayed in January 2024

  • Reviewed: September 30, 2023

    9.0
    Great
    • Leisure trip
    • Family with young children
    • Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The maids were very noisy in the morning while we were sleeping.

    One of the best complimentary breakfasts I’ve ever had.

    Stayed in August 2023

  • Reviewed: July 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was spacious. Better than the Marriott Bonvoy i got at Lancaster

    Stayed in July 2023

  • Reviewed: July 3, 2023

    8.0
    Very tired travelers greeted by an awsome person at the front desk.
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was easy to get to off the toll road. Not a long distance.

    Stayed in July 2023

  • Reviewed: May 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Amanda was awesome!

    Stayed in May 2023

  • Reviewed: March 13, 2023

    9.0
    Excellent short stay very accommodating
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Liked it all

    Liked everything no one complaint great staff and hotel

    Stayed in March 2023

  • Reviewed: February 21, 2023

    9.0
    An impromptu getaway. Enjoyed the area and the hotel
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast good. Location good.

    Stayed in February 2023

  • Reviewed: February 20, 2023

    8.0
    nice hotel that i will definitely stay at again.
    • Leisure trip
    • Couple
    • Superior King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the tv channels kept freezing up and not working.

    very nice and clean. breakfast was great!

    Stayed in February 2023

  • Reviewed: December 9, 2022

    8.0
    breakfast was more then I thought but was a good stay in general but they need to quiet down the toilets
    • Leisure trip
    • Travelers with friends
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    toilets was super loud

    it was a good stay

    Stayed in November 2022

  • Reviewed: October 16, 2022

    9.0
    Our room was everything we were hoping for, however the staff far exceeded our expectations. Very friendly and helpful
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No disappointments. offered everything we needed. including stores, restaurants, gas stations across the street

    Stayed in October 2022

  • Reviewed: October 12, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    There was no security at the front desk throughout the night.

    Stayed in October 2022

  • Reviewed: September 15, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool was chilly. Food could have been different ,not the same every day. Few other minor things which I left a note for housekeeping to address.

    Location. Nice room and shower had hot water.It was quiet.Housekeeping did a good job.Breakfast was good.Friendly staff .Hot spa was great Overall a great stay. Would stay again

    Stayed in September 2022

  • Reviewed: September 3, 2022

    9.0
    Enjoyable mid-travel stop with a nice pool, comfortable rooms, and enjoyable hot breakfast
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night

    The mattress on the pull-out couch was a bit uncomfortable. There were very few towels in the room and we were a party of 4, 2 adults and 2 kids, I forgot to ask for more when we checked in and when I needed them it was too late to ask for more towels and wash clothes

    We booked our stay for the right time. We like the pool at this place and we were told there hadn't been any large parties in the pool and the water was fresh. There seemed to be a lot of chlorine in the water, but maybe that is necessary for a hotel pool. Breakfast was very appreciated, a good amount of options and it was clean. The rooms have a wall thermostat that helps keep the room comfortable and the rooms and facility common areas were clean. The staff was very pleasant and helpful.

    Stayed in September 2022

  • Reviewed: August 30, 2022

    8.0
    overall good but the staff needs a course in how to speak to customers.
    • Leisure trip
    • Solo traveler
    • Superior King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    staff

    location

    Stayed in August 2022

  • Reviewed: August 24, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    would have liked a comfortable chair

    clean

    Stayed in August 2022

  • Reviewed: July 13, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    breakfast selection was excellent

    Stayed in June 2022

  • Reviewed: June 29, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    very clean. nice staff. good breakfast.

    Stayed in June 2022

  • Reviewed: June 28, 2022

    7.0
    Nice place
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The king size bed was a little uncomfortable.

    The room and staff were nice. Breakfast was great

    Stayed in June 2022

  • Reviewed: June 24, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We only stayed overnight as a stop on our trip. Breakfast was decent. Staff was very nice and accommodating

    Stayed in June 2022

  • Reviewed: June 2, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room seemed to be not as clean as I would like it. The bed skirts were dirty, the dining chairs in the room were so dirty we did not use them at all.

    The pool (with extra long hours which gave us a chance to take kids swimming after our long drive). The breakfast is always great to have too.

    Stayed in May 2022

  • Reviewed: May 14, 2022

    9.0
    Comfortable and well taken care of
    • Business trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was good, location was also good.

    Stayed in May 2022

  • Reviewed: May 13, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    I am not a fan of those type of pillows, but that's a preference thing.

    Stayed in April 2022

  • Reviewed: May 10, 2022

    7.0
    It was ok.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Housekeeping coming into room at 10:10. Food wasn’t great.

    Convenient

    Stayed in May 2022

  • Reviewed: May 3, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    It would be great if a non dairy milk was offered.

    I liked that no styrofoam was used.

    Stayed in May 2022

Showing 1 - 25

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