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  5. Reviews of Holiday Inn Express Hotel Union City San Jose, an IHG Hotel

Reviews of Holiday Inn Express Hotel Union City San Jose, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

31140 Alvarado-Niles Road, Union City, CA 94587, United States of America

#2 of 3 hotels in Union City

Guests' Choice

Review Score

Based on 198 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    9.0

  • Facilities

    8.4

  • Staff

    8.6

  • Value for money

    8.3

  • Free WiFi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 23, 2024

    8.0
    Location and staff. 👍👍👍
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Undergoing construction.

    The staff! The staff!

    Stayed in March 2024

  • Reviewed: January 21, 2024

    7.0
    Nice clean hotel. Will stay again.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    There was construction going on in the building. So, there was some construction noise.

    Good hot breakfast. Decent selections.

    Stayed in January 2024

  • Reviewed: December 10, 2023

    9.0
    Clean and large rooms
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The vending machined didn’t work properly

    Location was great

    Stayed in December 2023

  • Reviewed: November 20, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Two things. First, the bathroom fan in our room (210) was just a noisemaker. It was not a fan, and did absolutely nothing toward exhausting anything from the bathroom. Second, there was the ever-present, strong, scent of marijuana on our floor and in the elevator. It's a no-smoking facility, so how the staff did not catch this is beyond explanation. Very poor.

    The breakfast was the best we've ever had at a hotel, and we've been to a lot of hotels! Top notch in every conceivable category of evaluation for breakfasts!

    Stayed in November 2023

  • Reviewed: September 25, 2023

    8.0
    Good experience
    • Leisure trip
    • Travelers with friends
    • Room Selected at Check-In
    • Stayed 4 nights
    • Submitted from a mobile device

    No negative comments

    Good Location

    Stayed in September 2023

  • Reviewed: April 28, 2023

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Could have more variety for breakfast.

    Location and service.

    Stayed in April 2023

  • Reviewed: April 20, 2023

    7.0
    Nice place, bring ear plugs
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Lots of road noise and outside noise. Maybe it would have been better with a different room.

    Nice staff, clean rooms.

    Stayed in January 2023

  • Reviewed: April 18, 2023

    8.0
    comfortable
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    very good breakfast, great staff

    Stayed in January 2023

  • Reviewed: March 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Good feeling, no issues, clean and helpfull staff

    Stayed in February 2023

  • Reviewed: February 3, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 1 night

    Great location

    Stayed in January 2023

  • Reviewed: January 30, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    location

    Stayed in January 2023

  • Reviewed: January 16, 2023

    8.0
    Great confortable stay
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night

    The room coffee wasn't strong enough. The pool is outdoor and not heated.

    The location was convenient to the major freeway. It was a great location to food options. It was safe and well lit at night. Our room had a coffee maker, fridge and microwave. I enjoy the products they had in the shower: body wash, shampoo, and conditioner. The hotel honored my request for rooms near each other. A full breakfast was provided. Hot and cold items, and the staff present was very attentive. The rooms were up to date, and comfortable. The heater worked fine and the workout room was adequate.

    Stayed in January 2023

  • Reviewed: January 2, 2023

    8.0
    good value for money
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    amenities could be better. no slippers and toothbrush in the rooms. no water too.

    comfortable bed and pillows. affordable and clean rooms.

    Stayed in January 2023

  • Reviewed: December 20, 2022

    9.0
    Comfortable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The young lady clerk was not very friendly.

    The comfort and cleanliness. Also the breakfast.

    Stayed in December 2022

  • Reviewed: December 10, 2022

    8.0
    Very Good
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The property is so close to many restaurants.

    Stayed in December 2022

  • Reviewed: October 24, 2022

    9.0
    nice
    • Business trip
    • Group
    • King Room - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    cost

    proximity

    Stayed in October 2022

  • Reviewed: October 16, 2022

    8.0
    economicinal but Nice at the same time
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms need a bit of modification e.g. LED screens

    Its clean and open

    Stayed in October 2022

  • Reviewed: October 7, 2022

    7.0
    Good
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    road noise at night was very loud, sleep was difficult.

    central location

    Stayed in October 2022

  • Reviewed: August 12, 2022

    8.0
    we had a good time
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    it smelled bad inside the hotel

    location, pool,rooms

    Stayed in August 2022

  • Reviewed: August 2, 2022

    7.0
    over all positive experience great breakfast with some attention to pool area and insuring all guests access
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    access to pool area was dominated by group of quest.

    located near many activities and shopping all within walking distance

    Stayed in August 2022

  • Reviewed: July 3, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    I really loved our stay. clean and comfortable. staff was very friendly

    Stayed in June 2022

  • Reviewed: July 1, 2022

    8.0
    okay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    facility outdated, ice machine and pancakes machines broken during our 3 nights stay

    Stayed in June 2022

  • Reviewed: June 22, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights

    it was great

    Stayed in June 2022

  • Reviewed: June 14, 2022

    8.0
    Loved everything else about my stay.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was stains in our sheets in our bed.

    The area was right on the shopping centers.

    Stayed in June 2022

Showing 1 - 25

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