Breakfast room too tiny

Location

Stayed in April 2024

Breakfast was far from satisfactory. The juice machines were out of order for two consecutive days and there was little choice of desserts. But the main problem is the size of the breakfast room, considering the number of customers. There was always a long wait to find a table and the distance between the tables and the customers was very small, so, once seated, we almost touched the customers who were still serving themselves.

The room was quite nice, beds were comfortable, the bathroom was fine. There was an acceptable level of noise, considering the Manhattan's area the hotel is located in.

Stayed in April 2024

No enough fresh vegetables and fruits for breakfast. Only pre-cooked scrabled eggs with no possibility of even buying freshly fried eggs.

Perfect location near Penn station. Nice room with a very comfortable bed. Very clean. Great staff. Reasonable price.

Stayed in April 2024

After some hours in the room, when I was going to take a shower, I realised that there was not hot water. They offer me another room and I had to pack again all my suitcase to move to the new one,

The location was perfect. The room was nice.

Stayed in April 2024

Room 1511 close to elevator, noice from elevator wake me up at 6 am

Very good location close to MSG. Comfortable bed, shower and bedsheets very nice and soft , I liked it.

Stayed in April 2024

The lobby and breakfast area were very small. It was crowded and sometime, you had to wait to find a place to sit and eat breakfast. Also, the breakfast options not particularly healthy.

Good location, also nice room with some views of the city. Overall clean.

Stayed in March 2024

Room was really small for 4 people.

Really nice and clean. Had a great breakfast!

Stayed in March 2024

My first room the TV wouldn’t work, sink didn’t drain and the door didn’t lock. They fixed everything but the door locking. After getting back to the room late from MSG I saw the door still didn’t lock so I asked for another room- which they wanted me to wait for maintenance again and it was midnight. When I finally got into the new room the TV didn’t work. The rooms were beautiful but they weren’t functional.

Location was perfect. Short walk to MSG and close to food and anything else we needed.

Stayed in April 2024

The breakfast area is way too small and it's almost impossible to navigate or find a seat.

The room and hotel overall were both very fresh and clean. The location is perfect.

Stayed in April 2024

Nothing!

Great location, clean and lovely room, modern bathrooms.

Stayed in April 2024

We had a first floor room that was quite noisy. The room was small.

Convenient location and a newly remodeled room.

Stayed in April 2024

Breakfast area too small

Clean, nice staff

Stayed in April 2024

Breakfast is chaotic. Too many people, crowded. Everything eaten off and with disposables. Certain items run out before breakfast closes. Elevators worked mysteriously.

Room was clean and bed comfortable. Always a plus when windows open. Free daily water-bottle is an asset for city walkers.

Stayed in April 2024

Price point could be better

Location

Stayed in April 2024

The hotel seems to be understaff, otherwise shared area could be kept better clean and organized. The front staff have tried their best to provide response but given so many things to attend and so many crowd, it takes longer times for them to respond. The lift smells smoke and damp, could use some air purifier or sth there.

Location is great close to station, center of manhattan and many good food option. It is in the quieter area close to times square and seems safe at night. The hot breakfast also very good, not many option but very good cook and taste. Staff are helpful.

Stayed in March 2024

One of the elevators was down all weekend so it made getting to your room on the higher levels difficult.

The breakfast.

Stayed in March 2024

Could have done with a blanket or thicker quilt for the bed. Toiletries (soap, shampoo, conditioner and body lotion, all Dove brand)were provided but there was no shower gel. The breakfast area wasn't really big enough at certain times. We went down about 8.30 one morning and there were no tables available but we were able to take food back to our rooms as all the plates and cutlery were disposable.

Location is brilliant - a very short walk from Penn station and there's a subway station just around the corner from it. The room was very good. Penalty of charging points for your phone. Coffee maker in the room which also just boiled water which was important for me as I love a cup of tea. Selection of food on offer at breakfast was great. Different hot food each day but always something to cater for vegetarians.

Stayed in March 2024

Breakfast very good, complete, and the space, although small, behaves very well. Amazing location, just a few streets away from Time Square. However, we have not received our security deposit so far and it is already more than 1 month since our trip. We've sent several billing emails and so far we haven't received a return.

Stayed in February 2024

UPDATE: After we checked out, we saw that we were charged almost half a full night's stay with no explanation. Even upon contacting the property, Holiday Inn NEVER responded. Thank goodness for the customer service agents at Booking.com who were able to contact the property on our behalf and were able to get a refund for us. This is very disappointing and honestly really made us lose trust in Holiday Inn...before we would have said that we would definitely return, but now we have changed our minds. We could hear some noise pretty easily if people were talking in the hallway, but nothing was heard between rooms. Breakfast tables can be hard to get depending on what time you arrive, so be wary of that!

This Holiday Inn had an amazing location in Chelsea. It was a walkable distance to Chelsea Market and there were subway stops at a short enough distance away as well. The room was clean and very well-lit. The breakfast had a great variety of hot foods and other options like yogourt and cereal. It was nice that there was always one gluten-free option for breakfast as well so that my Celiac wife could eat and enjoy the food. Staff were always very friendly and fast whenever we needed more towels, soap, etc. The bed was comfortable. There was also a microwave and mini-fridge that we could use.

Stayed in March 2024

We liked everything.

Great free breakfast and excellent location.

Stayed in March 2024

The elevator situation was problematic. One was out of service and often the other was often being used for construction. A problem for guests on a high floor and with a time commitment.

The location was very convenient and the relative price made our stay doable. Also, the room was clean.

Stayed in February 2024

Elevator capacity by itself is already limited Because of renovation work going on on a couple of floors, one of the two elevators was in use by the contractors most of the day, thus limiting elevator capacity even more. Otherwise: definitely value for money.

Location: very nice, walking dustance to Penn Station, Bus station, Time Square, and subway station Red Line 1, in a rather quiet street (certainly for NYC standards) Staff quite friendly, accommodating (eary check in) and pro-active Room small but efficient, nice shower Value for money, especially considering breakfast was included in our price Breakfast buffet (in a busy and informal part of the lobby) was not the most luxurious, but enough choice for starting the day with a filled stomach In this smokers-unfriendly city, the hotel has a small area in front, where "not-yet-successful quitters" like me can have their smoke. Without violating city laws and (more importantly) without causing annoyance to, and dirty looks from passers-by.

Stayed in February 2024

The TV had no channels and robes were suppose to be included with the room but we didn’t get that neither

The hot tub

Stayed in February 2024

just one elevator was working

location and breakfast

Stayed in January 2024