330 North Bayshore Boulevard, San Mateo, CA 94401, United States of America
#6 of 8 hotels in San Mateo
Guests' ChoiceBased on 260 hotel reviews
7.3Cleanliness
8.0
Comfort
8.0
Location
8.0
Facilities
7.6
Staff
8.1
Value for money
7.6
Free WiFi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 19, 2024
Lavado
United States of AmericaThe bed, pillows, very comfortable. The bathroom supplies good quality.
Stayed in March 2024
Reviewed: March 2, 2024
Nathan
United KingdomWalking between buildings wasn’t ideal in the rain. The gym was also very limited with one of the three pieces of the equipment out of order.
Well situated for my needs, definitely an older Holiday Inn Express but it offered everything I needed and expected from a Holiday Inn.
Stayed in February 2024
Reviewed: February 26, 2024
Melanie
United States of AmericaThe people above us came to the hotel really late. They were very loud. We could hear them and every step they took in the room. It woke us up and kept us awake for a good portion of the late night. There was some molding in the shower, and the ceiling looked like it needed repair.
The front desk girl was great ! The microwave and fridge were nice to have.
Stayed in February 2024
Reviewed: February 2, 2024
Judith
United States of AmericaWhen I booked, I did not realize there would be extra charges when I checked in. I was charged and extra $25 for incidentals (which was not refunded as of yet) and then another $19.95 for parking. These extra charges were not on the website when I booked, and I searched for a site that had free parking. I guess i assumed it would have been free parking as were not in what I considered a downtown area. Without going back and checking - I do not believe there was anything on the website that indicated there would be either of these extra charges.
The staff for check-in and in the bistro (dinner and breakfast) were outstanding - helpful and friendly
Stayed in February 2024
Reviewed: January 2, 2024
Dale
United States of AmericaThe daily parking charge brings up the cost of the room far enough that I would consider booking a different hotel with more amenities. No lid on the toilet in the bathroom is both inconvenient and unsanitary. The hotel gives guests a wifi password, but we could not find a connection to a secure network.
The room was spacious and generally well-equipped. The staff were very helpful, and minor problems (too few hangers, sink didn't drain) were fixed immediately. The hotel is on the route to the airport and about a 4-minute drive to the center of San Mateo,.
Stayed in December 2023
Reviewed: December 11, 2023
Ranjit
CanadaParking should be free.
Stayed in November 2023
Reviewed: October 15, 2023
Jeannette
United States of AmericaNo shuttle- had to get a taxi
A place to spend the night b4 an early flight and a place to Leave our car for a month
Stayed in September 2023
Reviewed: August 30, 2023
Yu
TaiwanPoor lighting in room
Delicious breakfast
Stayed in August 2023
Reviewed: August 10, 2023
Francesco
ItalyAt the reservation the breakfast was included but at the hotel they ask to pay
Stayed in August 2023
Reviewed: August 7, 2023
Hawker
United States of AmericaDrapes didn't keep our the light
Stayed in August 2023
Reviewed: July 21, 2023
Knighton
USAClean room. Comfortable bed. Friendly staff
Stayed in July 2023
Reviewed: July 21, 2023
Tsai
ChinaNo bottle water available.
Quick response when we had requests.
Stayed in July 2023
Reviewed: July 17, 2023
Eliud
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: July 6, 2023
Kensly
United States of AmericaElevator rugs
Breakfast
Stayed in July 2023
Reviewed: July 6, 2023
Philippe
CanadaNoise of air conditionner
Soft bed, shampoo
Stayed in July 2023
Reviewed: June 29, 2023
Aron
United States of AmericaThe rook was a bit small for four people. There were only three towels in the room for four people. It was too far to walk back to the lobby to request additional towels. The vanity area was very small! Really only large enough for a one-person occupancy.
Check-in was quick and easy. Staff was fairly friendly. The beds were sufficiently comfortable.
Stayed in June 2023
Reviewed: May 28, 2023
Matthew
United States of AmericaIn the advertisement it said there is a Jacuzzi and a pool which there was not. There was a sauna but it was broken and it’s been broken for the last month unfortunately.
The beds were comfortable the king suite was nice employees were nice.
Stayed in May 2023
Reviewed: May 24, 2023
Chen
United States of Americaphone system is broken and have to walk to front desk to get help. we were not informed that we need to ask for cleaning room, otherwise no one would provide needed towels and toilet paper. the facility is old and many parts are barely functioning.
average room with above average price.
Stayed in May 2023
Reviewed: May 16, 2023
Meleseini
United States of AmericaNo room service until we requested one. The bathroom curtain was short and when showering water went out. Room service didn't change the bed sheets.
Staffs were great and friendly.
Stayed in May 2023
Reviewed: May 16, 2023
Katrina
United States of AmericaDoor missing off room Clean towels daily
N/a
Stayed in May 2023
Reviewed: May 15, 2023
Phillip
United States of AmericaStaff language barrier made understanding of requests difficult.
good price with big clean room
Stayed in May 2023
Reviewed: May 9, 2023
Scott
United States of AmericaThe funny elevator operation in the back hall
bed
Stayed in May 2023
Reviewed: May 3, 2023
Andrey
United States of AmericaWi-fi signal on the 3rd floor of Building 3 is weak.
Friendly and helpful staff, vending machine is good. Room is clean.
Stayed in April 2023
Reviewed: April 25, 2023
Chloe
SingaporeVery clean room and budget friendly
Stayed in April 2023
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