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  5. Reviews of Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria

Reviews of Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2751 New Brunswick Road, Memphis, TN 38133, United States of America

#18 of 136 hotels in Memphis

Guests' Choice

Review Score

Based on 94 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.4

  • Location

    9.2

  • Facilities

    9.2

  • Staff

    8.9

  • Value for money

    8.4

  • Free WiFi

    9

100% Verified Reviews

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Showing 1 - 69

  • Reviewed: November 5, 2018

    10
    Make sure you get what you pay for?
    • Family with young children
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    When we arrived at night. We were placed in a standard king bed room on the 6 th floor. We paid online through a app for a executive suite with pullout couch on the 6 th floor. Went down stairs to let them know our party of three was about to sleep in the room we didn't pay for. So we were sent to the 2 nd floor executive suite. As we entered this room. We checked things out and noticed the bathroom floor towel hanging on the side of the tub was extremely wet as if it wasnt properly dry. 2 things in one night after arriving at 10pm didn't go right .

    Area of room setting very quiet. Clean and calm atmosphere

    Stayed in November 2018

  • Reviewed: May 27, 2018

    9.6
    Great after reservation screw up.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Our reservation with Booking.com was non existent! It took more than 1 hour to resolve the problem.

    The hotel staff was fantastic! Comped ius for three breakfasts.(see beiow)

    Stayed in May 2018

  • Reviewed: May 1, 2018

    5.0
    Unhappy Customer - did not pay to do someone else job who gets paid to do it. Housekeeping
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Once we got to our room after a 6 hour drive and sat on the bed, we notice that there was hair on the pillow cases. Once we pulled the cover back, there was hair also on the sheets. When we called down to the front desk, we were told that we had to come down and get what we needed. Once my husband went down, he was told that he would have to come back to get the fitted sheet. So he had to make 2 trips downstairs to get the things that we needed to make up our own bed. We paid a nice amount for a clean room and did not get that. We as customers should not have to do the job that someone else is getting paid for. When we checked out the young lady at the desk told my husband that she would have to get with housekeeping on that but did not offer anything to us as paying customers. We will not be staying at this hotel again.

    From the outside and the lobby things looked great.

    Stayed in April 2018

  • Reviewed: April 2, 2018

    9.6
    Our stay was excellent! We will be back.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was a little smelly. The room felt damp.

    The front desk attendants gave us suggestions on what to do with our family. They also suggested good restaurants. They were very friendly and pleasant with every encounter.

    Stayed in April 2018

  • Reviewed: March 27, 2018

    8.8
    Nice, comfortable, easy and helpful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel is nice, but the price was pretty high. I paid $179 per night which is a bit for this kind of place. Overall it was nice, but $400 is a bit much for what the hotel had to offer.

    Anna in the restaurant is awesome. Went out of her way to help us even though we were running late and holding her up. The restaurant was good and I love that kids eat free. Pool was also nice when it wasn’t crowded.

    Stayed in March 2018

  • Reviewed: March 23, 2018

    8.3
    Very comfortable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    When I got ready to leave I went down to get a luggage cart...and the lady at the desk got the one in the staff hall and took of boxes and trash bags off of it....a little unsanitary I do believe...

    The hotel was nice....staff was nice and helpful

    Stayed in March 2018

  • Reviewed: January 4, 2018

    10
    The new year holiday weekend in Memphis TN was great!!
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Great front desk staff, especially Ashley (so helpful with local tourist information) & Paul, the dining room staff and the housekeeping staff were awesome. Bed was so comfortable. Great location. This is my go-to hotel in Memphis, TN. Thank you! Denise Smith

    Stayed in January 2018

  • Reviewed: January 3, 2018

    8.8
    Was somewhat disappointed...
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night

    Did not expect handicapped shower with no tub... Thought breakfast should have been included.

    Great bed!! VERY friendly courteous lady in the breakfast area...

    Stayed in December 2017

  • Reviewed: November 26, 2017

    6.7
    OK
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Check in agent was particularly short and sharp. Not exactly welcoming but she did her job as expected. Sheets seemed cleaned but mattress did not. We saw stains, which we confirmed in daylight, on the mattress so as a precaution we slept on the top sheet. The room was fine otherwise.

    Near highway i-40 and shopping areas, lots of food options.

    Stayed in November 2017

  • Reviewed: November 22, 2017

    10
    This is an excellent hotel. I would stay here again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The pool did have a lot of chlorine. My sons eyes stung a little when he got out.

    Super comfy bed with plush pillows. Everything was clean and neat. All the staff we encountered were very friendly and helpful. The indoor pool was perfect for the kids to play and adults to lounge poolside.

    Stayed in November 2017

  • Reviewed: August 16, 2017

    10
    EXCELLENT HOTEL NICE AND CLEAN NICE LOCATION CLOSE TO...
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    EVERYTHING WAS PERFECT I DIDN'T FIND ANYTHING I DIDN'T LIKE

    EXCELLENT HOTEL NICE AND CLEAN NICE LOCATION CLOSE TO SHOPPING AND PLACES TO EAT NOT FAR FROM EVERYTHING

    Stayed in August 2017

  • Reviewed: March 26, 2017

    10
    Great getaway
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The beds were very comfortable and the towels were soft, like home. The hotel was clean and welcoming and the staff friendly and helpful. This our " go to" hotel when getting away to Memphis.

    Stayed in February 2017

  • Reviewed: December 20, 2016

    9.6
    Would stay here again.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Our sheets on one bed were not clean and had hair on them. Staff immediately corrected by moving us to another room. Beds were extremely creaky but comfortable.

    Staff was extremly nice and breakfast was very good. Nice location.

    Stayed in December 2016

  • Reviewed: December 2, 2018

    10
    Everything was excellent!
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Everything.

    Stayed in December 2018

  • Reviewed: October 28, 2018

    10
    It was great
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    No complaints

    Everything

    Stayed in October 2018

  • Reviewed: October 7, 2018

    9.6
    Location was excellent for my needs
    • Business trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location was excellent for my needs

    Stayed in October 2018

  • Reviewed: October 3, 2018

    7.5
    Bed comfortable,walk in shower
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed comfortable,walk in shower

    Stayed in September 2018

  • Reviewed: July 10, 2018

    7.5
    It was clean , comfy beds, and had a great pool area.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    We got overcharged for the room. Staff was not the friendliest.

    It was clean , comfy beds, and had a great pool area.

    Stayed in July 2018

  • Reviewed: July 7, 2018

    8.3
    All staff were really nice and helpful.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room had torn curtains and a hole in the sofa.

    All staff were really nice and helpful.

    Stayed in July 2018

  • Reviewed: June 30, 2018

    9.6
    Most everything
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The beds were VERY comfortable but hard to get in due to their height.

    Most everything

    Stayed in June 2018

  • Reviewed: June 25, 2018

    10
    Great food, great staff, and great facilities
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great food, great staff, and great facilities

    Stayed in June 2018

  • Reviewed: May 31, 2018

    9.2
    The cleanliness of the room.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The customer service, aside from one young lady, needs a little work.

    The cleanliness of the room.

    Stayed in May 2018

  • Reviewed: April 2, 2018

    8.3
    Very nice hotel, just overpriced from a traditional Holiday Inn
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Overpriced compared to standard Holiday Inn cost

    Comfortable rooms

    Stayed in March 2018

  • Reviewed: March 29, 2018

    9.2
    It was neat and clean.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It was neat and clean. Enough space and a chair wherw u didnt have to seat on the bed.

    Stayed in March 2018

  • Reviewed: March 28, 2018

    10
    Excellent.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bed and pillows were exceptionally comfortable. Breakfast was good. Staff was extremely friendly.

    Stayed in March 2018

  • Reviewed: March 19, 2018

    10
    N/A
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    The location was great.

    Stayed in March 2018

  • Reviewed: March 15, 2018

    7.5
    Overall a good experience.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Would be great if the price included breakfast.

    Beds were comfortable. Room was very clean.

    Stayed in March 2018

  • Reviewed: March 12, 2018

    9.2
    Clean and comfortable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Clean and comfortable

    Stayed in March 2018

  • Reviewed: March 8, 2018

    6.3
    They charged us $250 for a room to clean up or something now...
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    They charged us $250 for a room to clean up or something now but they won’t tell me

    Stayed in March 2018

  • Reviewed: March 6, 2018

    7.5
    it was fun while it lastrd
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    there was a police called there for a disturbance but it doesn't effect us just different

    the location from mall and the staff was nice

    Stayed in March 2018

  • Reviewed: February 19, 2018

    9.6
    Very nice.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very nice. Clean and neat. Great choices for breakfast.

    Stayed in February 2018

  • Reviewed: January 18, 2018

    8.8
    Great room ... great stay ...
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Bar hours not long enough

    Everything was great

    Stayed in December 2017

  • Reviewed: January 10, 2018

    7.5
    breakfast should be complimentary
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    breakfast should be complimentary

    Stayed in December 2017

  • Reviewed: January 2, 2018

    10
    The room was very clean and the receptionist was very...
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The room was very clean and the receptionist was very helpful with our needs.

    Stayed in December 2017

  • Reviewed: December 30, 2017

    10
    Convenient location close to restaurants, mall & hospital.
    • Business trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t find anything I didn’t like was well pleased.

    Clean rooms

    Stayed in December 2017

  • Reviewed: November 30, 2017

    4.6
    pool was not heated and the sauna didn't work!
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights

    pool was not heated and the sauna didn't work!! thats why we booked at that location. would not recommend this place to friends. room was clean.

    Stayed in November 2017

  • Reviewed: November 26, 2017

    10
    Nice hotel, very comfortable and convenient location to I-40
    • Group
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Did not find menu for room service in the room.

    Bed was very comfortable.

    Stayed in November 2017

  • Reviewed: November 15, 2017

    7.5
    Beds were very comfortable.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Beds were very comfortable. Breakfast was great.

    Stayed in November 2017

  • Reviewed: October 27, 2017

    10
    It was very nice we will stay here again
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The beds were awesome! We slept like a rock!

    Stayed in October 2017

  • Reviewed: September 22, 2017

    10
    Very comfortable, will book here again
    • Group
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I like everything

    The service was awesome!

    Stayed in September 2017

  • Reviewed: June 16, 2017

    9.6
    The room was great , great location and the staffs checking...
    • Couple
    • King Room
    • Stayed 2 nights

    nothing I enjoyed my 2nights 3 day stay .

    The room was great , great location and the staffs checking in was great as well.

    Stayed in May 2017

  • Reviewed: May 28, 2017

    10
    Nice area
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    2 people staying and only 1 breakfast coupon

    Easy to find and close to a mall

    Stayed in May 2017

  • Reviewed: May 1, 2017

    7.1
    Pricing was different when we arrived at the hotel
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Pricing was different when we arrived at the hotel

    Stayed in April 2017

  • Reviewed: March 27, 2017

    9.6
    Spring break getaway
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    I thought Holiday Inns offered free breakfast but this one did not

    Stayed in March 2017

  • Reviewed: March 20, 2017

    10
    Excellent place to relax in the perfect location.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Everything was exceptional.

    This was the perfect place to relax. Everything was great. It is basically on the mall parking lot.

    Stayed in February 2017

  • Reviewed: March 16, 2017

    10
    Everything was awesome!
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Everything!!!

    Stayed in March 2017

  • Reviewed: March 13, 2017

    7.5
    When I booked online it stated that I would have free...
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted from a mobile device

    When I booked online it stated that I would have free breakfast included with the room rate but that wasn't true.

    Stayed in March 2017

  • Reviewed: January 3, 2017

    9.6
    Would definitely recommend
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The bed pillows. They could be a little firmer

    The overall cleanliness of the hotel and the friendliness and helpfulness if the staff

    Stayed in January 2017

  • Reviewed: December 18, 2016

    7.5
    The staff are great.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Price wasn't the best for what you get. View of highway and bad traffic to get there.

    The staff are great. Anna at the bar is excellent!

    Stayed in December 2016

  • The following reviews were written more than 24 months ago. They're no longer included in the property's overall review score, but they might still be helpful when choosing the perfect place to stay.

  • Reviewed: April 26, 2016

    10
    Front Desk Staff was really nice and polite.
    • Leisure trip
    • Couple

    Nothing.

    Front Desk Staff was really nice and polite. Did not remember her name but start with B. Really helpful and friendly. Had breakfast the next morning our waitress Anna was great also! Definitely going back to stay there again if I ever travel to that area.

  • Reviewed: April 6, 2016

    10
    Everything was excellent.
    • Leisure trip
    • Group

    Everything was excellent. This is my second stay, I stayed their last year. My family and friends loved this hotel everyone is so helpful and friendly this our home away from home. We will be back next year if the Lord will.

  • Reviewed: March 29, 2016

    10
    The breakfast was excellent, the room was very nice and clean
    • Leisure trip
    • Family with young children

    The staff was friendly and pleasant. Only if we could have stayed longer. Short vacation My 11 year old stated daddy if they had waffles on the breakfast bar this would be the best hotel ever.

    The breakfast was excellent, the room was very nice and clean

  • Reviewed: March 28, 2016

    4.2
    First of all I booked 2 rooms with double beds, get there...
    • Leisure trip
    • Family with young children

    First of all I booked 2 rooms with double beds, get there and they have me king beds. When I booked I said 8 kids, informed that we would get 2 warnings for noise then be asked to leave, well I only got 1 warning & after 1st warning instead of management coming to room or calling for that matter he sends 4 Bartlett cops to my room. Called back to hotel to let them know my daughter left money in top drawer in one of the rooms, but of course he says house keeping didn't see any money, he then goes on to tell me we left other items in room but I could get them unless I can tell them what they are 1st, how are we suppose to remember if you know that they are should have just told me & I could have asked the girls who left what....

  • Reviewed: March 28, 2016

    8.8
    I stayed here w my two boys, mother , and niece.
    • Leisure trip
    • Family with young children

    The beds weren't the softest!!! Pillows were not to comfy either!!

    I stayed here w my two boys, mother , and niece. The hotel was walking distance to the mall!!! The kids loved the indoor pool as all!!! Overall great experience

  • Reviewed: March 23, 2016

    10
    Breakfast is awesome place was sold out and you would not...
    • Leisure trip
    • Family with older children

    Would have been nice a little cheaper but busy weekend

    Breakfast is awesome place was sold out and you would not notice it by the way the hotel was run very good staff Beds top notch better than what I have at home

  • Reviewed: February 23, 2016

    9.6
    The location was great.
    • Leisure trip
    • Couple

    A little pricey for me personally

    The location was great. The executive room was awesome but a great bed and linens. The staff was friendly and helpful. The pool and hot tub were clean and well maintained and the pool water was warm which was surprising. Will stay here again when in Memphis

  • Reviewed: August 23, 2015

    10
    Great hotel with a friendly and helpful staff.
    • Leisure trip
    • Family with young children

    Great hotel with a friendly and helpful staff. Nice comfortable beds and soft thick linens. The pool and poolside was clean. Great location. Will definitely book again.

  • Reviewed: May 26, 2016

    7.5
    Very nice hotel!
    • Business trip
    • Solo traveler

    Very nice hotel! Clean

  • Reviewed: May 17, 2016

    10
    Almost everything.
    • Leisure trip
    • Couple

    Not having my room cleaned. There was some mix up.

    Almost everything.

  • Reviewed: April 16, 2016

    7.5
    Breakfast
    • Leisure trip
    • Couple

    The location in the city. Next time a will choose a location closer to where I will be touring

    Breakfast

  • Reviewed: April 3, 2016

    10
    Very clean and comfortable.
    • Leisure trip
    • Family with older children

    Very clean and comfortable. This hotel is our new "go to" hotel when we plan a Memphis get away.

  • Reviewed: March 29, 2016

    10
    We enjoyed our stay!
    • Leisure trip
    • Family with young children

    Honestly I liked everything about our stay!

    We enjoyed our stay! Will stay again!

  • Reviewed: March 16, 2016

    10
    Bed was soft.
    • Leisure trip
    • Family with young children

    All the extra taxes I was charged after the booking price.

    Bed was soft. Staff was friendly.

  • Reviewed: March 2, 2016

    8.8
    The pillows were awesome.
    • Business trip
    • Group

    Wish the bar didn't close at 10pm on a Saturday...

    The pillows were awesome... So wanted to take them home with me..

  • Reviewed: March 1, 2016

    10
    Bed was a little to firm
    • Leisure trip
    • Couple

    Bed was a little to firm

  • Reviewed: August 18, 2015

    10
    Very quiet room and very plush, comfy beds and pillows.
    • Leisure trip
    • Family with young children

    Very quiet room and very plush, comfy beds and pillows.

  • Reviewed: July 8, 2015

    9.6
    Everything from the day I checked in up until the time I...
    • Leisure trip
    • Couple

    No bad experience.

    Everything from the day I checked in up until the time I checked out!!

  • Reviewed: May 30, 2015

    10
    The staff was very friendly, rooms were clean overall we...
    • Leisure trip
    • Family with young children

    No dislikes

    The staff was very friendly, rooms were clean overall we enjoyed ourselves

  • Reviewed: April 17, 2015

    6.3
    No bathtub, no service in restaurant or place to sit for...
    • Leisure trip
    • Couple

    No bathtub, no service in restaurant or place to sit for breakfast no orange juice.

There are also 45 reviews without text. These impact the overall review score.

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