5790 University Parkway, Winston-Salem, NC 27105, United States of America
#24 of 40 hotels in Winston-Salem
Guests' ChoiceBased on 273 hotel reviews
7.7Cleanliness
8.2
Comfort
8.2
Location
8.6
Facilities
8.0
Staff
8.4
Value for money
7.5
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 5, 2024
Caldwell
United States of AmericaCheck-in time could have been earlier. I kept having Wi-Fi issues.
It was pretty good. I would have liked to have seen some boiled eggs on the buffet.
Stayed in March 2024
Reviewed: April 2, 2024
Edwin
United States of AmericaFood
Breakfast was terrible. No hot food, stale sweet rolls. You would be better off not having anything but coffee.
Stayed in March 2024
Reviewed: March 14, 2024
Alijah
United States of AmericaSaying that it is free breakfast but whole time it’s really not .
Stayed in March 2024
Reviewed: March 6, 2024
Shaneka
United States of AmericaThe weight room and the bar was nice
Hey it’s well I didn’t getting too eat the breakfast cause for one thing I breakfast was over with
Stayed in March 2024
Reviewed: March 3, 2024
Shaneka
United States of AmericaHey well I didn’t getting no breakfast
Stayed in March 2024
Reviewed: February 15, 2024
Qudadah
United States of AmericaI was there in December 2023. I was sad to hear they took the microwaves out of the rooms. I was informed they were only in the suites. Also, a worker walked into my friend’s room. Unluckily, she had the latch on the door. He apologized, and said he was there to fix the TV. However, the tv was fine and she didn’t call downstairs to complain about the tv. (So that was questionable behavior)
Clean & comfortable as usually. Upon arrival it smells amazing. Customer Service 100% Beautiful Decor.
Stayed in February 2024
Reviewed: December 26, 2023
Miriam
United States of AmericaThe staff
Stayed in December 2023
Reviewed: November 29, 2023
Storm
United States of AmericaThere was really nothing we didn't like perse. The desk person was extremely helpful and allowed us to check in a little early so we also appreciated that. the ice was cold and the water was hot so everything was all good.
The breakfast is always excellent and the choices are great. They start early and the coffee was not bad either. The staff was also very friendly and helpful with the information we requested.
Stayed in November 2023
Reviewed: November 17, 2023
Warren
United States of AmericaNoisy in elevator room location of our room. No complementary breakfast for Booking App. Others in hotel received comp breakfast.
Property was nice and good location. Furnishings were fine. Nice restaurant. Fitness center good but indoor pool not available.
Stayed in November 2023
Reviewed: October 17, 2023
Caryn
United States of AmericaStaff was very helpful. We had been coming from another booking.com hotel that was terrrible and changing hotels. The Double Tree was helpful and expedient.
Stayed in October 2023
Reviewed: October 2, 2023
Kindra
United States of AmericaOne of the staff members were rude but luckily her colleagues amazing customer service blurred out her poor customer service.
The property was in a nice location, clean and conveniently located right off the highway. I would stay again.
Stayed in October 2023
Reviewed: September 5, 2023
Frank
United States of AmericaNothing
Convenient to the Highway and very clean.
Stayed in September 2023
Reviewed: June 21, 2023
Susan
United States of Americaair conditioner was not working not enough towels
nice pool
Stayed in June 2023
Reviewed: May 22, 2023
Gloria
United States of AmericaThe doors are heavy and they slam loudly. Doors slamming throughout the night could be heard for both days
The bed was very comfortable
Stayed in May 2023
Reviewed: April 29, 2023
Dameka
United States of AmericaBreakfast not being included
Location and amenities
Stayed in April 2023
Reviewed: April 4, 2023
Shawnda
United States of Americano microwave in room to heat up my baby’s bottle.
Staff was friendly and it was clean.
Stayed in April 2023
Reviewed: February 18, 2023
Venitta
United States of Americanothing
clean hotel
Stayed in February 2023
Reviewed: February 9, 2023
Vanisha
United States of AmericaThe stay was excellent. Very clean and friendly atmosphere.
Stayed in January 2023
Reviewed: January 30, 2023
Unita
United States of Americathe cost of a meal and the doors on your rooms, especially the handicapped room are extremely heavy and hard to manage while in a mobility device. I was almost knocked off my scooter trying to manipulate the door and scooter. The way a guest orders breakfast, type of breakfast is not adequately explain, i.e. that there are two prices, hot bar verses al a cart.
the prossionalism
Stayed in January 2023
Reviewed: January 29, 2023
Fabio
United States of AmericaWindows are not sound proof. outside noise is very present in the room
relatively good shape. good location.
Stayed in November 2022
Reviewed: November 14, 2022
Jelich
United States of AmericaPrice
Location
Stayed in November 2022
Reviewed: October 10, 2022
Dawn
United States of Americafar from where I needed to be
friendly staff
Stayed in October 2022
Reviewed: October 6, 2022
Christopher
United States of AmericaNot enough towels, no coffee cups in room with coffee maker
Location cleanliness
Stayed in October 2022
Reviewed: September 29, 2022
Reginald
United States of AmericaThe bed was very comfortable but the pillows were not. I had to use all four and that still wasn’t enough as soon as my head touched the pillows they deflated.
Breakfast was ok, maybe not $15 ok and I say that because I don’t eat a lot for breakfast so $15 was high for what I actually ate.
Stayed in September 2022
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