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Reviews of Homewood Suites by Hilton Phoenix-Biltmore 3 stars

2001 East Highland Avenue, Camelback East, Phoenix, AZ 85016, USA

#74 of 141 hotels in Phoenix

Guests' Choice

Review score

Based on 24 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    8.9

  • Location

    8.9

  • Facilities

    9.1

  • Staff

    9.2

  • Value for money

    8.7

  • Free WiFi

    7.5

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Showing 1 - 20

  • Reviewed: 20 November 2017

    10
    VERY PLEASED!
    • Leisure trip
    • Family with young children
    • Standard Double Suite
    • Stayed 3 nights
    • Submitted via mobile

    The breakfasts we're Delicious and happy hour nightly was awesome. Didn't expect such quality! Nice surprise in hotel staff putting much love into their jobs.

    The staff was amazing! Very helpful and nice.

    Stayed in November 2017

  • Reviewed: 10 April 2017

    7.5
    For traveling with kids the room size and amenities are...
    • Leisure trip
    • Family with young children
    • Deluxe One-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    I booked a deluxe suite with two beds and arrived to a sold out property with only a king.

    For traveling with kids the room size and amenities are great. We are a family of 6 so it's difficult to find a comfortable and affordable property. Love the kitchenette, two TVs, the sink outside the bathroom, and the pullout sleeper sofa.

    Stayed in April 2017

  • Reviewed: 6 September 2016

    8.8
    Convenient, clean & comfortable; would definitely stay again.
    • Leisure trip
    • Couple
    • Standard Double Suite
    • Stayed 4 nights

    Our toilet overflowed. Bath vanity was too high. No hot water in kitchen.

    The separate bedroom, kitchen, cleanliness, breakfast & dinner. Chocolate Chip cookie at night! All staff very friendly and helpful.

    Stayed in August 2016

  • Reviewed: 8 November 2017

    9.6
    Very good breakfast.
    • Leisure trip
    • Group
    • Standard Double Suite
    • Stayed 1 night

    Very good breakfast. Premium comfort

    Stayed in October 2017

  • Reviewed: 11 August 2017

    5.8
    good without accommodation
    • Leisure trip
    • Couple
    • Standard Double Suite
    • Stayed 1 night

    accommodation to/from airport. we had to use $20 of Mozio driver however hotel had shuttle bus.

    enough space of room

    Stayed in August 2017

  • Reviewed: 28 May 2017

    10
    Great room and very clean.
    • Couple
    • Standard Double Suite
    • Stayed 1 night
    • Submitted via mobile

    Loved the room. Layout was perfect.

    Stayed in May 2017

  • Reviewed: 16 April 2017

    8.3
    The beds were to hard for me.
    • Leisure trip
    • Family with young children
    • Deluxe One-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    The beds were to hard for me.

    Stayed in April 2017

  • Reviewed: 11 April 2017

    7.5
    Great place to stay!!!!
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Housekeeping could have did a better job of cleaning the bathtub.

    The hot breakfast was great!!!!

    Stayed in April 2017

  • Reviewed: 20 March 2017

    9.6
    Awesome place we love the homewood
    • Leisure trip
    • Family with young children
    • Standard Double Suite
    • Stayed 1 night
    • Submitted via mobile

    Everything was great

    Stayed in March 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 27 August 2015

    9.2
    Overall - good experience - comfortable, roomy, pleasant...
    • Leisure trip
    • Group

    Couch in sitting area a bit questionable (stains).

    Overall - good experience - comfortable, roomy, pleasant staff, breakfast selection is good (I just happen to not like the main offer - just not for me).

  • Reviewed: 2 July 2015

    5.8
    the front desk staff was very friendly and helpful with...
    • Leisure trip
    • Family with young children

    The room had a funky smell to it, like old smoke, mold in the shower, and needed a makeover.

    the front desk staff was very friendly and helpful with getting two cribs up to the room late at night when we checked in.

  • Reviewed: 19 June 2015

    9.6
    Staffs was friendly, polite, decent and very helpfiul.
    • Business trip
    • Solo traveller

    None

    Staffs was friendly, polite, decent and very helpfiul. The location was great with a number of restaurants and shopping close by. Shuttle service was excellent.

  • Reviewed: 27 March 2015

    9.6
    The staff were friendly.
    • Business trip
    • Group

    The staff were friendly. The facility comfortable & clean. The property was comveniently located from shopping centers & grocery stores, yet the shuttle was an additional bonus.

  • Reviewed: 3 January 2015

    7.1
    The WiFi was not secure, there was a higher speed option for...
    • Leisure trip
    • Couple

    The WiFi was not secure, there was a higher speed option for a charge, still not secure . Breakfast offered usual items, however items indended to be hot were not

  • Reviewed: 4 May 2016

    10
    Everything was very nice and pleasant.
    • Leisure trip
    • Couple

    The room smelled. Dirty carpet? Cleaner the maid used?

    Everything was very nice and pleasant.

  • Reviewed: 22 February 2016

    7.1
    The rom had a funky smell, as if it was a smoking room and...
    • Leisure trip
    • Couple

    Room smell

    The rom had a funky smell, as if it was a smoking room and they tried to cover u the smell. We both had breathing problems the next day

  • Reviewed: 12 November 2015

    10
    Location, and also numerous restaurants that delivered.
    • Leisure trip
    • Solo traveller

    Location, and also numerous restaurants that delivered. Friendly staff.

  • Reviewed: 14 September 2015

    9.2
    The breakfast.
    • Leisure trip
    • Couple

    None.

    The breakfast. The suite.

  • Reviewed: 17 August 2015

    9.6
    Great that they offer dinner as well.
    • Leisure trip
    • Family with older children

    The room did not have a good odor to it.

    Great that they offer dinner as well. Very helpful for our current situation there.

  • Reviewed: 1 April 2015

    7.1
    Rooms were nice and clean.
    • Leisure trip
    • Family with young children

    Price is higher than I would like to pay but it is a nice place and I do recommend it.

    Rooms were nice and clean. Breakfast selection was good.

There are also 12 reviews without text. These impact the overall review score.

Showing 1 - 20

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