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  5. Reviews of Homewood Suites by Hilton Chicago Downtown

Reviews of Homewood Suites by Hilton Chicago Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

40 East Grand Avenue, River North, Chicago, IL 60611, United States of America

#104 of 181 hotels in Chicago

Guests' Choice

Review Score

Based on 2149 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    9.3

  • Facilities

    8.2

  • Staff

    8.8

  • Value for money

    8.0

  • Free WiFi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2024

    7.0
    Great location and staff, needs to be updated.
    • Leisure trip
    • Family with young children
    • King Studio Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Personally, I think bath tubs are gross in hotels. They seemed clean but not for me, a walk-in shower is preferred. The room furniture is a little uncomfortable but I didn't spend much time there. TV streaming options would have been nice for our little one at night and in the morning, cable is outdated. Mainly, just need some updates and replacements but overall it was ok and manageable.

    The location was central to the outings we planned. Checking our luggage before we could check in and after we checked out was extremely helpful. The staff was great! The breakfast was great for a free hotel breakfast! My son loved the pool.

    Stayed in March 2024

  • Reviewed: March 27, 2024

    7.0
    Nice hotel overall with good location.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed and City View
    • Stayed 2 nights

    Our room wasn't ready at 4:00pm so we didn't get to check in until almost 5:00pm. That was a bummer, but the manager on staff told us to take some snacks from the 6th floor for free, which was nice. Also, the water in the pool was VERY cold. We specifically chose a hotel with a pool for our young daughter, but the water was so cold that it was hard to enjoy swimming. I think they could invest in a heater for the pool. The couch in our room was very uncomfortable with every thin cushions, and the sofa bed was pretty bad. Very thin mattress on the sofa bed and you could feel the springs. I wish they offered more rooms with two Queen beds for families with kids.

    Great location. Very friendly staff. The front desk staff texted me during my stay to ask about our room and if we needed anything. When we needed things like extra pillows and towels, they dropped those off quickly. The free breakfast was a nice perk and there were many options. It does get VERY busy during breakfast, but that is to be expected since most hotels in the city don't offer a free breakfast. The pool is quite large for an indoor pool in downtown Chicago. I liked that our room had a little kitchen and a separate sitting area with a couch. The location is close to Michigan Avenue and lots of shopping and restaurants. There's a Starbucks right across the street! They also have a nice indoor gym if you like to work out when you travel.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The heat it was hot then cold .

    Staff was very helpful and friendly.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Suite - Mobility Access/Non-Smoking
    • Stayed 3 nights

    The breakfast was very good and the Wednesday social hour was great! The valet service was expensive, but it worked out so good for us & the service was great. We felt it was worth the money.

    Stayed in March 2024

  • Reviewed: March 23, 2024

    9.0
    Really great stay
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    More detail when cleaning the rooms. There was dust on the baseboards and the TV table in the bedroom. We wiped something off the closet doors that was likely lotion. Just a tad more care when cleaning the rooms would go a long way with customers.

    The rooms were spacious and having the ability to cook our own food in the kitchenette was a plus. The free breakfast was very nice and had lots of options.

    Stayed in March 2024

  • Reviewed: March 20, 2024

    7.0
    Overall Great ... except for the smell
    • Leisure trip
    • Family with young children
    • King Suite - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not sure if our room was directly above the kitchen exhaust system or, the prior guest had cooked so much in the unit that it reeked of food/onion smells. I asked for a plug in air freshener. I was given a bottle of Febreze. Didn't help much. The other option was to have a maintenance staff person dry powder & sweep the carpet. We checked in late at night & were too tired to go that route or request a room change :/

    Great location. Clean. Fair price. Especially since it includes a full breakfast.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Parking was pricey, but the parking attendants (valet parking) were all very nice and super helpful. Some wear and tear in the room. Couldn’t control the heat in the room. Sofa bed was very uncomfortable. We were there for 3 nights and were told that the rooms were cleaned every other day, but ours was not cleaned. This wasn’t a big deal for us, so we did not call the desk to complain, but it would have been nice.

    Amazing breakfast with lots of options. Wednesday night snacks and drinks was a nice perk. Serving staff very friendly and helpful. Location was within walking distance to many main attractions. Excellent view of city buildings from our room window.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    9.0
    Chicago Spring break
    • Leisure trip
    • Family with young children
    • King Corner Suite with Sofa Bed with City View
    • Stayed 8 nights
    • Submitted from a mobile device

    Breakfast very basic and not good

    A super location right in the centre of downtown

    Stayed in March 2024

  • Reviewed: March 18, 2024

    7.0
    perfect spot for a family trip in Chicago
    • Leisure trip
    • Family with young children
    • King Corner Suite with Sofa Bed with City View
    • Stayed 1 night

    breakfast was ok, staff was always very polite and attentive and location was perfect, walking distance from many attractions in Chicago and also close to the metro.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    8.0
    We had a great stay and staff was very helpful.
    • Leisure trip
    • Family with young children
    • King Studio Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Location was great. Close to many stores.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Studio Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was quite cold, uncomfortable for children.

    Early check in. And late check out!

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    Great location for walking!
    • Leisure trip
    • Family with young children
    • King Studio Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room was HOT. We called down to the desk and they told us to turn off the thermostat and crack the windows, which we did. But it was still hot to the point where we all slept in our undies. Breakfast area ( 6th floor) was very warm too.

    Great location, friendly staff. Full fridge, stove and microwave in rooms.

    Stayed in March 2024

  • Reviewed: March 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Studio Suite with Sofa Bed
    • Stayed 1 night

    need hottub

    pool and breakfast

    Stayed in March 2024

  • Reviewed: March 6, 2024

    8.0
    Great apartments in a fantastic location.
    • Leisure trip
    • Group
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The rooms were a little dated.

    The property was in a great location and the staff were friendly and accomodating.

    Stayed in February 2024

  • Reviewed: March 6, 2024

    9.0
    Great for a weekend staycation
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights

    Only one of the two elevators was working for part of the stay, which made for extremely long wait times.

    My two daughters, ages 6 and 4, did a weekend staycation and loved our experience. Homewood Suites was perfect as it allowed us tons a space in our one bedroom suite and the kitchen space was a bonus. My girls loved the pool. We had a great view and everything is walkable and you can easily take public transit. Would recommend for families.

    Stayed in February 2024

  • Reviewed: March 6, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed was terrible and the furniture was really old.

    I loved the location, the breakfast buffet was good and the staff was very friendly.

    Stayed in December 2023

  • Reviewed: March 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Studio Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    If it had a hot tub

    Breakfast was nice the staff was great! Had a awesome view of the city, was beautiful at night!

    Stayed in March 2024

  • Reviewed: March 1, 2024

    8.0
    Good for Price
    • Leisure trip
    • Family with young children
    • King Corner Suite with Sofa Bed with City View
    • Stayed 1 night
    • Submitted from a mobile device

    Room was not ready by 4pm, loud next door guests at 1-2am slamming doors

    Staff, location, service

    Stayed in February 2024

  • Reviewed: March 1, 2024

    8.0
    It all around was such a great stay!!
    • Business trip
    • Couple
    • King Studio Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    The elevators freaked me out, a lot of creaking and jolting.

    It was in the best spot downtown! Very safe and tucked away kind of.

    Stayed in February 2024

  • Reviewed: February 28, 2024

    8.0
    Very Good
    • Business trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 4 nights

    The breakfast buffet is really not good at all. Don't include it in your reservation cause you won't eat it!!!

    Stayed in February 2024

  • Reviewed: February 18, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The long wait for elevators and then they were packed and had to wait longer, valet parking took a long time as well

    Breakfast

    Stayed in February 2024

  • Reviewed: February 17, 2024

    7.0
    Will be coming back.
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Elevator doors kept opening and closing multiple times. Could use fuller pillows would be excellent.

    The lobby was nice, the buffet/food area also. Food was very decent. The valet was very convenient and on point.

    Stayed in February 2024

  • Reviewed: February 13, 2024

    8.0
    A relaxing stay in Chicago in a great location few steps away from the Trump tower and the riverwalk
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed and City View
    • Stayed 3 nights

    We didn't have any base condiments (salt, oil, pepper) in the kitchen of our room.

    I really loved the staff, great people, super friendly and always ready to help you. Nice breakfast. Amazing the cityview from our room.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    9.0
    Great accommodation
    • Leisure trip
    • Family with young children
    • Deluxe King Studio Suite with Sofa Bed with City View
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn't like the pillows on the bed. They were a little to soft for my needs. Felt like I was just laying my head flat on the bed. Another thing I didn't like was the price for parking. $70 a night seemed a little much. Found a parking garage just around the corner for $30 the first night, found another for $25 the second night. Plus there weren't and carts in the downstairs lobby to load our bags to take them to our room on the 16th floor

    I truly appreciated the guest service. From being greeted at the entrance to checking in at the front desk. Very polite and professional. I was getting text messages from the staff making sure we we accommodated, comfortable, and in the best of care. Any problems we had were addressed properly and quickly. From having our shower head changed to getting the wifi connected. Very professional. Breakfast was hot and delicious

    Stayed in February 2024

Showing 1 - 25

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