4200 City Avenue, Philadelphia, PA 19131, United States of America
#51 of 90 hotels in Philadelphia
Guests' ChoiceBased on 199 hotel reviews
8.0Cleanliness
8.3
Comfort
8.5
Location
8.4
Facilities
8.3
Staff
8.7
Value for money
7.7
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 30, 2024
Lisa
United States of AmericaThe breakfast could've been better. Maybe add a waffle maker.
Beautiful room, good value, and a nice amount of space. Also pet friendly.
Stayed in March 2024
Reviewed: February 19, 2024
Dawn
United States of AmericaThe Customer Service rep -Marquisha was EXCELLENT and did the best she could. She was stuck working by herself at the front desk, apparently one of the dryers went down, and the hotel was short staffed. this meant that many guests, including myself were stuck waiting for my room to be ready -almost 2 hours to be exact as my check in was 4pm and didn't get my room until almost 5:30. The first room given to me was still dirty, so I had to come back down to the lobby. Not the stay I was looking forward to and I was very disappointed and we were still expected to check out at 11:00am!
The Customer Service rep -Marquisha was EXCELLENT and did the best she could. She was stuck working by herself at the front desk. Once the room was finally ready, it was very nice.
Stayed in February 2024
Reviewed: December 8, 2023
Jacqui
United KingdomThe corridors were messy, other guests dumping black trash bags/pizza boxes etc near lift which was next to our room. the wallpaper peeling off and the carpets stained. Only one lift worked which was sometimes a problem. We only managed breakfast once as all gone and limited choice, no staff around in dining area, there was a lot of noise at night in adjoining rooms, people arriving to lobby in their nightwear! Guests carrying piles of bacon etc to room from breakfast area leaving empty containers which were not replenished,
The location wasn’t central but had a variety of shops and cafes near, all staff on reception(1at each shift) were friendly and chatty, comfy bed
Stayed in December 2023
Reviewed: December 4, 2023
Ikeisha
United States of AmericaThe staff was very welcoming and everything in the room was clean and nicely decorated
Stayed in December 2023
Reviewed: December 4, 2023
Carlos
United States of AmericaI liked the room it was comfortable and cozy.
Stayed in December 2023
Reviewed: November 20, 2023
Jeanne
United States of AmericaDirty windows. Parking was on the street. There was a big event going on that had the free street parking taken. Self Paid parking is uncovered lot two blocks away. Bad weather would have been a big problem!
Brandon our receptionist was fantastic. Warm, enthusiastic and playful. Room spacious and very comfortable. Location great.
Stayed in November 2023
Reviewed: November 14, 2023
Teresa
United States of AmericaSome maintenance was needed in our room (soap/lotion bottles falling off walls & some were empty, strike plate on door needed repair, etc). Wasn't as clean as I expected it to be, especially bathroom. When making the reservation I requested not to be by the elevator as we are light sleepers. Our room was right next to the elevator but surprisingly & thankfully it was very quiet.
Liked having the small kitchen & desk in the room. The hot breakfast was great everyday & was one of the reasons we chose this hotel. Good location. Thankful for the parking lot but a bit of a walk.
Stayed in November 2023
Reviewed: October 28, 2023
אסתר
Israelfriendly staff , the room was clean and comfortable , the public areas seem in need for a renovation
Stayed in October 2023
Reviewed: October 3, 2023
Mary
United States of AmericaThe windows did not open so we could not air out the leftover food smell from a previous guest. The parking was down the street - a bit of a walk.
The room was spacious, offering all the amenities we wanted. Plenty of room for a family. The TV was good, the bed comfortable and down pillows, as requested.
Stayed in September 2023
Reviewed: September 15, 2023
Andrea
United States of AmericaIt was a nice room with a nice sized kitchen. The cleaning staff unlocked our doors and entered while we were in there which was a little awkward. The staff was very pleasant and breakfast was good! My only complaint is the elevator!!! It’s terrifying and makes a horrible noise!
Stayed in September 2023
Reviewed: August 25, 2023
Henrietts
United States of AmericaThere was two elevators, one wasn't working, but that was find. We were on the 6 floor. I HAVE NO COMPLAINTS N.
The breakfast was fantastic. The fruit was nice and sweet, the kitchen was very clean, everything you needed was there. Very little noise and the front desk welcomed my sister and I. They were excellent.
Stayed in August 2023
Reviewed: July 27, 2023
Mark
United States of AmericaSofa bed not comfortable. Needed to get linens from front desk for sofa bed.
Room was large. Staff was courteous. Breakfast was very good. Parking was very easy.
Stayed in July 2023
Reviewed: July 24, 2023
Joseph
United States of AmericaParking situation. It is Philadelphia though, so I should've expected that.
Great room. Very comfortable. Great staff.
Stayed in July 2023
Reviewed: July 12, 2023
Gambe
United States of AmericaParking was far and the breakfast was not appetizing
Friendly and accommodating
Stayed in July 2023
Reviewed: July 9, 2023
Silvana
United States of AmericaThe fan in the room was wobble and made a loud noise. The AC didn't work well, so that's why we kept the loud fan on. The hallway was hot, I guess no AC there.
Easy to get to. Wasn't extremely expensive. The staff was very friendly and helpful!
Stayed in July 2023
Reviewed: July 5, 2023
Alexandria
United States of AmericaCommon areas needed some deep cleaning, breakfast was not the greatest. Old food left in the fridge of our room.
Clean room, great location, felt safe at the property. The room itself was clean and comfortable. The staff were all very welcoming and friendly and ready to help with any request or question.
Stayed in July 2023
Reviewed: June 21, 2023
Kiera
United States of AmericaParking is down the street.
Staff friendly and helpful. Room clean and spacious. Breakfast and amenities were great.
Stayed in June 2023
Reviewed: June 20, 2023
Shawnay
United States of AmericaI didn't like we had to walk over to the main Hilton for the bar and pool. We had to pay for parking because the side street the hotel is on is small and narrow.
The morning breakfast was lovely. The room was a nice size with all the things we needed. The staff was attentive and nice.
Stayed in June 2023
Reviewed: June 12, 2023
Esequiel
United States of Americaroaches! lots of roaches
very roomy and large rooms. comfy beds.
Stayed in May 2023
Reviewed: June 8, 2023
Dawn
United States of AmericaMost everything was good, except the toilet had issues with flushing.
I've stayed here previously so I already knew I liked the hotel and the location is perfect. Misha at the front desk is awesome too!
Stayed in June 2023
Reviewed: May 7, 2023
2bethankful
United States of AmericaPeople outside smoking Marijuana right out the door, staff said not able to give receipt because used booking.com & parking is horrible & the lot is not close enough to make it handicap friendly.
Room size, cleanliness, could prepare quick meals.
Stayed in May 2023
Reviewed: April 18, 2023
Dotson
United States of AmericaRoom cleaning was only offered once during our stay
Location and kitchen, also the TV options were a plus
Stayed in April 2023
Reviewed: April 10, 2023
Carolyn
United States of AmericaThe pool access was difficult to locate. The pool is shared with the Hilton but if you find yourself on the Hilton property to use a restroom, the Homewood Suites key card does not allow access back into the pool which makes it challenging to figure out how to get back. The pool is very small, especially being a shared pool and there are no restroom accommodations in the pool area which is an unsanitary situation if you know what I mean. There are no restaurants on the property and the dining area in the Hilton was not open, if it was, most likely not very economical especially with a family.
Breakfast was wonderful, the selections were plentiful. The area was clean and the staff was very friendly. Really appreciate the welcoming of pets, that made our stay very relaxing, enjoyable and worry free.
Stayed in April 2023
Reviewed: April 2, 2023
Amanda
United States of AmericaNothing. We loved it.
We stayed here for an overnight to see a concert at Ardmore Music Hall. The room exceeded our exectations. Very Clean, nice view. The best part was the staff. Every person we encountered had a genuine smile and seemed to really enjoy working there.
Stayed in April 2023
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