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  5. Reviews of Homewood Suites by Hilton Philadelphia-City Avenue

Reviews of Homewood Suites by Hilton Philadelphia-City Avenue This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4200 City Avenue, Philadelphia, PA 19131, United States of America

#51 of 90 hotels in Philadelphia

Guests' Choice

Review Score

Based on 199 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.5

  • Location

    8.4

  • Facilities

    8.3

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    7.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 30, 2024

    8.0
    Amazing stay. Staff was great and courteous
    • Leisure trip
    • Group
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast could've been better. Maybe add a waffle maker.

    Beautiful room, good value, and a nice amount of space. Also pet friendly.

    Stayed in March 2024

  • Reviewed: February 19, 2024

    7.0
    Horrible check in but okay stay
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    The Customer Service rep -Marquisha was EXCELLENT and did the best she could. She was stuck working by herself at the front desk, apparently one of the dryers went down, and the hotel was short staffed. this meant that many guests, including myself were stuck waiting for my room to be ready -almost 2 hours to be exact as my check in was 4pm and didn't get my room until almost 5:30. The first room given to me was still dirty, so I had to come back down to the lobby. Not the stay I was looking forward to and I was very disappointed and we were still expected to check out at 11:00am!

    The Customer Service rep -Marquisha was EXCELLENT and did the best she could. She was stuck working by herself at the front desk. Once the room was finally ready, it was very nice.

    Stayed in February 2024

  • Reviewed: December 8, 2023

    7.0
    Expensive for the quality of Hotel, not what we believed it to be!!
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 8 nights
    • Submitted from a mobile device

    The corridors were messy, other guests dumping black trash bags/pizza boxes etc near lift which was next to our room. the wallpaper peeling off and the carpets stained. Only one lift worked which was sometimes a problem. We only managed breakfast once as all gone and limited choice, no staff around in dining area, there was a lot of noise at night in adjoining rooms, people arriving to lobby in their nightwear! Guests carrying piles of bacon etc to room from breakfast area leaving empty containers which were not replenished,

    The location wasn’t central but had a variety of shops and cafes near, all staff on reception(1at each shift) were friendly and chatty, comfy bed

    Stayed in December 2023

  • Reviewed: December 4, 2023

    9.0
    It was a great stay
    • Leisure trip
    • Travelers with friends
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff was very welcoming and everything in the room was clean and nicely decorated

    Stayed in December 2023

  • Reviewed: December 4, 2023

    8.0
    The stay was comfortable, and it is a good place to stay over the weekend.
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I liked the room it was comfortable and cozy.

    Stayed in December 2023

  • Reviewed: November 20, 2023

    8.0
    Fun for a quick stay.
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty windows. Parking was on the street. There was a big event going on that had the free street parking taken. Self Paid parking is uncovered lot two blocks away. Bad weather would have been a big problem!

    Brandon our receptionist was fantastic. Warm, enthusiastic and playful. Room spacious and very comfortable. Location great.

    Stayed in November 2023

  • Reviewed: November 14, 2023

    7.0
    This hotel suited our needs for our 5 day stay & we would stay again.
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Some maintenance was needed in our room (soap/lotion bottles falling off walls & some were empty, strike plate on door needed repair, etc). Wasn't as clean as I expected it to be, especially bathroom. When making the reservation I requested not to be by the elevator as we are light sleepers. Our room was right next to the elevator but surprisingly & thankfully it was very quiet.

    Liked having the small kitchen & desk in the room. The hot breakfast was great everyday & was one of the reasons we chose this hotel. Good location. Thankful for the parking lot but a bit of a walk.

    Stayed in November 2023

  • Reviewed: October 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    friendly staff , the room was clean and comfortable , the public areas seem in need for a renovation

    Stayed in October 2023

  • Reviewed: October 3, 2023

    8.0
    Value for your money in Philadelphia
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 3 nights

    The windows did not open so we could not air out the leftover food smell from a previous guest. The parking was down the street - a bit of a walk.

    The room was spacious, offering all the amenities we wanted. Plenty of room for a family. The TV was good, the bed comfortable and down pillows, as requested.

    Stayed in September 2023

  • Reviewed: September 15, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was a nice room with a nice sized kitchen. The cleaning staff unlocked our doors and entered while we were in there which was a little awkward. The staff was very pleasant and breakfast was good! My only complaint is the elevator!!! It’s terrifying and makes a horrible noise!

    Stayed in September 2023

  • Reviewed: August 25, 2023

    8.0
    Excellent, I will return
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    There was two elevators, one wasn't working, but that was find. We were on the 6 floor. I HAVE NO COMPLAINTS N.

    The breakfast was fantastic. The fruit was nice and sweet, the kitchen was very clean, everything you needed was there. Very little noise and the front desk welcomed my sister and I. They were excellent.

    Stayed in August 2023

  • Reviewed: July 27, 2023

    8.0
    Good value. Excellent location. Parking was easy.
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    Sofa bed not comfortable. Needed to get linens from front desk for sofa bed.

    Room was large. Staff was courteous. Breakfast was very good. Parking was very easy.

    Stayed in July 2023

  • Reviewed: July 24, 2023

    8.0
    Great to be back in the area for a bit
    • Leisure trip
    • Solo traveler
    • King Studio Suite - Non-Smoking
    • Stayed 8 nights
    • Submitted from a mobile device

    Parking situation. It is Philadelphia though, so I should've expected that.

    Great room. Very comfortable. Great staff.

    Stayed in July 2023

  • Reviewed: July 12, 2023

    9.0
    A great stay and comfortable. The staff was amazinggg
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Parking was far and the breakfast was not appetizing

    Friendly and accommodating

    Stayed in July 2023

  • Reviewed: July 9, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The fan in the room was wobble and made a loud noise. The AC didn't work well, so that's why we kept the loud fan on. The hallway was hot, I guess no AC there.

    Easy to get to. Wasn't extremely expensive. The staff was very friendly and helpful!

    Stayed in July 2023

  • Reviewed: July 5, 2023

    7.0
    Decent
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Common areas needed some deep cleaning, breakfast was not the greatest. Old food left in the fridge of our room.

    Clean room, great location, felt safe at the property. The room itself was clean and comfortable. The staff were all very welcoming and friendly and ready to help with any request or question.

    Stayed in July 2023

  • Reviewed: June 21, 2023

    8.0
    Great accommodations! Great staff!
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Parking is down the street.

    Staff friendly and helpful. Room clean and spacious. Breakfast and amenities were great.

    Stayed in June 2023

  • Reviewed: June 20, 2023

    9.0
    It was a quick trip for the roots picnic. I enjoyed my stay, and the staff is very welcoming.
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights

    I didn't like we had to walk over to the main Hilton for the bar and pool. We had to pay for parking because the side street the hotel is on is small and narrow.

    The morning breakfast was lovely. The room was a nice size with all the things we needed. The staff was attentive and nice.

    Stayed in June 2023

  • Reviewed: June 12, 2023

    7.0
    Everything was great except for the roaches.
    • Group
    • Two-Bedroom Accessible Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    roaches! lots of roaches

    very roomy and large rooms. comfy beds.

    Stayed in May 2023

  • Reviewed: June 8, 2023

    8.0
    Nice and comfy place to stay
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights

    Most everything was good, except the toilet had issues with flushing.

    I've stayed here previously so I already knew I liked the hotel and the location is perfect. Misha at the front desk is awesome too!

    Stayed in June 2023

  • Reviewed: May 7, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    People outside smoking Marijuana right out the door, staff said not able to give receipt because used booking.com & parking is horrible & the lot is not close enough to make it handicap friendly.

    Room size, cleanliness, could prepare quick meals.

    Stayed in May 2023

  • Reviewed: April 18, 2023

    8.0
    Overall I had a good stay at Homewood suites
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Room cleaning was only offered once during our stay

    Location and kitchen, also the TV options were a plus

    Stayed in April 2023

  • Reviewed: April 10, 2023

    9.0
    We enjoyed our stay and would consider staying there again.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Accessible Suite
    • Stayed 5 nights

    The pool access was difficult to locate. The pool is shared with the Hilton but if you find yourself on the Hilton property to use a restroom, the Homewood Suites key card does not allow access back into the pool which makes it challenging to figure out how to get back. The pool is very small, especially being a shared pool and there are no restroom accommodations in the pool area which is an unsanitary situation if you know what I mean. There are no restaurants on the property and the dining area in the Hilton was not open, if it was, most likely not very economical especially with a family.

    Breakfast was wonderful, the selections were plentiful. The area was clean and the staff was very friendly. Really appreciate the welcoming of pets, that made our stay very relaxing, enjoyable and worry free.

    Stayed in April 2023

  • Reviewed: April 2, 2023

    9.0
    Perfect place to stay when seeing a concert at Ardmore Music Hall.
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    Nothing. We loved it.

    We stayed here for an overnight to see a concert at Ardmore Music Hall. The room exceeded our exectations. Very Clean, nice view. The best part was the staff. Every person we encountered had a genuine smile and seemed to really enjoy working there.

    Stayed in April 2023

Showing 1 - 25

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