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Reviews of Homewood Suites Columbus - Airport 3 stars

2880 Airport Drive, Columbus, OH 43219, USA

#67 of 104 hotels in Columbus

Guests' Choice

Review score

Based on 43 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.4

  • Location

    8.5

  • Facilities

    8.2

  • Staff

    8.6

  • Value for money

    7.6

  • Free WiFi

    7.5

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Showing 1 - 42

  • Reviewed: 25 April 2018

    6.3
    Hotel was decent enough and the room was clean
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Ads for nearby restaurants were 3 years out of date, check-in isn't until 3pm, staff was somewhat clueless in how to handle a pre-paid booking, toothpaste was not included in the room nor was it available upon request, location of hotel is subpar

    Hotel was decent enough and the room was clean

    Stayed in April 2018

  • Reviewed: 1 April 2018

    3.3
    Worst hotel I have ever stayed at.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No jacuzzi despite it being in the pictures. “Heated” pool was ice cold and staff never fixed it despite telling us they would. Breakfast was awful and not stocked well. Waited 20 minutes for them to make more coffee.

    Nothing. Worst hotel I have ever stayed at. Old. Dirty.

    Stayed in March 2018

  • Reviewed: 26 November 2017

    7.9
    The property would be very nice if they would keep up with the maintenance
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights

    Pool was closed for repairs, carpet in hallway was missing sections and a trip hazard, shower was warm when on fully hot

    Rooms were spacious, beds comfortable, rooms were quiet

    Stayed in November 2017

  • Reviewed: 31 August 2017

    7.5
    Our stay was comfortable and pleasant. I would stay again for sure!
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool water level was low and we were told it was still safe to swim. It was fun for the kids but not the best with a third of the water gone. Our kitchenette had many crumbs on the floor.

    The staff was amazing, consistent service was appreciated from the time we walked into the hotel, getting settled, breakfast the next morning and check out. Everyone was very polite, helpful, accommodating, and welcoming.

    Stayed in August 2017

  • Reviewed: 19 August 2017

    3.8
    I was not pleased with my accommodations.
    • Group
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The night front desk clerk was rude. I arrived to the hotel around 11:00pm, and my room wasn't up to the Hilton standards. I was over charged. Then The hotel charged me an extra hundred dollars and couldn't explain why (this was not for incidentals) on top of that the hotel would not release my funds. I was told that my room would be switched the next day It wasn't the same rude clerk from the night before was back and said that they were sold out, however I was in town for a wedding and I personally know that people from our wedding party were given extra rooms during their stay.

    Breakfast

    Stayed in July 2017

  • Reviewed: 11 June 2017

    10
    The fruit was fresh, pastries were good just needed to be...
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights

    The fruit was fresh, pastries were good just needed to be refilled more often but when I asked the staff was awesome! The bed was so comfortable. The staff was the friendliest of any place I have ever been.

    Stayed in May 2017

  • Reviewed: 9 May 2017

    9.2
    The bed was great.
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights

    Same old, same old each morning for breakfast. Didn't have oatmeal the first morning. I thought that was pretty much a staple. The only option for meat was sausage. The eggs were just strange little pre packaged omelets. Not good!

    The bed was great. The breakfast was mediocre

    Stayed in May 2017

  • Reviewed: 10 April 2017

    9.6
    Great!
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool was not open. It would have been nice to know before hand because my kids were very upset not being able to swim

    The breakfast was great! Loved the location and the hotel in general.

    Stayed in April 2017

  • Reviewed: 28 February 2017

    6.3
    NO POOL TIME GETAWAY FOR US
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    After check in there was no one at the front desk I was in and out about 5-6 times or more.when i checked out the next day there was 2 people at the front desk finally. The reason I booked this hotel is because I felt my family needed a little getaway some poolside family fun. However I was not informed that the pool was not functioning. When i booked through booking.com i specified a pool and kitchenette I'm a local resident so it would have been pointless for me to just go to a hotel to lay in a room all day when I spoke to the front desk clerk after I checked in I asked where the pool was and was informed that it was not open I did ask to be transferred possibly to another Homewood Suites or a sister location and I was informed by the same Representative that they would not be able to do that I did let him know that I was a little upset because the reason for this trip was so that my family and I could enjoy family fun by the pool let the kids swim my fiance's grandpa just died and he just came back in from North Carolina so we were looking to luxuriate I was then told that I could speak with the manager and when I have to speak with the manager I was told the manager was outside called about 3 times after that the manager was always outside I just felt like for $164 I could have found another hotel half that price that had a functioning pool with the kitchenette seeing as I did my research but it had the Homewood Suites has a lot of good reviews so I was basing it off of the good reviews I could have went a little further up to Polaris area paid a little bit less and got the same type of room so it was a bit frustrating I was also informed that I could not be refund it so basically we stayed in the hotel room the Wi-Fi was barely working and we went out to the movies went to dinner went back to the room slept all the same things we could have did 5 minutes away at our home so that's why I was little upset now as far as the room it was very clean but...

    I loved the fact that the hotel was clean. When i first checked in there was a guy at the front desk that was wonderful and extremely nice.

    Stayed in February 2017

  • Reviewed: 21 February 2017

    4.2
    Check and verify before purchasing.. Yu may not be getting what yu paid for... 😤
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No jacuzzi suite,no pool, and morning breakfast was not good..

    Well first of all the only reason we stayed at this hotel was the jacuzzi suite.. Paid extra for the suite.. We get there oh we removed the Jacuzzis a while ago.. Nothing on the hotel site.. Booking.com said nothing about it.. So my husband and i continued to go to our show and thinking well we can just relax in the hotel pool when we get back. Well guess what..? No pool either... Haha we paid extra money to sleep in a big bed.. Was not a happy Valentine's day weekend... We liked nothing about this hotel..

    Stayed in February 2017

  • Reviewed: 3 January 2017

    5.4
    The pool was under major renovation.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night

    The pool was under major renovation. This should be listed on the website, especially since it is a long term thing. My children were very disappointed (as was I) and pool and breakfast are my main qualifications when choosing a hotel. Walls very thin, heard everything all around and above me. I encountered both super friendly staff and not so friendly staff...

    Stayed in January 2017

  • Reviewed: 1 October 2018

    8.3
    Birthday celebration & party bus
    • Leisure trip
    • Group
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No ink pens & notepad when checked out we asked the hostess they don’t have anymore

    It was great

    Stayed in September 2018

  • Reviewed: 5 August 2018

    7.9
    The food, rooms and service at this location was great.
    • Business trip
    • Group
    • One-Bedroom Queen Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The food, rooms and service at this location was great. We'll definitely be back next year!

    Stayed in July 2018

  • Reviewed: 25 June 2018

    10
    The definition of great hotel
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Everything

    Stayed in May 2018

  • Reviewed: 2 May 2018

    10
    It was a great stay
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    That the breakfast was too early

    Just the atmosphere

    Stayed in April 2018

  • Reviewed: 26 April 2018

    9.6
    Incredible staff
    • Business trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Great place to stay, wonderful staff

    Stayed in April 2018

  • Reviewed: 16 April 2018

    6.3
    The pool was cold and they’re was.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not able to check in earlier as promised when called and emailed

    The pool was cold and they’re was. I hot tub as it was listed.

    Stayed in April 2018

  • Reviewed: 19 February 2018

    7.5
    Room smelled like smoke
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room smelled like smoke

    Stayed in February 2018

  • Reviewed: 30 November 2017

    9.6
    Lovely
    • Leisure trip
    • Group
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff were really nice

    Stayed in November 2017

  • Reviewed: 2 November 2017

    9.6
    The room and pool
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room and pool

    Stayed in October 2017

  • Reviewed: 24 October 2017

    9.2
    The pull out covers and sheets were raggy and wet
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night

    The pull out covers and sheets were raggy and wet

    Stayed in October 2017

  • Reviewed: 9 October 2017

    10
    We loved the staff!
    • Business trip
    • Group
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights

    Rodney was amazing. He was so helpful and kind! The rooms were spacious and clean. The beds were comfortable and we enjoyed the outside seating!

    Stayed in October 2017

  • Reviewed: 26 September 2017

    10
    Very clean and friendly
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Very clean and friendly

    Stayed in September 2017

  • Reviewed: 1 August 2017

    8.8
    Comfortable bed and clean bathroom Great temperature...
    • Leisure trip
    • Solo traveller
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights

    Could have used 4 chairs in the kitchen (or at least 3)

    Comfortable bed and clean bathroom Great temperature consistency in room!

    Stayed in July 2017

  • Reviewed: 4 May 2017

    10
    Loved the layout of the room.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Location.

    Loved the layout of the room.

    Stayed in May 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 21 March 2016

    5.8
    The host was very helpful and respectful and the beds were...
    • Leisure trip
    • Couple

    The main purpose for my fiance and our stay was for the hot tub, the hot tub didn't work and was very dirty, also the swimming pool.

    The host was very helpful and respectful and the beds were very comfortable I love the design of the room

  • Reviewed: 13 March 2016

    7.9
    I love the bed and the fact that the room had dishes stove
    • Solo traveller

    Staff was 50/50 some was equally nice other treated different customers rudely as if they didn't belong but give off any negative vibes or looks to be treated any different more than one time ivery seen this

    I love the bed and the fact that the room had dishes stove

  • Reviewed: 18 November 2015

    9.2
    The rooms are very spacious, clean and the complimentary...
    • Leisure trip
    • Couple

    I did have one issue with a staff member over billing issue. He lacked patience to work the problem out, ultimately telling me it's not his problem, to deal with booking.com.

    The rooms are very spacious, clean and the complimentary meals are great.

  • Reviewed: 16 November 2015

    10
    The facility was modern, beautiful and clean.
    • Leisure trip
    • Family with older children

    The breakfast was a bit lacking (rubbery sausages) and below expectations for quality. The basketball net was torn and prohibited the basketball from passing through it.

    The facility was modern, beautiful and clean. Wonderful indoor swimming pool and warm for kids to enjoy! They even have a basketball court.

  • Reviewed: 19 October 2015

    10
    I loved the staff, so friendly and helped me so very well...
    • Leisure trip
    • Couple

    They did not mention anything about the pool/hot tub being remodeled so it was down the weekend I stayed. They were so great that they sent us to the nearest hotel to swim so I was 100% satisfied.

    I loved the staff, so friendly and helped me so very well after a minor complication. I had been double booked and the wonderful lady at the front desk upgraded my fiancé and I to a king master suit and it was absolutely fabulous.

  • Reviewed: 28 April 2015

    8.8
    Our son got sick in the middle of the night, thus soiling...
    • Leisure trip
    • Family with young children

    Our son got sick in the middle of the night, thus soiling the bed linens terribly. The staff was extremely helpful getting us new linens, even bringing him some bottled water. They also retrieved his stuffed animal for us that had gotten wrapped up in the linens and taken to the laundry. Very nice!

  • Reviewed: 28 April 2015

    10
    I appreciated the staff and how friendly and helpful they...
    • Leisure trip
    • Family with older children

    Shutting down the pool to all guests because of a few guests breaking the rules. No need for all guests to be punished.

    I appreciated the staff and how friendly and helpful they were.

  • Reviewed: 21 April 2015

    7.5
    Safe location and close to airport and tOSU campus
    • Family with older children

    Professionalism of front desk and cafe staff. Not the most friendly people. Not bad, but could be better

    Safe location and close to airport and tOSU campus

  • Reviewed: 11 May 2016

    9.2
    Hotel was full not enough worker for the breakfast.
    • Couple

    Hotel was full not enough worker for the breakfast.

  • Reviewed: 6 April 2016

    7.5
    clean.
    • Leisure trip
    • Family with older children

    front desk service especially 3`11 shift. slow sometimes no one around for 10 minutes i rang bell and waited

    clean. pillows great. big rooms

  • Reviewed: 3 April 2016

    3.3
    location
    • Leisure trip
    • Family with young children

    Attitude of workers and everything in the room was made cheap and poor quality.

    location

  • Reviewed: 22 March 2016

    9.6
    Breakfast kitchen, bed, service.
    • Leisure trip
    • Couple

    Hot tub

    Breakfast kitchen, bed, service.

  • Reviewed: 15 January 2016

    6.7
    Cold room
    • Solo traveller

    Cold room

  • Reviewed: 11 November 2015

    9.6
    awesome breakfast
    • Family with older children

    ran out of coffee

    awesome breakfast

  • Reviewed: 25 August 2015

    10
    Close to everything
    • Leisure trip
    • Group

    Close to everything

  • Reviewed: 28 April 2015

    9.2
    Paid a fair price.
    • Couple

    Paid a fair price. Breakfast was great - would have been nice if it went till 10 but we just woke up early. Front desk help at night was fantastic.

  • Reviewed: 24 March 2015

    9.6
    Rooms were spacious and very clean.
    • Leisure trip
    • Family with young children

    Free wifi wasn't great and I didn't want to pay for the premium.

    Rooms were spacious and very clean.

There are also 16 reviews without text. These impact the overall review score.

Showing 1 - 42

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