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Reviews of Homewood Suites Grand Rapids 3 stars

3920 Stahl Drive SE, Grand Rapids, MI 49546, United States

#38 of 61 hotels in Grand Rapids

Guests' Choice

Review score

Based on 90 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    8.1

  • Location

    8.4

  • Facilities

    7.4

  • Staff

    8.3

  • Value for money

    7.4

  • Free WiFi

    6.2

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Showing 1 – 25

  • Reviewed: 20 April 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pool was still down from our last stay about a month ago.

    Comfortable and relaxing

    Stayed in April 2024

  • Reviewed: 31 May 2023

    7.0
    overall average, morning/afternoon crew were nice and helpful.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    overnight lady seemed to be busy replying to facebook messages instead of helping guests

    Price and Location

    Stayed in May 2023

  • Reviewed: 24 April 2023

    8.0
    My stay was enjoyable.
    • Leisure trip
    • Group
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool wasn't open. The taste of the breakfast.

    The breakfast could've been better. The staff was pleasant. The property was clean as well as the room.

    Stayed in April 2023

  • Reviewed: 30 December 2022

    7.0
    This hotel felt like our home away from home over the holidays, from the staff to the room, it was a perfect accommodati
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    the pool was closed and we didn’t know, not a huge deal

    the staff was exceptionally kind, the room was spacious and clean

    Stayed in December 2022

  • Reviewed: 27 November 2022

    6.0
    Excellent experience
    • Leisure trip
    • Family with young children
    • Two-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast buffet was cold, missing variety and not staffed. Have stayed at other properties and buffets were much better

    room and booking was excellent

    Stayed in November 2022

  • Reviewed: 8 November 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We were billed twice for our room. Once by the website and once by the hotel. Not sure what to do about that.

    We liked the location close to the airport, shopping and restaurants.

    Stayed in November 2022

  • Reviewed: 10 October 2022

    7.0
    Closed Pool and Lame Breakfast
    • Leisure trip
    • Family with young children
    • Premium One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pool and hot tub is closed, never re-opening. Room furniture needs updates and walls are thin. Breakfast was below subpar.

    Nice sized rooms and full kitchen. Ability to open windows and get fresh air. Right next to restaurants and shopping. Easy check out.

    Stayed in October 2022

  • Reviewed: 3 October 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room smelled like smoke and most of the dresser drawers wouldn't open or were hard to open and close

    Everyone was friendly, went out of their way to make sure we had a good stay.

    Stayed in October 2022

  • Reviewed: 24 September 2022

    7.0
    Good breakfast, good location.
    • Business trip
    • Solo traveller
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    This location could use some updates. Things are starting to get a little tattered, but still a good place.

    The location was good.

    Stayed in August 2022

  • Reviewed: 29 August 2022

    8.0
    Overall great experience.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    not offering daily room cleaning service

    comfort of rooms. good breakfast provided

    Stayed in August 2022

  • Reviewed: 12 August 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    room was too far away and the exit door near us was not working

    room was excellent

    Stayed in August 2022

  • Reviewed: 1 May 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night

    Breakfast was good.

    Stayed in April 2022

  • Reviewed: 31 March 2022

    7.0
    Good hotel with plenty of room for families, but verify amenities are open before booking.
    • Leisure trip
    • Family with young children
    • Two-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pool was closed for renovations which was sad because that’s one of the reasons we chose hotel. They did allow us to use hotel next doors pool but their hot tub was unavailable, and it wasn’t fun walking outside in freezing cold weather to go swimming. Room could have been cleaned better especially the kitchen area. Toaster had crumbs all over and stove had some weird substance in warmer drawer. Bedding was not available in room for the pull out sofa bed so we had to ask for it ( was delivered promptly)

    Room was very good size, hotel was easy to get to with ample parking. Close to everything we wanted to get to. Decor was nice and calming and breakfast selection was decent. Also enjoyed having 24/7 coffee available.

    Stayed in March 2022

  • Reviewed: 30 March 2022

    6.0
    acceptable, only one night stay, would be decent for a longer stay.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    pool under construction gave us option to use sister hotel pool and that one was only 3 1/2-4 ft deep and hot tub was not working. hopefully once they finish their pool reconstruction it will be better. elevator is very small. $25 fee per night is placed on a hold on ur ccrd. even with prepayment so need to be prepared for that to occur when check in and it is released 3-5 days later.

    easy to get to and close to restaurants cost was ok for the amount of room and what room consisted of.

    Stayed in March 2022

  • Reviewed: 26 February 2022

    6.0
    I would stay again if the pool was available.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool wasn't open for some reason and we weren't warned at check in. A fire in the hotel broke out around 6am on the floor below us and we didn't get the sleep we wanted.

    The breakfast was good. The room was nice for the price.

    Stayed in February 2022

  • Reviewed: 28 December 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    That they poop was closed and breakfast was very lacking and beyond simple could have been better I have had way better from them in the past..

    There was an issues with my booking and tg charge I had to pay twice for the room because of third party issues with the sevice

    Stayed in December 2021

  • Reviewed: 14 October 2021

    8.0
    Good short term stay while traveling. Great comfort at a good value.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night

    Everything was good at the end the breakfast was not the best but because we arrived a little bit late

    Stayed in October 2021

  • Reviewed: 2 October 2021

    8.0
    I would return again
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The eggs

    Pretty good compared to others

    Stayed in September 2021

  • Reviewed: 7 August 2021

    6.0
    The pool is under construction as well as the workout room.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hairs in the bathroom.

    Helpful, friendly staff. Spacious rooms.

    Stayed in August 2021

  • Reviewed: 24 May 2021

    7.0
    Good overall, but with no pool and limited breakfast room should be 99.00 for the night not 119.00
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No pool, but the bed was very nice in my room

    Breakfast was very poor, no meat, no waffles, oranges no thanks and no breakfast cereal. The prepacked bagels are very small, and I would have liked cooked eggs, but you did have prepackaged boil eggs.

    Stayed in May 2021

  • Reviewed: 26 April 2021

    8.0
    Overall, good.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights

    First night, no heat in one of our rooms. When I initially entered my room, someone had turned the heat to 80 degrees. Wanted coffee Sunday morning with regular cream/half and half, but there was only flavored creamer.

    Quiet and clean.

    Stayed in April 2021

  • Reviewed: 25 December 2023

    1.0
    Very poor
    • Family with young children
    • Two-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room was dirty cracks in the shower fireplace didn't work and breakfast was nasty

    The staff

    Stayed in December 2023

  • Reviewed: 25 July 2023

    4.0
    Disappointed I paid for something very different then I received.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I reserved and paid for a king size suite with a pull out couch. I was going to be traveling after work Friday night and knew it would be a late arrival. I called and let them know it would be a late arrival but that we were still coming I was told by the man on the other end of the phone he would make a note on my account. When we received I was told my reservation had been canceled because of the late arrival time and the system ran the audit already. I then had to wait a decent amount of time as I was told it was a new system and they weren't completely familiar with it yet. They found me a room much to my surprise it was a handicap room on the first floor directly account from elevators and fitness room right on the corner. When we entered the room I very quickly noticed it wasent a king bed at all. I did mention this to staff and told them I paid for a king bed and xhoose this location becasuse it had a pool (which was never open or available to guests then entire 3 days we were there). I was told they would speak with a manager and let them know the events that had taken place both prior to my arrival as well as after and get a price adjustment on my room. It's been weeks and I still have not heard from anyone at the hotel nor have I receive any kind of compensation.

    Stayed in June 2023

  • Reviewed: 1 April 2023

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool was closed. They sent us over to the Fairfield inn and suites by Marriott across the parking lot. The pool over there was nasty. The hot hot was closed. My eyes were burn just coming in the pool room yuck. I told the guy at the front desk at the Fairfield and he said you see no one is swimming in there. When I first got to the hotel I got told I didn't have a room I needed to contact booking to cancel my room. Then she found me a room nice king suite with the king bed and a full sized pull out couch and the kitchenette 💯. Nice! Got to the room and no clean linen on the bed. Pull out couch bed has no linens... No clean towels at all. My trash can under the sink has trash in it. It was food in my refrigerator 🤣. Oh yeah and half way through the night I get up to get water and the kitchen floor is wet because the refrigerator leaks water!

    The staff was nice at the front desk.

    Stayed in March 2023

Showing 1 – 25

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