3920 Stahl Drive SE, Grand Rapids, MI 49546, United States
#38 of 61 hotels in Grand Rapids
Guests' ChoiceBased on 90 hotel reviews
7.3Cleanliness
7.8
Comfort
8.1
Location
8.4
Facilities
7.4
Staff
8.3
Value for money
7.4
Free WiFi
6.2
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End of dialog contentReviewed: 20 April 2024
Todd
United StatesPool was still down from our last stay about a month ago.
Comfortable and relaxing
Stayed in April 2024
Reviewed: 31 May 2023
James
United Statesovernight lady seemed to be busy replying to facebook messages instead of helping guests
Price and Location
Stayed in May 2023
Reviewed: 24 April 2023
Tonya
United StatesThe pool wasn't open. The taste of the breakfast.
The breakfast could've been better. The staff was pleasant. The property was clean as well as the room.
Stayed in April 2023
Reviewed: 30 December 2022
Rachel
United Statesthe pool was closed and we didn’t know, not a huge deal
the staff was exceptionally kind, the room was spacious and clean
Stayed in December 2022
Reviewed: 27 November 2022
George
United StatesBreakfast buffet was cold, missing variety and not staffed. Have stayed at other properties and buffets were much better
room and booking was excellent
Stayed in November 2022
Reviewed: 8 November 2022
Jesse
United StatesWe were billed twice for our room. Once by the website and once by the hotel. Not sure what to do about that.
We liked the location close to the airport, shopping and restaurants.
Stayed in November 2022
Reviewed: 10 October 2022
Erica
United StatesPool and hot tub is closed, never re-opening. Room furniture needs updates and walls are thin. Breakfast was below subpar.
Nice sized rooms and full kitchen. Ability to open windows and get fresh air. Right next to restaurants and shopping. Easy check out.
Stayed in October 2022
Reviewed: 3 October 2022
Yoder
United StatesThe room smelled like smoke and most of the dresser drawers wouldn't open or were hard to open and close
Everyone was friendly, went out of their way to make sure we had a good stay.
Stayed in October 2022
Reviewed: 24 September 2022
Stacy
United StatesThis location could use some updates. Things are starting to get a little tattered, but still a good place.
The location was good.
Stayed in August 2022
Reviewed: 29 August 2022
Karli
United Statesnot offering daily room cleaning service
comfort of rooms. good breakfast provided
Stayed in August 2022
Reviewed: 12 August 2022
Deb
United Statesroom was too far away and the exit door near us was not working
room was excellent
Stayed in August 2022
Reviewed: 1 May 2022
Donna
United StatesBreakfast was good.
Stayed in April 2022
Reviewed: 31 March 2022
Kathy
United StatesPool was closed for renovations which was sad because that’s one of the reasons we chose hotel. They did allow us to use hotel next doors pool but their hot tub was unavailable, and it wasn’t fun walking outside in freezing cold weather to go swimming. Room could have been cleaned better especially the kitchen area. Toaster had crumbs all over and stove had some weird substance in warmer drawer. Bedding was not available in room for the pull out sofa bed so we had to ask for it ( was delivered promptly)
Room was very good size, hotel was easy to get to with ample parking. Close to everything we wanted to get to. Decor was nice and calming and breakfast selection was decent. Also enjoyed having 24/7 coffee available.
Stayed in March 2022
Reviewed: 30 March 2022
Jill
United Statespool under construction gave us option to use sister hotel pool and that one was only 3 1/2-4 ft deep and hot tub was not working. hopefully once they finish their pool reconstruction it will be better. elevator is very small. $25 fee per night is placed on a hold on ur ccrd. even with prepayment so need to be prepared for that to occur when check in and it is released 3-5 days later.
easy to get to and close to restaurants cost was ok for the amount of room and what room consisted of.
Stayed in March 2022
Reviewed: 26 February 2022
Tacoronte
United StatesThe pool wasn't open for some reason and we weren't warned at check in. A fire in the hotel broke out around 6am on the floor below us and we didn't get the sleep we wanted.
The breakfast was good. The room was nice for the price.
Stayed in February 2022
Reviewed: 28 December 2021
Rachel
United StatesThat they poop was closed and breakfast was very lacking and beyond simple could have been better I have had way better from them in the past..
There was an issues with my booking and tg charge I had to pay twice for the room because of third party issues with the sevice
Stayed in December 2021
Reviewed: 14 October 2021
Leonardo
United StatesEverything was good at the end the breakfast was not the best but because we arrived a little bit late
Stayed in October 2021
Reviewed: 2 October 2021
Anita
United StatesThe eggs
Pretty good compared to others
Stayed in September 2021
Reviewed: 7 August 2021
Rachel
United StatesHairs in the bathroom.
Helpful, friendly staff. Spacious rooms.
Stayed in August 2021
Reviewed: 24 May 2021
Fred
United StatesNo pool, but the bed was very nice in my room
Breakfast was very poor, no meat, no waffles, oranges no thanks and no breakfast cereal. The prepacked bagels are very small, and I would have liked cooked eggs, but you did have prepackaged boil eggs.
Stayed in May 2021
Reviewed: 26 April 2021
Darlene
United StatesFirst night, no heat in one of our rooms. When I initially entered my room, someone had turned the heat to 80 degrees. Wanted coffee Sunday morning with regular cream/half and half, but there was only flavored creamer.
Quiet and clean.
Stayed in April 2021
Reviewed: 25 December 2023
Yvette
United StatesRoom was dirty cracks in the shower fireplace didn't work and breakfast was nasty
The staff
Stayed in December 2023
Reviewed: 25 July 2023
Tasha
United StatesI reserved and paid for a king size suite with a pull out couch. I was going to be traveling after work Friday night and knew it would be a late arrival. I called and let them know it would be a late arrival but that we were still coming I was told by the man on the other end of the phone he would make a note on my account. When we received I was told my reservation had been canceled because of the late arrival time and the system ran the audit already. I then had to wait a decent amount of time as I was told it was a new system and they weren't completely familiar with it yet. They found me a room much to my surprise it was a handicap room on the first floor directly account from elevators and fitness room right on the corner. When we entered the room I very quickly noticed it wasent a king bed at all. I did mention this to staff and told them I paid for a king bed and xhoose this location becasuse it had a pool (which was never open or available to guests then entire 3 days we were there). I was told they would speak with a manager and let them know the events that had taken place both prior to my arrival as well as after and get a price adjustment on my room. It's been weeks and I still have not heard from anyone at the hotel nor have I receive any kind of compensation.
Stayed in June 2023
Reviewed: 1 April 2023
Cabernae
United StatesThe pool was closed. They sent us over to the Fairfield inn and suites by Marriott across the parking lot. The pool over there was nasty. The hot hot was closed. My eyes were burn just coming in the pool room yuck. I told the guy at the front desk at the Fairfield and he said you see no one is swimming in there. When I first got to the hotel I got told I didn't have a room I needed to contact booking to cancel my room. Then she found me a room nice king suite with the king bed and a full sized pull out couch and the kitchenette 💯. Nice! Got to the room and no clean linen on the bed. Pull out couch bed has no linens... No clean towels at all. My trash can under the sink has trash in it. It was food in my refrigerator 🤣. Oh yeah and half way through the night I get up to get water and the kitchen floor is wet because the refrigerator leaks water!
The staff was nice at the front desk.
Stayed in March 2023
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