7312 North Polo Drive, Kansas City, MO 64153, United States
#32 of 114 hotels in Kansas City
Guests' ChoiceBased on 243 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
8.7
Facilities
8.5
Staff
8.6
Value for money
8.4
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End of dialog contentReviewed: 17 March 2024
Denise
United StatesThe fan in the bathroom where the shower/toilet was located was extremely loud. Sounded like it needed to be replaced. Didn’t turn on the light in that room while using it because of the noise. Used the light from the vanity area for light instead
Location was convenient. Breakfast was good. Liked layout of room with doors to separate the bedroom.
Stayed in March 2024
Reviewed: 18 January 2024
Thara
United StatesOur flight was early in the morning, and it was freezing outside. It would have been nice to get coffee from the lobby on the way out. Not a deal breaker though.
The breakfast was good. The staff was friendly. Rooms are cleaned every other day unless requested otherwise. The location was great, near stores and restaurants.
Stayed in January 2024
Reviewed: 27 December 2023
Claire
United StatesWhen I first walked in I found a smashed beer can on the floor near the window and my daughter found a bud lite bottle top in the hide a bed. It really made me wonder how clean rest of the room was.
The size of the suite, beds were super comfy, 2 TVs and full kitchen with pots, pans, dishes, silverware and even dish soap and paper towels. Also the breakfast was nice and hot; with great variety of items.
Stayed in December 2023
Reviewed: 29 November 2023
Tricia
United StatesOur bathroom was not clean upon arrival. Dirty towels were hanging on the shower curtain rod. There were no toiletries when we arrived, the shower was not wiped down. When reported the next morning, they said they would clean it that day. They did not. They cleaned it the following day on their normal schedule. They listed that they would clean the rooms every other day, but the every other day did not hold true when we were checking out the following day. So we only had one room cleaning in five days when the room wasn’t initially cleaned, it seemed like, the first time.
I liked the front desk staff. Very friendly. The room with the fireplace was perfect for the cold days and nights. We also enjoyed the breakfast.
Stayed in November 2023
Reviewed: 20 November 2023
Stephanie
United StatesThe bathroom door didn't close, it needed some shaved off the bottom because it scraped the floor. Also, the bottom drawer in the kitchen wouldn't open. It must've been stuck on a pot lid or something.
The suite was spacious and well equipped. It was nicely updated and decorated. It was in an easy to find location and was pretty quiet, which I enjoyed. The water pressure in the shower was quite nice.
Stayed in November 2023
Reviewed: 21 October 2023
Adrianne
United StatesThe plumbing was not so good, but they solved the issue immediately.
Location, clean room, breakfast, and the staff was WONDERFUL!
Stayed in October 2023
Reviewed: 9 October 2023
Rhonda
United StatesOne of the sheets on the bed was actually a dirty.Also ,I had called the hotel before hand to clarify something about my reservation and the lady on the phone sounded a bit condescending, additionally , I think I was supposed to get some perk as a Hilton Honors members, and I was not offered, good customer service seems to be selective in my opinion, but I am glad that did not impede my trip.
The hotel is overall comfortable, and the room was clean, besides one little mishap. We had a fireplace room, and it made such a difference in keeping us warm.
Stayed in October 2023
Reviewed: 29 September 2023
Shanell
United StatesThere was an issue with the water while we were there. It was coming out brown in the shower/bath, we weren’t sure if it was a long term issue or something specific to our stay.
It was a great room, everything was very clean and comfortable.
Stayed in September 2023
Reviewed: 22 September 2023
Joy
United KingdomWe liked everything but It would have been nice to have an electric kettle in the room to boil water as from England we love to drink tea
Very clean modern and comfortable
Stayed in September 2023
Reviewed: 14 September 2023
Stephanie
United StatesSink in kitchenette leaked on floor. Stains on walls and ceilings. The doors for the bedroom stuck.
It was relatively inexpensive, had okay free breakfast.
Stayed in August 2023
Reviewed: 21 August 2023
Loren
United StatesRooms were perfect. Patio by the pool was exceptional.
Stayed in August 2023
Reviewed: 13 August 2023
Lizaveta
United StatesA spacious room, comfortable beds, complimentary breakfast.
Stayed in August 2023
Reviewed: 31 July 2023
Lavonda
United Statesmy pull out coach was nasty
Stayed in July 2023
Reviewed: 30 July 2023
Megan
United StatesThe breastfast wasn't being restocked.
Nice room
Stayed in July 2023
Reviewed: 13 July 2023
Christina
United StatesThe faucet wasn't very secure in our bathroom and it seemed like the water didn't run during the night. My dog woke me up at 3am to use the restroom our first night and my husband used the restroom at 4am our second night and the water wasn't on during either instance. Can't be positive though.
The breakfast was good; I wish there were information about the hours in the room somewhere, maybe a flyer or binder perhaps as my family almost missed the breakfast (the hours are different weekends and weekdays). I loved that the hotel was pet friendly and the location is convenient as well.
Stayed in July 2023
Reviewed: 3 July 2023
Abel
United StatesClean , room is comfortable and perfect for couples
Stayed in July 2023
Reviewed: 4 April 2023
Davis
United StatesThe price was higher than what was advertised on Booking.com. When I selected the room it it was one cost, when I booked the room it ended up being higher. This is a bit disappointing. Additionally at time of checkin the staff told me I could have gotten cheaper had I contacted them directly.
I loved the hotel, enjoyed the size of rooms and full size refrigerator.
Stayed in April 2023
Reviewed: 19 January 2023
Christine
United StatesThe staff had a bit of an attitude, like it was a problem when I asked for clean sheets cause the were hairs on the bed I was going to sleep in.
I liked the location and very close to the airport. I didn't eat the breakfast but I heard it was good
Stayed in January 2023
Reviewed: 16 October 2022
Barb
United StatesRoom had an odor that wasn't pleasant
Staff was very friendly!
Stayed in October 2022
Reviewed: 1 October 2022
George
United StatesSheets did not fit bed. Bottom sheet way too small. Bed ended up a mess.
Lots of room and nice kitchen.
Stayed in September 2022
Reviewed: 6 September 2022
Teresa
United StatesBathroom could have been a little cleaner.
Breakfast was great every morning of our stay. I loved the location of the hotel, it was convenient to get to restaurants, shopping,and venues.
Stayed in September 2022
Reviewed: 22 August 2022
Belinda
United StatesWe had a problem getting the commode to flush.
The suite was very nice. The breakfast was great.
Stayed in June 2022
Reviewed: 10 August 2022
Michelle
United Stateswhen I got there a family along with myself had to stand in the lobby for 15 minutes waiting for someone to check us in. the gentleman tried to call the number posted at the desk and no one answered.
location is great when catching an early morning flight
Stayed in August 2022
Reviewed: 8 August 2022
Crystal
United Statesbreakfast
clean
Stayed in August 2022
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