7312 North Polo Drive, Kansas City, MO 64153, United States of America
#31 of 112 hotels in Kansas City
Guests' ChoiceBased on 243 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
8.7
Facilities
8.5
Staff
8.6
Value for money
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 17, 2024
Denise
United States of AmericaThe fan in the bathroom where the shower/toilet was located was extremely loud. Sounded like it needed to be replaced. Didn’t turn on the light in that room while using it because of the noise. Used the light from the vanity area for light instead
Location was convenient. Breakfast was good. Liked layout of room with doors to separate the bedroom.
Stayed in March 2024
Reviewed: January 18, 2024
Thara
United States of AmericaOur flight was early in the morning, and it was freezing outside. It would have been nice to get coffee from the lobby on the way out. Not a deal breaker though.
The breakfast was good. The staff was friendly. Rooms are cleaned every other day unless requested otherwise. The location was great, near stores and restaurants.
Stayed in January 2024
Reviewed: December 27, 2023
Claire
United States of AmericaWhen I first walked in I found a smashed beer can on the floor near the window and my daughter found a bud lite bottle top in the hide a bed. It really made me wonder how clean rest of the room was.
The size of the suite, beds were super comfy, 2 TVs and full kitchen with pots, pans, dishes, silverware and even dish soap and paper towels. Also the breakfast was nice and hot; with great variety of items.
Stayed in December 2023
Reviewed: November 29, 2023
Tricia
United States of AmericaOur bathroom was not clean upon arrival. Dirty towels were hanging on the shower curtain rod. There were no toiletries when we arrived, the shower was not wiped down. When reported the next morning, they said they would clean it that day. They did not. They cleaned it the following day on their normal schedule. They listed that they would clean the rooms every other day, but the every other day did not hold true when we were checking out the following day. So we only had one room cleaning in five days when the room wasn’t initially cleaned, it seemed like, the first time.
I liked the front desk staff. Very friendly. The room with the fireplace was perfect for the cold days and nights. We also enjoyed the breakfast.
Stayed in November 2023
Reviewed: November 20, 2023
Stephanie
United States of AmericaThe bathroom door didn't close, it needed some shaved off the bottom because it scraped the floor. Also, the bottom drawer in the kitchen wouldn't open. It must've been stuck on a pot lid or something.
The suite was spacious and well equipped. It was nicely updated and decorated. It was in an easy to find location and was pretty quiet, which I enjoyed. The water pressure in the shower was quite nice.
Stayed in November 2023
Reviewed: October 21, 2023
Adrianne
United States of AmericaThe plumbing was not so good, but they solved the issue immediately.
Location, clean room, breakfast, and the staff was WONDERFUL!
Stayed in October 2023
Reviewed: October 9, 2023
Rhonda
United States of AmericaOne of the sheets on the bed was actually a dirty.Also ,I had called the hotel before hand to clarify something about my reservation and the lady on the phone sounded a bit condescending, additionally , I think I was supposed to get some perk as a Hilton Honors members, and I was not offered, good customer service seems to be selective in my opinion, but I am glad that did not impede my trip.
The hotel is overall comfortable, and the room was clean, besides one little mishap. We had a fireplace room, and it made such a difference in keeping us warm.
Stayed in October 2023
Reviewed: September 29, 2023
Shanell
United States of AmericaThere was an issue with the water while we were there. It was coming out brown in the shower/bath, we weren’t sure if it was a long term issue or something specific to our stay.
It was a great room, everything was very clean and comfortable.
Stayed in September 2023
Reviewed: September 22, 2023
Joy
United KingdomWe liked everything but It would have been nice to have an electric kettle in the room to boil water as from England we love to drink tea
Very clean modern and comfortable
Stayed in September 2023
Reviewed: September 14, 2023
Stephanie
United States of AmericaSink in kitchenette leaked on floor. Stains on walls and ceilings. The doors for the bedroom stuck.
It was relatively inexpensive, had okay free breakfast.
Stayed in August 2023
Reviewed: August 21, 2023
Loren
United States of AmericaRooms were perfect. Patio by the pool was exceptional.
Stayed in August 2023
Reviewed: August 13, 2023
Lizaveta
United States of AmericaA spacious room, comfortable beds, complimentary breakfast.
Stayed in August 2023
Reviewed: July 31, 2023
Lavonda
United States of Americamy pull out coach was nasty
Stayed in July 2023
Reviewed: July 30, 2023
Megan
United States of AmericaThe breastfast wasn't being restocked.
Nice room
Stayed in July 2023
Reviewed: July 13, 2023
Christina
United States of AmericaThe faucet wasn't very secure in our bathroom and it seemed like the water didn't run during the night. My dog woke me up at 3am to use the restroom our first night and my husband used the restroom at 4am our second night and the water wasn't on during either instance. Can't be positive though.
The breakfast was good; I wish there were information about the hours in the room somewhere, maybe a flyer or binder perhaps as my family almost missed the breakfast (the hours are different weekends and weekdays). I loved that the hotel was pet friendly and the location is convenient as well.
Stayed in July 2023
Reviewed: July 3, 2023
Abel
United States of AmericaClean , room is comfortable and perfect for couples
Stayed in July 2023
Reviewed: April 4, 2023
Davis
United States of AmericaThe price was higher than what was advertised on Booking.com. When I selected the room it it was one cost, when I booked the room it ended up being higher. This is a bit disappointing. Additionally at time of checkin the staff told me I could have gotten cheaper had I contacted them directly.
I loved the hotel, enjoyed the size of rooms and full size refrigerator.
Stayed in April 2023
Reviewed: January 19, 2023
Christine
United States of AmericaThe staff had a bit of an attitude, like it was a problem when I asked for clean sheets cause the were hairs on the bed I was going to sleep in.
I liked the location and very close to the airport. I didn't eat the breakfast but I heard it was good
Stayed in January 2023
Reviewed: October 16, 2022
Barb
United States of AmericaRoom had an odor that wasn't pleasant
Staff was very friendly!
Stayed in October 2022
Reviewed: October 1, 2022
George
United States of AmericaSheets did not fit bed. Bottom sheet way too small. Bed ended up a mess.
Lots of room and nice kitchen.
Stayed in September 2022
Reviewed: September 6, 2022
Teresa
United States of AmericaBathroom could have been a little cleaner.
Breakfast was great every morning of our stay. I loved the location of the hotel, it was convenient to get to restaurants, shopping,and venues.
Stayed in September 2022
Reviewed: August 22, 2022
Belinda
United States of AmericaWe had a problem getting the commode to flush.
The suite was very nice. The breakfast was great.
Stayed in June 2022
Reviewed: August 10, 2022
Michelle
United States of Americawhen I got there a family along with myself had to stand in the lobby for 15 minutes waiting for someone to check us in. the gentleman tried to call the number posted at the desk and no one answered.
location is great when catching an early morning flight
Stayed in August 2022
Reviewed: August 8, 2022
Crystal
United States of Americabreakfast
clean
Stayed in August 2022
London, UK
Agios Prokopios, Greece
Pattaya, Thailand
Bad Soden am Taunus, Germany
Bergamo, Italy
Icod de los Vinos, Spain
Nice, France
New York, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content