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  5. Reviews of Sonesta Simply Suites Memphis

Reviews of Sonesta Simply Suites Memphis 2 stars

6085 Apple Tree Drive, Memphis, TN 38115, United States

#166 of 181 hotels in Memphis

Guests' Choice

Review score

Based on 132 hotel reviews

4.8

Score breakdown

  • Cleanliness

    5.5

  • Comfort

    5.7

  • Location

    5.8

  • Facilities

    5.3

  • Staff

    6.3

  • Value for money

    5.6

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 13 April 2024

    4.0
    1 not only sleep in ur clothes on top of cover
    • Leisure trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This was a 1 * Hotel the rooms where nasty smelly and not equipped with all needs

    Not much

    Stayed in March 2024

  • Reviewed: 19 March 2023

    5.0
    Shaking my head
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn't like the fact that there wasn't any utensils to cook with, the floors were dirty and they were completely under staffed!! This building needs a makeover and a thorough cleaning

    I liked the fully equipped kitchen

    Stayed in March 2023

  • Reviewed: 13 October 2022

    5.0
    Staff was great but safety and major room leak was not good at all.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    The property could have been better. I did not feel safe in my room and placed a call later that evening letting the front desk know of my thoughts. Also, the bathroom above was leaking down to the room on the first floor.

    The customer service upon check-in was great. The ladies were very nice and pleasant. I request late checkout at 12:00 and they were accommodating.

    Stayed in October 2022

  • Reviewed: 18 April 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Everything it was awful I need a refund roaches not clearing my room at all barley wanted to give towels I need a refund ASAP

    The hotel has roaches and the staff barley wanted to give towels didn't clean my room at all the worst hotel I've ever stayed in I need a refund ASAP

    Stayed in April 2024

  • Reviewed: 9 April 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The misinformed website that didnt update the rooms availablity

    The hotel was booked and the attendant was helpful just the website shoukd alert the user that a room isnt available

    Stayed in April 2024

  • Reviewed: 7 April 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Nothing

    Stayed in April 2024

  • Reviewed: 7 April 2024

    7.0
    More security on the property will help with business
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Security of it

    The area of the property

    Stayed in April 2024

  • Reviewed: 31 March 2024

    1.0
    Whole experience was Terrible
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I hated everything

    Nun

    Stayed in March 2024

  • Reviewed: 30 March 2024

    10
    Love it
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nuning

    Everything

    Stayed in March 2024

  • Reviewed: 23 March 2024

    1.0
    If you enjoy 4th World Living This Is The Place
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I was checking in & had to pee , I asked the front desk attendant if there was a rest room on the 1st floor, she said No, having to pee very badly, I gave her my credit card with a reservation and she insisted, I wait until check in was complete, " I should have urinated on the floor" if I had only known how the rest of the stay would go after ,that intro, that should have served as a Warning, after finally getting my key, running up the stairs as there is , No Elevator, I was able to go to the bathroom, exhausted I got into bed in a ":Smoke Free Room" the bed sheets reecked of stale smoke as did the carpets & entire nightmare of the " Non Smoking " room, again exhausted with only 6 hrs before Departure, I fell asleep, only to be awoken, I get up to brush my teeth after napping 1 hr turn on the lights " bugs everywhere" on the counter around the microwave, coming out the drains, I was pissed stormed down to the front desk, notified the manager who came to my room, viewed the bugs was very understanding Refunded my $, the stay was a total nightmare , endee up feeling disgusting , itchy & sleep in airport 5 hrs awaiting my flight.

    Stayed in February 2024

  • Reviewed: 6 March 2024

    1.0
    I reserved the room for 4 days and staid about 4 hours, I was also double charged for the room
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Everything, the first room the door had been kicked in and didn’t not close. The second room only had two working lights the carpet was very dirty. The hallway had very nauseating smells lingering and there were large groups of people being loud at late hours

    Nothing

    Stayed in March 2024

  • Reviewed: 4 March 2024

    3.0
    This facility needs a major infestation control
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bugs Bugs Bugs

    A better room was given

    Stayed in March 2024

  • Reviewed: 26 February 2024

    1.0
    Very poor
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Nothing it was horrible the guest were loud the rooms were terrible bugs roaches

    Stayed in January 2024

  • Reviewed: 20 February 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    the place had a bad smell to it. the staff was not at all friendly except for the cleaning lady. she was great

    Stayed in January 2024

  • Reviewed: 16 February 2024

    1.0
    Nasty disgusting hotel
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    nothing

    nothing

    Stayed in February 2024

  • Reviewed: 11 February 2024

    1.0
    DO NOT STAY HERE ALONE IF YOU’RE A WOMAN
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything. The moment I parked in the parking lot I was harassed by several creepy men who were just hanging out and smoking weed in the parking lot. I could not go outside without being sexually harassed. I am a small young woman traveling by myself and I was absolutely frightened for my life. I was so scared and these men were so pushy and aggressive, following me to my car, and not leaving me alone when I refused to give my number. This motel has no security, it was just the front desk worker and nobody was around to stop people from just hanging out in the lot and harassing women. This continued any time I stepped foot outside and I am traveling with my dog. Every time I had to take my dog outside to use the bathroom I was accosted by these men, and it happened the entire night. When I checked into my room my key card would not open the door. The front desk worker made me new keys and walked me over to see what was wrong. When he opened the door he realized that the lights in this room did not work. He had to put me in a second room. In this room, the door jam was completely ripped off of the wall, and half of the top safety lock was ripped off with it. The door would not lock behind me when I left the room, the television did not work, none of the smaller lamps worked, and my window was right next to the parking lot where people were gathered (very late at night) by my window, doing drugs and being very loud and running their cars. I already didn’t feel safe after being harassed by the men in my parking lot, and having only a window separating them from me and a door that wouldn’t even lock was unacceptable. So I went back to the front desk AGAIN to be put into yet another room. I was so exhausted that I just took it, but this room was also missing part of its top safety lock, it smelled like urine and the hall was full of people yelling, everything was sticky, and the place was infested with roaches.

    The man who works at the front desk is very kind, professional, and patient. I feel super bad for him because I’m sure he gets a lot of complaints directed towards him that he can’t do anything about because this place has 0 good qualities but that’s not his fault.

    Stayed in February 2024

  • Reviewed: 8 February 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Customer service

    The cleaning lady's was nice

    Stayed in February 2024

  • Reviewed: 5 February 2024

    1.0
    This was the most horrible experience ever with a hotel in my life.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything

    This is a horrible place. I drove four hours to get there. I called previously to tell them I would be holding my reservation, although I wouldn’t arrive by 3p.m. When I did arrive the desk clerk informed me that they were sold out of rooms. When I asked how they could sell a reserved room, he stated that he doesn’t know how the reservations are placed, and online reservations are not always received by them. I explained that I had driven four hours, was tired and needed a room to rest. The desk clerk said he was nothing he could do, and closed the door. I wouldn’t recommend this hotel to my worst enemy, and will never use them again.

    Stayed in February 2024

  • Reviewed: 4 February 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room wasn’t clean and my door didn’t close all the way had to put something in front of it. It was very noisy.

    None

    Stayed in February 2024

  • Reviewed: 4 February 2024

    1.0
    Total waste of money.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Strong, unpleasant smell in the entire building, including in the room. No TV in room. Primary stairway to 2nd floor taped off, couldn’t find an elevator. Parking lot littered with trash. Voices could be heard from adjoining rooms.

    Nothing

    Stayed in February 2024

  • Reviewed: 2 February 2024

    1.0
    Only will b back wen I have bug spray on hand
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Roaches and trash everywhere

    Location

    Stayed in January 2024

  • Reviewed: 29 January 2024

    1.0
    Horrible! If I could have gotten a refund and stayed elsewhere I would have
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location, needs serious upgrades, wall sockets not covered, towels were dingy,

    Stayed in January 2024

  • Reviewed: 28 January 2024

    2.0
    It’s was okay for the price paid.
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    The laundry facilities supposedly broken, place smelled like a weed factory the first couple days, the kitchen didn’t have cook ware. Linens/towels not changed, took two weeks to get light changed, no grab and go breakfast.

    The price.

    Stayed in January 2024

  • Reviewed: 24 January 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Roaches EVERYWHERE, dirty rooms, bathroom filthy furniture dirty kitchen counter tops falling apart.

    Nothing

    Stayed in January 2024

Showing 1 – 25

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