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  5. Reviews of Extended Stay America Suites - Salt Lake City - Sandy

Reviews of Extended Stay America Suites - Salt Lake City - Sandy This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

10715 Auto Mall Drive, Sandy, UT 84070, United States of America

#11 of 11 hotels in Sandy

Guests' Choice

Review Score

Based on 173 hotel reviews

6.0

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.7

  • Location

    7.9

  • Facilities

    6.2

  • Staff

    7.4

  • Value for money

    6.9

  • Free WiFi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 19, 2024

    6.0
    Expensive for the cleanliness and overall condition but well located
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The property is looking tired and a bit messy.

    Good location with easy parking and good size room, the check in staff was reasonably friendly.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    7.0
    Ok for the price.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Free breakfast was just grab and go with granola bars and muffins. No breakfast room to sit down. Lobby doors were not automatic which made it difficult to move luggage in and out.

    Good value. Close to lots of retail and restaurants.

    Stayed in March 2024

  • Reviewed: October 19, 2023

    6.0
    it was ok other than the stress and frustration of paying twice
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 3 nights

    I paid online for this room with booking.com. When I arrived, I had to pay another $291.00 to get a key. The attendant said something about a virtual card which she said was denied. The next morning, I went to desk to find out more. The gentleman that was working did a little investigating , couldnt find why I was charged twice so he refunded me the second charge. I called booking.com and got the run around with no help from them. They actually did not tell the truth. Booking.com told me that she called the front desk to find out the problem. She told me on the phone no one answered the phone. Little did she know I was at the front desk the whole time. The phone did not ring.

    Location and cleanliness

    Stayed in October 2023

  • Reviewed: August 21, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Only negative thing I have for this stay is that this morning when check out was 11am, the maids came knocking and trying to enter the room with a card at 8:45(good thing I had the door latched but they opened the door) and then came again knocking at 10:00 but kept knocking until I opened the door, waking us up both times. I’m in hospitality and unless the guest is confirmed to be checked out there is no excuse for waking guests up twice before check out time. Especially at 8:45am. Also if the door is locked from the inside clearly people are still in there, and if there is no noise one would assume guests are still sleeping. I will say the lady at the front desk was very kind as she usually is and gave us a little more time for check out. The maid service was a simple thing to avoid with common sense. Thanks

    Stayed in July 2023

  • Reviewed: July 19, 2023

    7.0
    Better than most places to stay, would recommend to a friend
    • With a pet
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    Left at 0700, no coffee and no one around.

    Clean, helpful staff

    Stayed in July 2023

  • Reviewed: May 8, 2023

    6.0
    it was subpar
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the room smelled like old carpet even though the floor was wooden

    nothing

    Stayed in May 2023

  • Reviewed: April 23, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    bathroom had not been cleaned. counter/sink and tub had dirt and other material in them

    location

    Stayed in April 2023

  • Reviewed: March 26, 2023

    6.0
    Chosen based on price and we got what we paid for
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Needs a complete overhaul from top to bottom, hallways wreaked of weed

    Decent location

    Stayed in February 2023

  • Reviewed: February 17, 2023

    5.0
    Lication good, rest is bad
    • Business trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    not too safe

    location

    Stayed in February 2023

  • Reviewed: February 14, 2023

    6.0
    It worked for our needs.
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We didn’t like that there were some sketchy people both inside and hanging around outside the property. If we’d have needed to stay more than one night, we’d have left and gone elsewhere.

    The property was conveniently located and reasonably priced.

    Stayed in February 2023

  • Reviewed: February 12, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There's no gym 😔

    Everybody here loves their dogs! Definitely dog friendly! ❤️

    Stayed in February 2023

  • Reviewed: September 7, 2022

    5.0
    You get what you pay for.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The shower in the bathroom could use some matanance. Two out four days when we got up to shower the water would not heat up. We were up at 6:30 every morning. There was no ice machine in the building though there was two ice cube trays but we only used once as we bought a bag of ice and put it in the freezer. The breakfast was okay not the greatest. When they say breakfast is included when you book your stay they should tell you what you get for breakfast. We are not coffie drinkers so juice would have been nice. When we checked in they said that there would be oatmeal we never saw any oatmeal. The selection of channels was poor. The TV in our room was down to low so when lying down it was hard to watch. When you were watching a show the pixel would sometimes get very bad.

    The bed was comfortable. It was nice to have extra chairs for people to sit in. The lighting on the room was great.

    Stayed in September 2022

  • Reviewed: September 5, 2022

    6.0
    Pleasant
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hard bed

    Privacy

    Stayed in September 2022

  • Reviewed: August 7, 2022

    7.0
    We stayed after a concert in SLC
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    everything was fine

    location and price

    Stayed in August 2022

  • Reviewed: May 4, 2022

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Snowbird , being closed & forgetting to tell any ski websites.

    Kitchenette & laundry.

    Stayed in May 2022

  • Reviewed: April 11, 2022

    6.0
    an average place
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the kitchen didn’t have enough utensils

    the price and location.

    Stayed in March 2022

  • Reviewed: March 28, 2022

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    breakfast had something to be desired But it was OK a lot of people there that live there that were a little loud

    Stayed in March 2022

  • Reviewed: December 13, 2021

    5.0
    Not what payed for
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Floors were durty,heat didn’t work and in the booking app it stated that we had to beds and a sofa That is what I payed for but when I got their that isn’t what they gave me.they stated it was bookings false averting.

    Bathroom was clean

    Stayed in December 2021

  • Reviewed: December 8, 2021

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was below average. When I got there at 9:30 most of the items were gone. And there was no one restocking them

    Stayed in December 2021

  • Reviewed: November 10, 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Staff not very friendly at check in

    Stayed in October 2021

  • Reviewed: November 8, 2021

    7.0
    when we checked in, the roo we were. given was dirty! the front desk staff worked hard to find us a clean room! it see
    • Business trip
    • Travelers with friends
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    it was quiet

    the staff was awesome, they worked hard to make our stay good.

    Stayed in November 2021

  • Reviewed: October 31, 2021

    7.0
    Good
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Older carpet and linens. Not fully cleaned remote and fridge.

    Friendly staff, reasonable price.

    Stayed in October 2021

  • Reviewed: September 26, 2021

    5.0
    Might stay again
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They have a 10 step cleaning process. Bed was made, and looked clean upon entering. Other side of bed had a condom wrapper, flowers petals, and stain on rug. Crumbs on one chair, stains and finger nail polish on computer desk. Wasn’t accommodated to another room that was clean. I don’t think the 10 step cleaning process was used.

    Good location.

    Stayed in September 2021

  • Reviewed: September 16, 2021

    6.0
    Would stay again
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 5 nights

    Sketchy characters hanging out in rear parking lot

    Good staff

    Stayed in September 2021

Showing 1 - 25

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