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  5. Reviews of Extended Stay America Suites - Fayetteville - Cross Creek Mall

Reviews of Extended Stay America Suites - Fayetteville - Cross Creek Mall This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4105 Sycamore Dairy Road, Fayetteville, AR 28303, United States of America

#37 of 53 hotels in Fayetteville

Guests' Choice

Review Score

Based on 178 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.3

  • Location

    8.4

  • Facilities

    7.0

  • Staff

    8.2

  • Value for money

    6.9

  • Free WiFi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: November 24, 2023

    8.0
    Fantastic
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The smell of the hall way, missing light bulb, asked but never got.

    Convenient to all things, my room was big and nice, open area, room to move around.

    Stayed in November 2023

  • Reviewed: October 18, 2023

    8.0
    It was pleasant
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast could have been better.

    The location was perfect to where I had to go everything was in the surrounding areas.

    Stayed in October 2023

  • Reviewed: September 28, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Wasn’t super clean. Rooms outdated with small tvs and uncomfortable beds. Carpets were dirty. Bathroom was clean though. Elevator didn’t work so we had to use the stairs the whole time and we were on the third floor.

    Location was decent. Was quiet.

    Stayed in September 2023

  • Reviewed: July 31, 2023

    7.0
    It was nice. Nothing spectacular but I'll stay here over and over again.
    • Leisure trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast is basically just granola bars and oatmeal. Couch was old, worn and needs to be replaced.

    The location is nice. The rooms are nice, not spectacular. It's more than what you would expect considering the other extended stay a few miles away, is a lot less comfortable.

    Stayed in July 2023

  • Reviewed: July 29, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Elevator didn’t work, booking was with breakfast but when we asked about breakfast they said they do not provide one.

    Clean

    Stayed in July 2023

  • Reviewed: July 15, 2023

    6.0
    Pleasant
    • Business trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The elevators we’re not working in the bed was not comfortable

    Location

    Stayed in July 2023

  • Reviewed: June 14, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 3 nights

    Lights not working, curtains were off the rod, rear entry of building was not working and was propped open by a stick.

    Stayed in June 2023

  • Reviewed: May 30, 2023

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The people smoking dope it was so heavy in my room I was afraid it would make my cloths smell like weed

    The bed

    Stayed in May 2023

  • Reviewed: April 24, 2023

    7.0
    This is a nice place, with a comfortable bed & plenty of room.
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    although there is a kitchen, it does not come with any pots pans or kitchen utensils.

    it was available for a last minute rental. The bed was comfortable & the room was very big.

    Stayed in April 2023

  • Reviewed: March 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Waited several hours for hot water..no one could get in contact with the maintenance personnel...no effort was made to get outside contractor to fix the issue..I missed a meeting and had to go elsewhere to shower..others didn't have hot water either...I felt I should have been compensated for one day but was only compensated 56 dollars...I pay less at the courtyard Marriott per night than at the extended stay...when it was finally fixed the water was only lukewarm

    Location was fine...no breakfast was served

    Stayed in March 2023

  • Reviewed: September 27, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room had some broken fixtures such as towel hanger fell off wall, smoke detector dangling from wires.

    Front desk very friendly and helpful

    Stayed in September 2022

  • Reviewed: December 10, 2021

    7.0
    Enjoyed! Would stay again!
    • With a pet
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night

    No basic dishes had to go to desk to get. TV in kitchen/living area did not work. The one in the bedroom was fine since I was only staying overnight.

    Nice size room.

    Stayed in November 2021

  • Reviewed: October 5, 2021

    7.0
    Nice stop on I95
    • With a pet
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night

    Location is perfect for a pit stop on I95. Its super clean, quiet and safe so perfect if traveling alone. The gym facility could use some weights and the rooms need a coffee maker but otherwise its fine.

    Stayed in October 2021

  • Reviewed: August 8, 2021

    7.0
    Did not get a good nights sleep
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was uncomfortable

    The unit was clean

    Stayed in August 2021

  • Reviewed: July 21, 2021

    8.0
    It was short, 1 night only, but gave us what we needed. A good nights sleep and pet friendly.
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night

    When we checked in, the room type that we originally booked was not available. We were upgraded to a 2 bedroom/ 2 bath suite at no extra charge. Beds were comfortable, unit was clean. Hotel was pet friendly and it was located right where we wanted to be. Would definitely stay here again.

    Stayed in July 2021

  • Reviewed: July 16, 2021

    7.0
    okay for the need. I would like to see if there were good monthly rates.
    • Business trip
    • Solo traveler
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night

    mold in the shower. TV kept losing reception. "SIGNAL LOST" No ice in facility anywhere

    roomy clean and quiet

    Stayed in July 2021

  • Reviewed: February 11, 2024

    2.0
    Very Poor
    • Business trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was after 8:00 pm and it was very loud

    It was in a good environment

    Stayed in February 2024

  • Reviewed: February 4, 2024

    5.0
    Cheap and did the job, but for someone who constantly advertises their “10 step cleaning” program, housekeeping could us
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room probably was not clean. Found a used washcloth in the shower as soon as I checked in. If they missed that, who know what else they skipped.

    It was cheap for a one night stay, plenty of parking and a late checkout at 11 am.

    Stayed in February 2024

  • Reviewed: February 4, 2024

    5.0
    Alright
    • Leisure trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bed is terrible sleeping, I could feel the springs, I couldn’t lay down comfortably, had to get a blanket to use as padding. My room didn’t get as warm as I would have like it

    Location, property is clean inside and outside. The room was spacious and I love having a kitchen.

    Stayed in February 2024

  • Reviewed: February 1, 2024

    9.0
    It was a great time!
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night

    I cant say there was anything that I did not like about this location. Compared to the location on Owen St/Dr, this location is a lot better.

    The location was the best and the room was clean. I did see a roach but it was only one so I did not say anything about it.

    Stayed in January 2024

  • Reviewed: December 30, 2023

    10
    Monalisa
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing loved it all

    I loved the privacy of thbedroom an bathing and laboratory

    Stayed in December 2023

  • Reviewed: December 25, 2023

    4.0
    Overall the hotel was ok, just the sofa bed was dirty and the mattress was not clean an had hole in
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Sofa bed was nasty. Did not sleep on it .I cut my stay short and left early. I had to sleep in chair.

    Stayed in December 2023

  • Reviewed: December 18, 2023

    2.0
    very disappointed the whole stay
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night

    if everything worked or they would have been straight up with me very disappointed

    bathroom was backed up with order elevator was broken had to walk upstairs staff gave me wrong room key with others occupancy. Never stay there again

    Stayed in November 2023

  • Reviewed: December 12, 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I absolutely did not like the fact that they have no fresh linen to give to you you have to wait for them to watch the women that you have in order for you to get some more and I absolutely do not like the fact that they have a s***** ass breakfast and I absolutely do not like the fact that they do not allow you to get another room to change rooms they have to give you the same room if you extend that's all

    I like that it was quiet and I liked that it was easy process to be checked in and extend I stay also the night staff is amazing because they have to pick up the slack from all the people that are being lazy throughout the middle of the day

    Stayed in December 2023

Showing 1 - 25

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