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  5. Reviews of HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway

Reviews of HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

11211 North Black Canyon Hwy, North Mountain, Phoenix, AZ 85029, United States

#137 of 144 hotels in Phoenix

Guests' Choice

Review Score

Based on 367 hotel reviews

4.2

Score breakdown

  • Cleanliness

    4.9

  • Comfort

    5.1

  • Location

    5.7

  • Facilities

    4.9

  • Staff

    6.1

  • Value for money

    5.3

  • Free Wifi

    6.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 14, 2025

    4.0
    Disappointing
    • Family with young children
    • Studio with Two Double Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The floor in the room was sticky especially in the bathroom. I believe it was due to the chemicals that was used. The blankets on the bed had burn marks and tears in them. The actual beds and mattresses desperately need upgrading. They were equivalent to a double size army cot. There were cockroaches in the kitchen and bathroom sink. The rooms definitely needs an upgraded. Desperately. Also no amenities like coffee pot, hair dryer, drinking cups, ice bucket, However, these were insignificant compared to the other negatives. The room door also does not automatically close and I forgot to check it and it was left open leaning against the door jamb the whole day we were gone. Fortunately for me nothing looked disturbed or stolen. I do not blame any of this on the maids, for your only as good as the tools you have to work with. We could not switch to a upstairs room due to my mom can't do stairs. With all of this in mind, I have stayed in worse but when I did I paid a lot less. Had I paid $50 For this room, I would have thought, "I got what I paid for" but I paid $263.42 for 2 nights. This is what upsets me the most. Being totally ripped off!

    I was extremely happy with Ruth our front desk attendant. She helped out with extra towels do we had three in the room. Went over and beyond on everything we asked for.

    Stayed in April 2025

  • Reviewed: March 10, 2025

    3.0
    Poor
    • Business trip
    • Family with young children
    • Studio with One King Bed Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No towels beat up broken down room

    Nothing

    Stayed in March 2025

  • Reviewed: February 2, 2025

    3.0
    Poor
    • Business trip
    • Couple
    • Studio with One King Bed Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty, very outdated room and surroundings.

    Staff

    Stayed in February 2025

  • Reviewed: December 2, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Studio with Two Double Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No towels, had to ask The TV didn't work Cigarette burns on the shower tub The front door handle loose & the key card sometimes didn't work

    None

    Stayed in December 2024

  • Reviewed: November 25, 2024

    3.0
    Not a great experience
    • Leisure trip
    • Couple
    • Studio with One Queen Bed Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very smelly like cigarette, no bed cover only bed sheets. Only 1 staff members to check in people and we waited 20 minutes before someone was available to check us in.

    Nothing

    Stayed in November 2024

  • Reviewed: November 7, 2024

    4.0
    No going back will not recommend to anyone else.
    • Leisure trip
    • Couple
    • Studio with One Queen Bed Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nicer rooms, cleaner rooms, have a TV that worked, a blanket

    The first room that was given to me hadn't even been cleaned yet get to the second room and it was in really bad condition no cable for the TV no blankets or towels mold in the bathroom and they wanted a $100. Deposit for that? Garbage place and will not be going back

    Stayed in November 2024

  • Reviewed: October 14, 2024

    3.0
    It was ok . Would I stay again ? Probably not. Over all it was a fair stay
    • Leisure trip
    • Couple
    • Studio with One Queen Bed Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    I did not like that I got locked out of my room for almost 2hrs because the card reader wasn't working and the front desk took a while to answer . Also the location is kinda far from even just to get t a convenient store. Had to walk most of the way to the bus stop or Uber

    It was great given that there was a stove to cook and it was just like having a studio apartment

    Stayed in October 2024

  • Reviewed: July 19, 2024

    3.0
    2nd room was on 2nd floor and I’m handicapped and had no help carrying suitcase up the stairs.
    • Leisure trip
    • Solo traveler
    • Studio with One Queen Bed Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Wasn’t comfortable

    Air conditioning didn’t work, shower wasn’t adjustable it was either hot or cold .

    Stayed in July 2024

  • Reviewed: July 13, 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Studio with One Queen Bed Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The employees. But

    Our room was in the back. Everyone ket to themselves.

    Stayed in July 2024

  • Reviewed: July 6, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Studio with One King Bed Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Pool not open it was hot. And many roaches in the room. Outside of that everything was good.

    Stayed in June 2024

  • Reviewed: June 14, 2024

    3.0
    Stay was ok
    • Leisure trip
    • Couple
    • Studio with One Queen Bed Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Key card won’t work

    Room

    Stayed in June 2024

  • Reviewed: June 4, 2024

    4.0
    I’d rent again because the price was nice but customer hospitality & room management can be improved
    • Business trip
    • Couple
    • Studio with One Queen Bed Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I Only had one pillow and blankets weren’t the best, no tv remote and I stayed 2 nights no one brought fresh towels or extended any average hospitality and the room was decent but the one pillow felt like linen in a pillow case. Soap was terrible tissue was half used upon arrival and last half a day. Had to go to the local gas station restrooms for relief.

    It was fairly priced

    Stayed in May 2024

  • Reviewed: May 26, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Studio with One Queen Bed Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    No internet or tv for a week

    Nice amd quiet

    Stayed in April 2024

  • Reviewed: May 19, 2024

    4.0
    Disappointing. Unhelpful staff. Misleading.
    • Leisure trip
    • Couple
    • Studio with One King Bed Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't even get to stay at the location. When I booked the room, it said nothing about a $100 deposit that was due, after I already paid for the room. I doordash ATM for work, so it took a whole day of that just to make $80 to afford the room. I couldn't just magically come up with $100. So they wouldn't even give me the keys to the room I paid for. And it took almost 3 weeks to get my money back. Everytime I called, the front desk said they would call me back. Never did. Finally had to go through booking.com to get my money, and it took almost two weeks from then to get my money back.

    I don't know, didn't even get to stay in my room, that I paid for.

    Stayed in April 2024

  • Reviewed: May 4, 2024

    3.0
    It was a place to sleep but unless it was a necessity I will never stay there again
    • Business trip
    • Couple
    • Studio with One Queen Bed Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The “ kitchen” was just a fridge. The room we were in literally looked like it wasn’t supposed to be booked. Mold in bathroom, missing cabinets,drawers,appliances, didn’t even have trash cans, tv remote or a phone.

    Location and price. Had kitchen

    Stayed in April 2024

  • Reviewed: May 2, 2024

    5.0
    It was very uncomfortableit was very uncomfortable
    • Leisure trip
    • Couple
    • Studio with One Queen Bed Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The roaches

    It was infested with roaches and was disgusting.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Studio with Two Double Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    And a lot of small flies and spider webs on the ceiling. The door look like someone broken and was it fixed well. And it started to smell like cigarettes bad after I put on the AC.

    The value was okay

    Stayed in April 2024

  • Reviewed: April 11, 2024

    4.0
    Was up set that they wouldn't let us pay for another night was told we would have to check out then
    • Leisure trip
    • Couple
    • Studio with One King Bed Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The 100$ deposit which I still have gotten returned to me

    Didn't get breakfast

    Stayed in April 2024

  • Reviewed: March 27, 2024

    3.0
    I wouldn’t stay there again
    • Leisure trip
    • Solo traveler
    • Studio with One Queen Bed Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms had roaches, floors dirty, broken furniture, laundry room didn’t work, they charge to much for those Nasty rooms

    The manager Raquel was very helpful they had to switch me rooms 3 times because of the condition of the rooms and she gave me a discount

    Stayed in February 2024

  • Reviewed: March 18, 2024

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Studio with One Queen Bed Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are cockroaches all over the room

    Noting but place is good

    Stayed in March 2024

  • Reviewed: March 5, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Studio with One Queen Bed Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Our room had cockroaches

    Stayed in March 2024

  • Reviewed: March 4, 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Studio with One Queen Bed Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty , Bugs

    N/A

    Stayed in February 2024

  • Reviewed: February 12, 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Studio with One Queen Bed Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    No hot water in bathroom sink oven didn't work ants and bugs in room no toilet paper

    Location

    Stayed in February 2024

  • Reviewed: December 29, 2023

    3.0
    Uncomfortable
    • Leisure trip
    • Couple
    • Studio with One Queen Bed Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Clean linens and cleaner restroom

    There was no breakfast

    Stayed in December 2023

  • Reviewed: December 25, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Studio with One King Bed Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I saw 3 dead roaches lying on the floor in he room and the room had a ln "old" smell to the room. I did not like having to put a deposit down when the rooms were not worthy of a deposit nor was it luxiourios. I was a bit disappointed.

    I liked the kitchen area, if we're going to stay longer. The room was equipped with a full refrigerator and a stove/oven.

    Stayed in November 2023

Showing 1 - 25

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