11211 North Black Canyon Hwy, North Mountain, Phoenix, AZ 85029, United States
#137 of 144 hotels in Phoenix
Guests' ChoiceBased on 367 hotel reviews
4.2Cleanliness
4.9
Comfort
5.1
Location
5.7
Facilities
4.9
Staff
6.1
Value for money
5.3
Free Wifi
6.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 14, 2025
Cindy
United StatesThe floor in the room was sticky especially in the bathroom. I believe it was due to the chemicals that was used. The blankets on the bed had burn marks and tears in them. The actual beds and mattresses desperately need upgrading. They were equivalent to a double size army cot. There were cockroaches in the kitchen and bathroom sink. The rooms definitely needs an upgraded. Desperately. Also no amenities like coffee pot, hair dryer, drinking cups, ice bucket, However, these were insignificant compared to the other negatives. The room door also does not automatically close and I forgot to check it and it was left open leaning against the door jamb the whole day we were gone. Fortunately for me nothing looked disturbed or stolen. I do not blame any of this on the maids, for your only as good as the tools you have to work with. We could not switch to a upstairs room due to my mom can't do stairs. With all of this in mind, I have stayed in worse but when I did I paid a lot less. Had I paid $50 For this room, I would have thought, "I got what I paid for" but I paid $263.42 for 2 nights. This is what upsets me the most. Being totally ripped off!
I was extremely happy with Ruth our front desk attendant. She helped out with extra towels do we had three in the room. Went over and beyond on everything we asked for.
Stayed in April 2025
Reviewed: March 10, 2025
Rodriguez
United StatesNo towels beat up broken down room
Nothing
Stayed in March 2025
Reviewed: February 2, 2025
Diana
United StatesDirty, very outdated room and surroundings.
Staff
Stayed in February 2025
Reviewed: December 2, 2024
Kee
United StatesNo towels, had to ask The TV didn't work Cigarette burns on the shower tub The front door handle loose & the key card sometimes didn't work
None
Stayed in December 2024
Reviewed: November 25, 2024
Jessica
United StatesVery smelly like cigarette, no bed cover only bed sheets. Only 1 staff members to check in people and we waited 20 minutes before someone was available to check us in.
Nothing
Stayed in November 2024
Reviewed: November 7, 2024
Logan
United StatesNicer rooms, cleaner rooms, have a TV that worked, a blanket
The first room that was given to me hadn't even been cleaned yet get to the second room and it was in really bad condition no cable for the TV no blankets or towels mold in the bathroom and they wanted a $100. Deposit for that? Garbage place and will not be going back
Stayed in November 2024
Reviewed: October 14, 2024
Martinez
United StatesI did not like that I got locked out of my room for almost 2hrs because the card reader wasn't working and the front desk took a while to answer . Also the location is kinda far from even just to get t a convenient store. Had to walk most of the way to the bus stop or Uber
It was great given that there was a stove to cook and it was just like having a studio apartment
Stayed in October 2024
Reviewed: July 19, 2024
Figueroa
United StatesWasn’t comfortable
Air conditioning didn’t work, shower wasn’t adjustable it was either hot or cold .
Stayed in July 2024
Reviewed: July 13, 2024
Julia
United StatesThe employees. But
Our room was in the back. Everyone ket to themselves.
Stayed in July 2024
Reviewed: July 6, 2024
Maria
United StatesPool not open it was hot. And many roaches in the room. Outside of that everything was good.
Stayed in June 2024
Reviewed: June 14, 2024
Aleta
United StatesKey card won’t work
Room
Stayed in June 2024
Reviewed: June 4, 2024
Kurtis
United StatesI Only had one pillow and blankets weren’t the best, no tv remote and I stayed 2 nights no one brought fresh towels or extended any average hospitality and the room was decent but the one pillow felt like linen in a pillow case. Soap was terrible tissue was half used upon arrival and last half a day. Had to go to the local gas station restrooms for relief.
It was fairly priced
Stayed in May 2024
Reviewed: May 26, 2024
Marlo
United StatesNo internet or tv for a week
Nice amd quiet
Stayed in April 2024
Reviewed: May 19, 2024
Courtney
United StatesI didn't even get to stay at the location. When I booked the room, it said nothing about a $100 deposit that was due, after I already paid for the room. I doordash ATM for work, so it took a whole day of that just to make $80 to afford the room. I couldn't just magically come up with $100. So they wouldn't even give me the keys to the room I paid for. And it took almost 3 weeks to get my money back. Everytime I called, the front desk said they would call me back. Never did. Finally had to go through booking.com to get my money, and it took almost two weeks from then to get my money back.
I don't know, didn't even get to stay in my room, that I paid for.
Stayed in April 2024
Reviewed: May 4, 2024
Haili
United StatesThe “ kitchen” was just a fridge. The room we were in literally looked like it wasn’t supposed to be booked. Mold in bathroom, missing cabinets,drawers,appliances, didn’t even have trash cans, tv remote or a phone.
Location and price. Had kitchen
Stayed in April 2024
Reviewed: May 2, 2024
Burns
United StatesThe roaches
It was infested with roaches and was disgusting.
Stayed in April 2024
Reviewed: April 15, 2024
Zachery
United StatesAnd a lot of small flies and spider webs on the ceiling. The door look like someone broken and was it fixed well. And it started to smell like cigarettes bad after I put on the AC.
The value was okay
Stayed in April 2024
Reviewed: April 11, 2024
Ernest
United StatesThe 100$ deposit which I still have gotten returned to me
Didn't get breakfast
Stayed in April 2024
Reviewed: March 27, 2024
Roshonda
United StatesThe rooms had roaches, floors dirty, broken furniture, laundry room didn’t work, they charge to much for those Nasty rooms
The manager Raquel was very helpful they had to switch me rooms 3 times because of the condition of the rooms and she gave me a discount
Stayed in February 2024
Reviewed: March 18, 2024
Avinash
United StatesThere are cockroaches all over the room
Noting but place is good
Stayed in March 2024
Reviewed: March 5, 2024
Lacey
United StatesOur room had cockroaches
Stayed in March 2024
Reviewed: March 4, 2024
Scott
United StatesDirty , Bugs
N/A
Stayed in February 2024
Reviewed: February 12, 2024
Nicole
United StatesNo hot water in bathroom sink oven didn't work ants and bugs in room no toilet paper
Location
Stayed in February 2024
Reviewed: December 29, 2023
Elizabeth
United StatesClean linens and cleaner restroom
There was no breakfast
Stayed in December 2023
Reviewed: December 25, 2023
Carla
United StatesI saw 3 dead roaches lying on the floor in he room and the room had a ln "old" smell to the room. I did not like having to put a deposit down when the rooms were not worthy of a deposit nor was it luxiourios. I was a bit disappointed.
I liked the kitchen area, if we're going to stay longer. The room was equipped with a full refrigerator and a stove/oven.
Stayed in November 2023
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