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  5. Reviews of Comfort Inn Naugatuck-Shelton, CT

Reviews of Comfort Inn Naugatuck-Shelton, CT This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

716 New Haven Road, Naugatuck, CT 06770, United States of America

#1 of 1 hotels in Naugatuck

Guests' Choice

Review Score

Based on 263 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.8

  • Location

    8.0

  • Facilities

    7.3

  • Staff

    8.1

  • Value for money

    7.2

  • Free WiFi

    7.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 4, 2024

    8.0
    Very good overall.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Back door was not closing.

    Stayed in February 2024

  • Reviewed: January 6, 2024

    8.0
    Good value.
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Bathrooms need a little updating. Breakfast was ok, but not great.

    It was a good value and close to family.

    Stayed in December 2023

  • Reviewed: January 2, 2024

    8.0
    A simple basic hotel, no frills
    • Leisure trip
    • Solo traveler
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night

    The hotel across the street is run by the same owner, and there were several people in the lobby checking into this hotel because the one next to it is gross. Someone showed me pictures of their room and it looked horrible, so they were checking into this one instead.

    Similar to many other Comfort Inns, clean and basic. Good enough for a few nights, simple and no frills hotel room. It had a clean bathroom but the facilities themselves were a bit outdated compared to other hotel chains.

    Stayed in January 2024

  • Reviewed: December 12, 2023

    8.0
    Relaxing and Refreshing.
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    The staff were awesome. The goal was to make us feel like home.

    Stayed in December 2023

  • Reviewed: October 16, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was hard

    I thought it was 245.00 and I was charged an extra 30.00

    Stayed in October 2023

  • Reviewed: September 8, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room we were in was adjacent to the elevator. Elevator was very loud and it was hard to sleep. No other rooms available

    Staff was great and hospitable

    Stayed in September 2023

  • Reviewed: July 25, 2023

    8.0
    Very nice place to stay comfortable and clean.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our card was deactivated at 9 AM❓

    Breakfast was very good. Room very clean and beds very comfortable . Very convenient location for us, in town for funeral . I would stay there again if in town .

    Stayed in July 2023

  • Reviewed: July 2, 2023

    8.0
    Pet fee was added on at the hotel when I specifically booked with a pet. No one likes unexpected cha
    • With a pet
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast at 9:15am was not nice, batter for waffles was runny, not made to recipe. Syrup container was stopped up, OJ was out

    Friendly Service

    Stayed in July 2023

  • Reviewed: June 23, 2023

    6.0
    The only place to stay that was convenient to where we we're going.
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Lots of night time noise...may have been some room renovation. Called the front desk once.

    As expected

    Stayed in June 2023

  • Reviewed: June 12, 2023

    7.0
    I would stay there again.
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 3 nights

    There was no place to put the large towels in the bathroom. The bathroom was huge, but the large towels were folded and placed in the sink area.

    The breakfast was very good and the location of the hotel was good for us. Our son lives in Seymour, CT.

    Stayed in June 2023

  • Reviewed: June 8, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    The back door to the second floor was propped open most of the time we were there. It seems this was due to the guests who were smoking outside. The biggest issue as far as we are concerned is safety. There was a prominent sign by the management asking that the door be kept closed. Didn't happen and, although I'm sure the staff is busy, this compromise in safety could be a bigger concern.

    The room was clean, the staff friendly and the breakfast good.

    Stayed in June 2023

  • Reviewed: May 27, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom light kept flickering on and off and the bathroom got too steamed up after a shower. There was a ceiling fan of some sort, but I couldn't find a switch to turn it on. De cor is a little dated...but overall in good shape..

    It was clean, comfortable and the staff was friendly and congenital . I would stay there again...

    Stayed in May 2023

  • Reviewed: May 26, 2023

    7.0
    Keeping the promises not got the room that we booked
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Promptness

    Clean and friendly

    Stayed in May 2023

  • Reviewed: April 17, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    The keys were constantly getting demagnetized which was very frustrating. The outside door didn’t work with keys.

    The breakfast was great!

    Stayed in April 2023

  • Reviewed: March 27, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Night time host didn’t seem to know what she was doing

    Stayed in March 2023

  • Reviewed: March 26, 2023

    7.0
    Good for the money
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No body was at the front desk when we arrived , they came back in like 5’

    Breakfast, bed confortables ok for the money

    Stayed in March 2023

  • Reviewed: March 18, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    I only stayed 1 night because of the weather. I asked for a credit. they said no so i am disappointed.

    Stayed in March 2023

  • Reviewed: February 23, 2023

    8.0
    Clean place with good value
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    breakfest

    pet friendly

    Stayed in February 2023

  • Reviewed: February 4, 2023

    7.0
    I was good. It would have been better if could get on Wifi and get stations on TV that we wanted.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 6 nights

    Cable TV did stations we wanted to watch, Could not get on WiFi. No Microwave in room.

    Breakfast was good.. Room was clean. Staff was friendly.

    Stayed in January 2023

  • Reviewed: September 3, 2022

    8.0
    Clean and comfortable stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was a remodeled room, so an older hotel - the heater/ AC unit had an odd smell/with the heater when we turned on the unit. The refrigerator didn’t not have temp control to keep frozen items cold.

    Clean, slept well, very comfortable beds, location was a great area we felt safe -which to use was a 4 start!! Thank you!

    Stayed in August 2022

  • Reviewed: August 14, 2022

    7.0
    acceptable for the price. slept well and breakfast was good. clean room. so met my expectations
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    was a bit dated and in midst of renovations at the time but clean and convenient

    convenience.

    Stayed in August 2022

  • Reviewed: July 27, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    The idea of breakfast on site was part of what appealed to me. One of the young ladies working breakfast seemed to get upset when I asked her for more plates and if there was more hot food coming out. She didn't say anything, but seemed to huff at my request and sounded as if she slammed things around in the pantry. Things got done, but she didn't seem happy about it. On the second night there the facility ran out of the little packets of creamer for coffee. It didn't seem to come in on the normal supply truck. I thought the manager should have sent an employee, or even gone herself to the Walmart a few blocks away and purchased some. The house keeping staff, especially on the weekend, should probably use a checklist. Saturday, Sunday and Monday night I had to go down to the front desk and get clean towels and or washcloths that had not been replaced. I had stayed there about 6 years ago, and the place was looking a little run down this time. The room was ok, but the halls could use a little refresh.

    The idea of breakfast on site was part of what appealed to me. I love that this is a non-smoking facility The facility being in Naugatuck as compared to Waterbury, made it closer to my family.

    Stayed in July 2022

  • Reviewed: July 24, 2022

    6.0
    It was ok no parking at night
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I serve in the military shower my veterans card was told I would have a discount but after checking out discount was never applied☹️

    The breakfast was good

    Stayed in June 2022

  • Reviewed: July 17, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The comfort of course amazing

    Stayed in July 2022

Showing 1 - 25

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