4236 Parkway, Pigeon Forge, TN 37863, United States
#317 of 446 hotels in Pigeon Forge
Guests' ChoiceBased on 517 hotel reviews
7.0Cleanliness
7.7
Comfort
7.6
Location
8.3
Facilities
7.3
Staff
8.2
Value for money
7.2
Free WiFi
6.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 November 2023
Lisa
United StatesGetting in and out of the parking lot
Pool Location Onsite restaurant / bar
Stayed in September 2023
Reviewed: 28 November 2023
Belinda
United StatesMy room had stains on carpet look like pet stains . Saw two roaches one near sink area the other on wall near bed . Told staff when I checked out. Wasn't happy with this. We always stay here not sure we will anymore for what we had to pay to have this.
Nice quite Christmas decorations were pretty staff very friendly
Stayed in November 2023
Reviewed: 10 November 2023
Nicole
United StatesWe've been staying at this facility for the last 5 years, and the fireplace on the common area balcony has never worked. Our family gathers and sits on the balcony for hours in the evening, and it would be great if the fireplace actually worked.
Stayed in November 2023
Reviewed: 29 October 2023
James
United StatesThe people upstairs was very noisy
The shower was awesome
Stayed in October 2023
Reviewed: 25 September 2023
Gulley
United StatesLot of traffic noise
Room was clean and nice
Stayed in September 2023
Reviewed: 20 September 2023
Mike
United StatesFinish taking up the carpet and putting down hardwoods
The breakfast was ok.
Stayed in September 2023
Reviewed: 28 August 2023
Wendy
United StatesThe parking on a slight hill if your not back early
Location and staff
Stayed in August 2023
Reviewed: 14 August 2023
Pansy
United StatesNo elevator to the upstairs and no luggage racks
Location
Stayed in July 2023
Reviewed: 28 July 2023
Marla
United StatesCarpet was nasty. Needs ripped up and put down laminate or something else.
Convenient to everything.
Stayed in July 2023
Reviewed: 23 July 2023
Alfred
United StatesWater pressure low.
Staff was great, checked on us to see we needed anything. My fur babies was welcomed as well.
Stayed in July 2023
Reviewed: 21 June 2023
Virginia
United StatesSafe didn't work, chain lock broken on the one end. It did not work. Pool wasn't working.
The location was great.
Stayed in June 2023
Reviewed: 10 June 2023
Tim
United States⁹
Big rooms
Stayed in May 2023
Reviewed: 19 December 2022
Chris
United StatesHotel had to correct a problem that was caused by Booking.com. Had a price match that was not forwarded to the hotel by Booking.com.
Staff handled price match problem from Booking.con very effectively.
Stayed in December 2022
Reviewed: 21 November 2022
Johnson
United StatesDated, a little sparse on the towels you start with.
Good value, clean, comfortable, safe. I loved the soft blanket on the end of the bed.
Stayed in November 2022
Reviewed: 14 November 2022
Brenda
United StatesThey let animals stay there we did not know that when we booked.
We didn't have breakfast went to eat
Stayed in November 2022
Reviewed: 18 October 2022
Lanita
United StatesLocation and staff were extremely helpful.
Stayed in October 2022
Reviewed: 10 October 2022
Terri
United Statesthey didn’t have breakfast
it was clean
Stayed in October 2022
Reviewed: 26 September 2022
Malone
United StatesThe room was small and had to pay and extra 50 dollars deposit that we were to get back after stay have stayed many places in pigeon forge and never had to pay an extra fee
It has a good location had a clean room and the staff was friendly
Stayed in September 2022
Reviewed: 8 September 2022
Waneta
United StatesHaving Someone at the front desk when checking out waited over 15 min for someone. Having someone there to get the discounted tickets from.
Didn’t get any
Stayed in September 2022
Reviewed: 7 September 2022
Missy
United StatesNice, clean rooms, friendly staff
Stayed in August 2022
Reviewed: 6 September 2022
Lisa
United Statesneeds updating
location staff
Stayed in September 2022
Reviewed: 2 September 2022
Crouch
United StatesThe sheets felt scratchy and rough. Which was uncomfortable to sleep in. The rooms needed to be updated.
The pool and the location were very nice. The beds were clean as was the room in general. There were NO signs of bedbugs.
Stayed in August 2022
Reviewed: 23 August 2022
Clara
United StatesThe stay was great!! Don't use booking.com because they rip you off! The property gives a senior discount, but booking.com wouldn't honor it. Booking.com only wants your money 💲💲💲
Stayed in August 2022
Reviewed: 8 August 2022
Linda
United StatesThe bathroom facilities could definitely be better but got the job done. The cleaning staff does a nice job.
Great location at the edge of Pigeon Forge and close to Dollywood and Gatlinburg.
Stayed in August 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content