20 Rockdale Street, Braintree, MA 02184, United States of America
#6 of 6 hotels in Braintree
Guests' ChoiceBased on 161 hotel reviews
5.6Cleanliness
6.3
Comfort
6.5
Location
7.4
Facilities
6.0
Staff
7.4
Value for money
6.0
Free WiFi
4.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: October 10, 2023
Rexyl
United States of AmericaSmells awful that we have to buy air refresher. The sheets look and smell unwashed.
Has kitchenette but we did not use
Stayed in September 2023
Reviewed: October 6, 2023
Robinson
United KingdomVery sparce facilities
No coffee machine in room .no coffee tea to be had anywhere at hotel.
Stayed in October 2023
Reviewed: September 23, 2023
Samantha
United States of AmericaMany guests are extended contractors to work in Boston from other places. They wake up too early and makes much noises. Toilet clogged too often which we had to clear it by ourselves.
Pet accommodation. Friendly staff. Actual Kitchen in the room. Spacious rooms.
Stayed in August 2023
Reviewed: August 21, 2023
Jacklyn
United States of AmericaHallways and entire building could have been cleaner. It smelled very musty and there were ants inside the bathroom.
Location was great and room was spacious!
Stayed in August 2023
Reviewed: August 17, 2023
Michael
United States of AmericaOverpriced. Rooms was ran down.
Staff and housekeeping
Stayed in July 2023
Reviewed: July 11, 2023
Holly
United States of AmericaFurniture chipped and worn. Kitchen rough shape. “Free breakfast” was oatmeal packs or granola bars and coffee. No milk juice fruit etc. must ask for coffeemaker or dishes
Clean, easy access and parking
Stayed in July 2023
Reviewed: June 28, 2023
Teressa
United States of AmericaPrice was great for the room we had staff was great was pretty flexible and understanding
Stayed in June 2023
Reviewed: June 7, 2023
June
United States of AmericaThere was nothing for breakfast except coffee. I was hoping for a muffin or donut at least.
Stayed in June 2023
Reviewed: March 13, 2023
Nicole
United States of AmericaThe air conditioner was making a noise like something was trying to come out. So didn't sleep very well. And they can add another blanket to the bed cause one wasn't enough
The room was clean
Stayed in March 2023
Reviewed: February 2, 2023
Sheila
United States of AmericaPersonnel
Personnel had attitude
Stayed in January 2023
Reviewed: December 15, 2022
Lorena
United KingdomThe smell of cigarettes in all carpets is awful. It didn't smell in the room, but throughout the hotel.
Stayed in December 2022
Reviewed: November 27, 2022
Shantel
United States of AmericaMy refrigerator didn’t work my food went bad, the neighbors were loud I could not rest. There weren’t enough towels I had to go to the front desk for some. The air quality was bad, I left there with stuffy nose. The room and halls smelled bad of marijuana. The tv keep shutting on and off due to bad Cable connection. Terrible wish I got my money back.
Nothing but the rate
Stayed in November 2022
Reviewed: October 25, 2022
Robert
United States of AmericaSmall blanket on bed. 3 pillows for 2 guests
Very clean and comfortable
Stayed in October 2022
Reviewed: September 16, 2022
Art
United States of AmericaThe smell of marijuana throughout the facility. The loitering (smoking marijuana) along the wooden rail in front next to my parked vehicle. The noise from other rooms in the middle of the night.
Room is excellent, although had a musky smell. Staff was great! Vending and facilities good as well. Early breakfast good but would like some other menu items/options.
Stayed in September 2022
Reviewed: September 4, 2022
Aleksei
United States of America* On Saturday morning they have been doing facade renovations right in front of our window staring 7AM. It was very loud as workers who were on window level were talking with people on the ground, as well as equipment noise line screeching when moving the ladder. Lucky for us we had the privacy blinds fully down... * The room was in a pretty bad shape - mirror was very dirty, carpet has burn holes in it, bedside lights on one side were not working. Update: * Posing this a week after my stay - I got monthly statement that has an extra charge for the stay, that I already payed using booking.com; the property asked to leave a card on file for accidental damages and I stupidly agreed to do this. Calling them about the problem yielded no results, they claim to not receive any payments from booking.com and thus charged my card instead - and now I have to spend hours calling my property/bank/booking trying to resolve the satiation! Do not make my mistake, pay only with booking and NEVER leave your credit card info with the property. * Posting this 3 weeks after the say - after multiple calls I was able to get to a reasonable person and they fixed everything. If you end up in a situation like this - your best bet is to keep calling Extended Stay America every day until you find someone who actually knows their way around the system.
* Kitchen with a large fridge * Location * No extra pet fee * Around the clock check in (we checked on around 11PM) * Plenty of parking spaces
Stayed in August 2022
Reviewed: August 29, 2022
Gordon
United States of AmericaRoom had a bad odor.
Staff was friendly and helpful.
Stayed in August 2022
Reviewed: August 12, 2022
Art
United States of AmericaMarijuana smell, marijuana smell, marijuana smell - it's a deal breaker.
Location, staff & cleanliness were all very good.
Stayed in August 2022
Reviewed: July 25, 2022
Kimberly
United States of AmericaRooms I think should be more closely inspected. I was in room 127 I think and the stench was horrific!! It was coming from the AC unit. Stench was like moldy/mildew and I have allergies and asked for another room (331) much better!!! It had a newer AC unit in the room as well. I think if the hotel would do some upkeeping to the rooms and hallways, elevators etc...like renovated the rooms with new carpets, AC, etc... hotel could easily be 4 star especially with the staff they have.
The location and outstanding customer service. Very friendly staff and very helpful.
Stayed in July 2022
Reviewed: July 18, 2022
Betty-jo
United States of AmericaKitchen did not have any utensils, dishes, pans, glasses. You need to ask the front desk for anything including ice trays!
location
Stayed in July 2022
Reviewed: April 18, 2022
Darrell
United States of AmericaLight bulb out...bathroom tub No access through side door....breakfast was poor choice
Convenient ...Near my family
Stayed in April 2022
Reviewed: October 19, 2021
Melissa
United States of AmericaThe cleanliness was just at acceptable. The amenities were bad. There was no conditioner or lotion. Despite there being an area to cook, there were no basic spices, not even salt and pepper. The busses in the area are confusing on google maps.
I liked the privacy, the size of the bed (the comfort of it was fine) and the cooking area was awesome. I was able to walk to the mall once I figured out the sidewalks. There was a natural reserve nearby which I wanted to check out but ran out of time for.
Stayed in October 2021
Reviewed: September 1, 2021
Daniel
United States of AmericaTwo drunk guys (vagrants) hanging around the front entrance. Notified front desk.
Comfortable beds.
Stayed in August 2021
Reviewed: July 24, 2021
Pete
United States of AmericaSketchy clientele!!
Close to our destination.
Stayed in July 2021
Reviewed: April 18, 2024
Angel
United States of AmericaOver sold
Nothing
Stayed in April 2024
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