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  5. Reviews of SureStay Hotel by Best Western Oklahoma City West

Reviews of SureStay Hotel by Best Western Oklahoma City West This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

321 S. Rockwell Ave, Oklahoma City, 73128-2221, United States

#114 of 180 hotels in Oklahoma City

Guests' Choice

Review Score

Based on 460 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    8.4

  • Facilities

    8.2

  • Staff

    8.8

  • Value for money

    8.5

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 20, 2025

    8.0
    Good budget friendly option
    • Business trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The mattress itself was a little hard and lumpy in one spot like it was an old mattress and probably not replaced when they updated their rooms, but still good enough to sleep on.

    Great price, fresh updated room, convenient location, friendly staff

    Stayed in July 2025

  • Reviewed: June 19, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room with Roll-In Shower - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    The light by the front doors was broken and the position of the Hotel (Motel) was in far distance from the centre of OKC. There were no electro bikes etc. Just bus from the public transport which was not in fact anytime in time.

    Cozy room enough even for two people. It was clean andnin modern style.

    Stayed in June 2025

  • Reviewed: June 15, 2025

    8.0
    Was good no problem
    • Business trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was not it. I thought they would have warm food instead got a bowl of cereal 😂

    Safe area nothing to crazy. Rooms was great for the price

    Stayed in June 2025

  • Reviewed: December 10, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Loud guest

    Room was spacious

    Stayed in December 2024

  • Reviewed: November 23, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was very nice. They needed a little more knowledge on how to make the receipt reflect the deposit. The next morning, the staff was able to reflect the deposit on a receipt and was able to show where the refund was requested for the deposit made. The room was clean.

    Stayed in November 2024

  • Reviewed: September 10, 2024

    9.0
    Good for a overnight stay.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Very dusty area.

    The rates for the room were reasonable.

    Stayed in September 2024

  • Reviewed: September 2, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I thought hotels had room entrance indoors and motels were outdoors. Thought I would have indoor room since it was a hotel but that was not the case. Makes me feel less fae especially after dark when people are just sitting outside or in their cars and it reeks of weed.

    Everything was fine. Very generic but the price was very cheap

    Stayed in July 2024

  • Reviewed: July 18, 2024

    8.0
    Nice and good value for money
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Due to the renovation, we were offered a breakfast to go, which was poor.

    The premises were nice and clean, the lobby was under renovation but seemed really nice

    Stayed in July 2024

  • Reviewed: June 28, 2024

    7.0
    It was ok to stay one night but that’s about it.
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    It was older facilities and was starting to show signs of its age. Also it breakfast area was extremely Amal and only basic breakfast items.

    Location

    Stayed in June 2024

  • Reviewed: June 20, 2024

    9.0
    Good for the money, I've stayed here before and will again.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Few homeless people hanging around.

    Close parking, clean rooms.

    Stayed in June 2024

  • Reviewed: May 24, 2024

    7.0
    Worth the money, would absolutely stay here again. Location is about 15 minutes from Bricktown.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    There was a MASSIVE spider just chilling in the lobby right to be seen by everyone, which freaked me out. Obviously not a huge deal, but was curious why it was just not being gotten rid of, lol.

    Room was very nice for the price. Staff was extremely friendly and helpful when we needed extra towels. Room and shower were very clean. For the price, it was better than expected.

    Stayed in May 2024

  • Reviewed: May 15, 2024

    8.0
    Great little hotel
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Room was clean and appeared to have been recently updated, beds were ok. Surprisingly quiet for location, which is great with shopping and lots of restaurants just across the street. Would definitely stay here again.

    Stayed in May 2024

  • Reviewed: May 13, 2024

    7.0
    Clean and comfortable. Very knowledgeable and friendly staff.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Needed a thicker blanket on bed. Water pressure in shower was weak.

    It was very clean. The mattress was very comfortable.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Beds were like sleeping on blocks

    For the price it wasn't bad. Staff was nice

    Stayed in May 2024

  • Reviewed: May 2, 2024

    8.0
    Nice place to stay, I recommend.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Towels were very clean but stained. Door was not very secured.

    Very good location in OKC if you are just stop to have some rest and next day continue your trip. Nice breakfast, clean room.

    Stayed in May 2024

  • Reviewed: April 15, 2024

    9.0
    Stayed for a day , it is good.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    Some of the doors are broken but still a good place to stay for the rate they are offering

    Cleanliness

    Stayed in April 2024

  • Reviewed: February 8, 2024

    8.0
    great
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night

    quiet, clean

    Stayed in January 2024

  • Reviewed: January 26, 2024

    7.0
    Good for a quick stay, but not an extended stay.
    • Business trip
    • Family with young children
    • King Room
    • Stayed 7 nights
    • Submitted from a mobile device

    The “clean” towels in the room were dingy. So didn’t give the feel to me that they were really clean. I had a roache come out on my first and second night there. I stayed 7 nights. After I sprayed and disinfected, I didn’t have anymore issues with roaches, that I saw.

    Staff was nice. Price was affordable for the room quality. Location was central to shopping center and highway. Water was nice and hot

    Stayed in January 2024

  • Reviewed: January 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Quite clean and quiet. Bed very comfortable. Appreciated the desk and office-type chair.

    Stayed in January 2024

  • Reviewed: January 20, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    Everything was good and in line with expectations. Slightly unfriendly staff at the desk

    Stayed in January 2024

  • Reviewed: December 26, 2023

    9.0
    Relaxing place to stop on a long road trip.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    There is nothing to complain about. ;) :)

    The hotel was comfortable for me and my son!

    Stayed in December 2023

  • Reviewed: November 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Smell of smoke in the room

    Convenient location, comfortable beds

    Stayed in November 2023

  • Reviewed: October 27, 2023

    9.0
    Great value! Do recommend!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    They charge a $40 incidental deposit on your credit card but credited back after you check out if everything is ok.

    Great value. Doors do open to outside but did not feel unsafe. Room was as good as any opening to the inside. Very close to shopping and restaurants (Olive Garden, Texas Roadhouse, etc.). Building looks like it has been remodeled. Clean and comfortable bed. Good TV & Wi-Fi. Laminate flooring.

    Stayed in October 2023

  • Reviewed: October 21, 2023

    7.0
    Perfect place for a quick pit stop.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Proximity to the highway might concern some people. We didn't encounter any problems, but be aware that the parking lot and rooms are fairly isolated.

    Stopped off here on a road trip across the US. We stayed because it was cheap and we just needed somewhere to rest up. It is basic and nothing fancy, but clean and safe.

    Stayed in August 2023

Showing 1 - 25

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