2608 The American Rd. NW, Rio Rancho, NM 87124, United States
#4 of 5 hotels in Rio Rancho
Guests' ChoiceBased on 210 hotel reviews
6.1Cleanliness
6.7
Comfort
6.7
Location
7.5
Facilities
6.4
Staff
7.8
Value for money
6.6
Free WiFi
7.5
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End of dialog contentReviewed: 22 April 2024
Marcelita
United StatesUnpleasant Odor /smell in the room and hallway.
Friendly staff, clean room
Stayed in April 2024
Reviewed: 14 April 2024
Hawktrout
United StatesBetter breakfast.
Clean and comfy
Stayed in February 2024
Reviewed: 6 February 2024
Miller
United StatesThe smell and the quality
The location
Stayed in February 2024
Reviewed: 1 February 2024
Timothy
United StatesThat I was charged for a night that I didn't stay.
The price was nice.
Stayed in January 2024
Reviewed: 16 December 2023
Joey
United StatesEverything was great
The staff was very helpful and friendly great stay
Stayed in December 2023
Reviewed: 11 December 2023
Jennifer
United StatesDidn’t like some of the appliances in room were outdated and didn’t work properly. The online breakfast announcement when booking was not what was told online only has coffee and granola bars not what we expected especially since we booked with what was told online we had to improvise especially since we had our kids with us so lots of updates to be done online and on the rooms.
Room was clean and spacious
Stayed in December 2023
Reviewed: 1 December 2023
Ellen
United StatesHotel is advertised as breakfast included. ‘Breakfast’ was coffee, muffins and granola bars. That is not what I would consider a breakfast. Similar hotels that I’ve stayed at that include breakfast generally offer some kind of bread/bagel with a toaster, cereal and fruit such as bananas or apples.
Room with kitchen was great
Stayed in November 2023
Reviewed: 6 September 2023
Kelly
United StatesThe kitchenette sink was gurgling very loudly and emitting a terrible smell all hours of the night. We never used the kitchen sink.
Size of room was good, bathroom was nice. Beds were very comfortable.
Stayed in September 2023
Reviewed: 3 July 2023
Jonny
United StatesThe smell
Location
Stayed in July 2023
Reviewed: 9 January 2023
Millett
United StatesSmall pillows. Junk in kitchen cabinets (empty cardboard food boxes) Broken furniture. Ripped/stained carpet. Dogs barking. One floor should be pet free. Broken furniture should be replaced as needed.
Comfortable beds. Kitchen.
Stayed in January 2023
Reviewed: 26 November 2022
Alejandro
United Statesjust a little more cleaner please.
allowed dogs
Stayed in November 2022
Reviewed: 31 October 2022
Kelly
United StatesBooking.com said breakfast was included. Breakfast was not included.
Nice, new looking building.
Stayed in October 2022
Reviewed: 10 October 2022
Judy
United StatesThe bathtub was not clean. The common areas had a cooked food smell. Due to the Fiesta, the price was quite high.
We booked late during the Balloon Fiesta and were happy to find a room. The location was 10 minutes from the Fiesta location.
Stayed in October 2022
Reviewed: 2 July 2022
Jarrett
United StatesThe only thing we didn’t like was our room.
Very convenient and close to highways and freeways. Staff was great and friendly.
Stayed in June 2022
Reviewed: 20 June 2022
Stephen
United StatesRoom was run down. A couple of drawers were duct taped shut. Not all lights worked. Kitchen but no eating utinzels.
Staff was friendly and helpful. Location was perfect.
Stayed in June 2022
Reviewed: 13 June 2022
Evie02
United StatesThe room was non-.smoking, but still smelt like cigarette smoke.
N/A
Stayed in June 2022
Reviewed: 12 April 2022
Debbie
United Statesout dated, was promised a roll in shower for the disabled and didn’t get it, no breakfast was served that was advised on the website.
a descent room
Stayed in April 2022
Reviewed: 15 March 2022
Michael
United StatesFor having a kitchenette there were no pots, plates, utensils or glasses
Staff was very nice.
Stayed in March 2022
Reviewed: 27 January 2022
Janet
United StatesI didn't like the $100 deposit when I checked in; that the staff weren't wearing masks. I thought that was the law right now - that people inside wear masks especially during this time of such increased covid infections. But I saw no staff or customers except me wearuing a mask.
Originally the price was great. Then when I checked in I was charged $100 for a deposit. I didn't expect that. I was told I would have it refunded, and I sure hope It is. The staff behind the desk were polite and efficient.
Stayed in January 2022
Reviewed: 13 December 2021
Tapia
United StatesWe didn't get rooms requested. Had to get a rollaway.
No breakfast, location ok.
Stayed in December 2021
Reviewed: 11 December 2021
Leola
United StatesHad to change rooms refrigerator did not work and bath tub slow to drain.
Location and access to mall for shopping was good.
Stayed in December 2021
Reviewed: 1 December 2021
The
United Statesso far
so far
Stayed in November 2021
Reviewed: 7 November 2021
Theresa
United Statescountertops weren’t cleaned, missing trash bags, floors not vaccuned
location was perfect, close to our destination and conveniently close to stores and restaurants
Stayed in October 2021
Reviewed: 28 October 2021
Daniel
United Statesrooms are old and need to be renovated. carpet is dingy, blankets are thin and mattress is stiff. People walking above sounds like thunder.
staff is friendly and kitchenette is convenient.
Stayed in October 2021
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