3xspected more for the price. The bed was so hard couldn't rest well. I stayed in one in AKRON ohio that was awsome. This one was so so

Rooms were clean and spacious

Stayed in March 2024

stay

Stayed in January 2024

Poor customer service. Complete kitchen utensils not provided even after several calls. Not very well maintained. Dripping faucets, phone not working, fridge not cooling. No one picking up the phone for service. Breakfast was a joke.

Good location and clean.

Stayed in December 2023

N/A

easy checkin and good room atmosphere.

Stayed in December 2023

It would have been nice to have an outside seating area, There was no where outside that I could find bench or anywhere to just enjoy the evening when back from work.

Very quiet place, even being close to the highway. Rooms very comfortable, had small issue with AC at check in, but good to go by 2nd day.

Stayed in March 2023

Breakfast is minimal and wasn't out when I was told it would be there.

Location close to family

Stayed in February 2023

the bed was uncomfortable such as the pillows the breakfast was bars and coffee only poor internet connection

nice location great parking

Stayed in November 2022

elevators got stuck, carpets in hallway smelly, room rate too high

property clean, comfortable

Stayed in June 2022

one door broken

staff

Stayed in June 2022

the room wasn't very clean

the facilities, location and price

Stayed in January 2022

No breakfast...even though in the past they have served self contained carry out. Trash on the stairs between 1st and 2nd floor...same trash from Friday until we left on Sunday. Sheets has small holes in them...like they were used on a hide-a-bed.

Location is convenient for our trip. Price is low, but you get what you pay for.

Stayed in May 2021

There was no one at front desk when we arrived for check in. No sign saying ‘ring for service’ or ‘ back in 5 minutes”. We had to wait around 10 minutes fir someone to come to help us check in. There were noisy people down the hall. You could hear a woman screaming at her child. There was a dirty cover on the floor outside a door by our room but didn’t catch a picture. The next day there was trash outside that same room. My sister rented the same room for less than I did. When I asked about prices I was told they were all the same price. People sitting outside by entrance late one night. Didn’t feel safe.

Did not eat breakfast. Location was good but entrance was kind of hidden

Stayed in May 2021

Front desk was not staffed. The kitchen stuff was inadequate

Stayed in March 2024

The fire alarm at 2:30 am and. The manager refusing to even consider any kind of offer or apology for the incident and paying 89 $ for 2 1/2 hours of sleep! While traveling round trip, fr San Antonio, Tx and Monterey Mexico international airport, I’ve 750 miles to and from!

After a 3 hr drive from San Antonio, and dinner, I finally settled in and went to bed at 11:00 pm but the fire alarm went off about 2:39 am and police and firefighters arrived. What a disaster , got 2 1/2 hrs of sleep and had to drive to Monterey , Mexico to pickup my fiancé , at 9 am that morning! And then drove back to San Antonio, 7 hrs return! I ask the hotel manager for a refund considering that I paid 89$ For 2 1/2 hr of sleep over a 15 hour drive and trip! I am requesting and total refund or a voucher for a night stay as consideration for the disaster this hotel chain put me through! I have pictures of firemen standing in the lobby! Where can I send them! I am a FB traveling ambassador to hundreds of thousands followers and will make sure my review of this hotel and booking.com handling of my request of a full refund and credit voucher for a comp. Stay. Thanks for your consideration!

Stayed in March 2024

All was great. Nice and clean.

Stayed in February 2024

Everything

Stayed in August 2023

It has taken me 2 days to get a receipt which is important because this was a work-related trip.

Stayed in July 2023

Space

Everything is fine and really ok

Stayed in June 2023

the front desk attendant

nothing

Stayed in February 2023

I booked for a two doble bed and at the moment of check in the front desk notified me that there was no available rooms. They offer me the only room (single) and additiobal bed. Very un confortable. @booking.com You should do something to avoid tjhis situaciones, You should improve your booking web pague.

The location was good

Stayed in September 2022

staff and items not functioning

location and price.

Stayed in September 2022

not enough parking. needs more lighting in parking area and in rooms.

very dirty. sheets smelled like sweat and had lots of hairs. room smelled horrible.

Stayed in September 2022

The staff were horrible, rude and VERY disorganized. The property was not like the images online.

absolutely nothing

Stayed in July 2022

My reservation was canceled and I was not informed. Had to go elsewhere and pay twice the amount. Hotel staff said it was canceled on the booking sites and not hotels end.

Stayed in June 2022