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  5. Reviews of Extended Stay America Suites - Washington, DC - Sterling

Reviews of Extended Stay America Suites - Washington, DC - Sterling 2 stars

46001 Waterview Plaza, Sterling, VA 20166, United States

#19 of 19 hotels in Sterling

Guests' Choice

Review score

Based on 59 hotel reviews

5.6

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.3

  • Location

    7.3

  • Facilities

    6.0

  • Staff

    6.8

  • Value for money

    6.2

  • Free WiFi

    7.1

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Showing 1 – 25

  • Reviewed: 14 January 2024

    5.0
    Won’t stay here again.
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bathroom wreaked of marijuana!

    The bed was comfortable.

    Stayed in January 2024

  • Reviewed: 9 October 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They charged me again and I paid at the facilities

    Stayed in October 2023

  • Reviewed: 4 July 2023

    5.0
    Given a chance will try to avaoid this location atleast
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room at first seemed clean but it slowly started to stink. Under bed was never cleaned looks like. I saw parcel boxes, trash, beer tins, what not. Yuck.

    Reachability to and from airport. Not too far and not too close. Connectivity to airport is good as well.

    Stayed in June 2023

  • Reviewed: 8 June 2023

    6.0
    OK, nothing special. Good value.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights

    The room was not cleaned particularly well. The elevator was broken for half of our stay. Many of the items such as coffee maker, toaster, plates, pans etc. were not in the room and you had to check them out from the front desk. The TV remote did not allow you to turn the TV off; you had to get up and turn it off from the back of the TV. The room had only one chair although they furnished us with another when asked.

    The room had a stove and refrigerator and a very small microwave. The beds were comfortable. The air conditioning worked well. Free parking. Good location in that there were several good restaurants within walking distance.

    Stayed in June 2023

  • Reviewed: 24 August 2022

    7.0
    ....
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Have bathroom more clean

    None

    Stayed in August 2022

  • Reviewed: 25 March 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights

    I did not appreciate having to drag my luggage up 2 flights of stairs because there was no elevator to the 2nd floor. There is no carpeting in the room so the floor is cold and hard and the room is noisy, especially because I could hear the neighbors and the traffic on 28. I also am not comfortable staying in a room where my door leads directly outside rather than through a hallway.

    They were good about giving me a refund for the 2 days I did not stay when I checked out 2 days early to move to another hotel.

    Stayed in February 2024

  • Reviewed: 8 March 2024

    4.0
    Worst room in the hotel imo.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Room 234 is terrible. Came with a table but no chair. Luckily the table could roll so I used the bed as a seat. The fridge hinges were changed to have it open from the left side. It's supposed to be a smoke free unit but whoever used it before smoked in the bathroom constantly to the point where the smell is baked in. The bathroom fan is obnoxiously loud.

    Nice sized table in the unit to eat and place my laptop on.

    Stayed in March 2024

  • Reviewed: 8 January 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hallway leading to the room in which in was booked reeked of cigarette smoke & pot even though all of the doors were labeled as "non-smoking". The smell was very heavy & immediate. Also, there was dog poop everywhere (in the grass) outside of the building. I looked out of the window of the room into which I was booked & could see that dog poop had been allowed to build up.

    The young lady who checked me in when I arrived after 10 pm was very friendly & accommodating. After explaining that she had to put me in a different room type than the one I booked, she apologized multiple times for it despite my saying that I was okay with the room selected. That was the type of customer service interaction I believe we need more of today.

    Stayed in January 2024

  • Reviewed: 21 August 2023

    2.0
    Very poor
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Check for bed bugs

    Stayed in July 2023

  • Reviewed: 17 July 2023

    3.0
    Tolerable bed fir the night, little else
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Facilities were run down and need refurbishment. Shower water pressure was poor

    Very limited offering for breakfast—only muffins.

    Stayed in July 2023

  • Reviewed: 23 June 2023

    3.0
    Really not good.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Just about everything. I had to wait 15 minutes for someone to show up at the front desk. No one was there. Wasn’t sure if I was going to be able to check in. Property is in disrepair. Elevator did not work, so all of the luggage had to be carried upstairs. Not great when you’ve just had recent knee surgery. Significant amount of black mold on shower curtain. Furniture not in good condition. Not enough linens on bed—just a sheet and a thin bedspread. Seems extremely poorly managed.

    The location was good.

    Stayed in May 2023

  • Reviewed: 27 April 2023

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night

    Check out was supposed to be at 11 a.m., but housekeeping came at 10 and insisted that the check out was at 10. For me, after the long drive, that hour mattered

    Stayed in April 2023

  • Reviewed: 27 March 2023

    1.0
    Filthy place, avoid not woth it even if it was priced $3 a night
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    It was dirty and filthy

    Absolutely nothing

    Stayed in March 2023

  • Reviewed: 26 February 2023

    2.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    noisy and the tv really didn’t work

    Stayed in February 2023

  • Reviewed: 6 December 2022

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Great staff, very friendly and helpful. Thank you given that it was my first time in the US from the United Kingdom. Thank, Alfred

    Stayed in December 2022

  • Reviewed: 27 November 2022

    3.0
    I would not stay there again.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was ok but there were people hanging out in the hallways. people talking all night and doors closing non-stop. The staff didn’t seem to know what they were doing. Housekeeping was still cleaning after 8pm and making all sort of noise talking to each other. It’s a non-smoking hotel but the hallway smelt like smoke. And the free breakfast was crap. just a muffin, granola bar. and coffee.

    it was close to the airport and good enough for one nights stay

    Stayed in November 2022

  • Reviewed: 14 September 2022

    3.0
    I will never stay at this property
    • Business trip
    • Solo traveller
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    none

    smells like smoke

    Stayed in September 2022

  • Reviewed: 1 April 2022

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    it’s the worse

    very bad

    Stayed in March 2022

  • Reviewed: 16 November 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I got double the charge when I go u there and I payed online and because apparently the pay online didn’t go though so they made Pat there

    okay

    Stayed in November 2021

  • Reviewed: 30 May 2023

    1.0
    Awful
    • Leisure trip
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    when I got there the front desk staff asked for my card and charged it. After charging my card he tells me my room is on the third floor but the elevator is broken. I ask if he’s joking and he says no. I tell him I would like a refund, I have several bags and don’t want to carry them up three flights of steps. He informs me he can’t refund my money but I can contact booking for assistance. I say I’ll go up to the room and wait to hear back from booking. There are empty beer bottles and trash in the stair well but I climb the steps with all my stuff. Two duffle bags, four hangers with clothes on them and three grocery bags. When I get to the room I try to turn on the light by the bed and it doesn’t work, the light by the other bed also doesn’t work. the only working light is the one in the kitchen area. As I get ready to meet my friends for dinner I get hot and try to turn on the AC and it won’t come on. I call the front desk and again ask for a refund so I can leave, but he tells me I can move all of my things to a room on the second floor. I say I don’t want to move all of my things to a new room, I want to move to a different hotel but I need a refund to pay for a new room. He tells me he will not do that but if I want to move all of my things to come down and get a new room key. I am currently waiting to see if booking will give me a refund for this terrible experience.

    Nothing

    Stayed in May 2023

  • Reviewed: 5 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2024

  • Reviewed: 6 August 2023

    5.0
    Passable
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2023

  • Reviewed: 3 August 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: 1 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2023

Showing 1 – 25

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