The room was right off the lobby and next to the elevator and we could hear many conversations. The room was very small much like hotel rooms in Europe, would not stay more than 2 nights. The continental breakfast offered is seriously lacking and poor compared to other US chain hotels.

The room was small but manageable and very clean and updated. The washroom was clean and the shower had good pressure. The location was perfect for us and in walking distance of the cruise ship and close to restaurants and small markets.

Stayed in March 2024

Breakfast buffet had much less choice than Comfort Inn near Port Authority Bus Station (which books up fast) and coffee machine was broken.

Bed was very comfortable. Location easy walk to Daily Show studio and theaters. Lemon-infused water near front desk in lobby was very nice to drink.

Stayed in April 2024

Very small bathroom

Central location. Friendly staff.

Stayed in April 2024

It was small the room couldn’t move around

Location for where I needed to go

Stayed in April 2024

Expensive

I arrived from the cruise terminus, 2 blocks away. Conveniently to Times Square. A great location

Stayed in April 2024

N/A

I was very happy about the cleanliness and quiet of the room. The hotel exceeded my expectations, especially give the price. It is very convenient for Broadway shows.

Stayed in April 2024

It was to small for the price

It was close to the port

Stayed in February 2024

Rooms are very small and tight

Very close to cruise port and Times Square. Walkable everywhere

Stayed in December 2023

No

Nice breakfast, nice view from the room, cleanliness, friendly staff and great location

Stayed in February 2024

Room was very small for 2 people

It was located not far from the Cruise port in Manhattan. And it was clean

Stayed in January 2024

The size of this room is about my only complaint really. I felt too boxed in. The other complaint I guess is it was hot and the heater did not work. We had to unplug it. Then I got cold through the night. Beds were comfortable and I did sleep fine. It was nice to be close to Time square. I wish there was parking as that cost us another $100.00 .

Location was good, I did not eat breakfast.

Stayed in January 2024

There heater/ac/fan unit seemed to be broken. It blows all of the time and if you unplug it, it’s quieter but the gaps around the unit made it cold. A few refinishing touches and the room would be great. I hadn’t realized there was an additional hold for damages and I selected to pay at the property. When I checked in and paid for the entire stay, there was also an additional extra hold for the first night. The holds came off a few days after I checked out but unexpected expenses like that are costly. Read the terms before you book (though even when I re-read them, I didn’t see the second fee one). The staff were nice enough to recommend and book an airport shuttle. The ride was good but the driver charged my mother more than we were quoted. My ride was later as I had an evening flight. The driver/company also charged me more as they said the rate is higher after 2 or something. The hotel hadn’t realized the new rates. So, it’s not their fault but the driving company changing the rate is unexpected.

The breakfast was modest but luckily it was included. I’d highly recommend going early as it gets really crowded. The location was great for where I needed to be. Staff were friendly and attentive.

Stayed in November 2023

Room location terrible for a reservation made months ago. Overpriced.

Out of the hubbub. Nice staff person.

Stayed in December 2023

Rooms need updating-very tired looking- Bathroom door hit toilet so you could not open the door to enter- had to squish through. Bed was comfortable.

great location near pier and walk able to Manhattan/Time square.

Stayed in December 2023

Our toilet constantly ran the entire time making it difficult to fall asleep. It then clogged up and overflowed all over the floor. The thermostat was not consistent making feel cool, then very warm back and forth. Too many people to have just 1 waffle maker for breakfast; people were vultures. The room was extremely tiny.

Quiet, friendly people and friendly staff, and I felt very safe.

Stayed in December 2023

Breakfast was awful. I was on a room in the lobby and it was very noisy. None of the electrical outlets in my room were functioning.

I liked the helpfulness of staff! The bed and bathroom were well-equipped.

Stayed in December 2023

Room much smaller than our last visit. Breakfast not acceptable. Toaster and waffle iron broken

close to cruise port and Times Square Good recommendation for breakfast (Mama's kitchen).

Stayed in December 2023

Better breakfast selection and some space to put luggage in the room so you weren't tripping over it to move about.

Breakfast could be better. It was extremely basic and no bacon or meat of any kind.

Stayed in October 2023

Very very small room. Staff are just OK.

Location near the Cruise terminal.

Stayed in October 2023

The king room we had booked (over 5 months ago) was not "available". Weak excuse was that the a/c in the king room that they had "designated" for us was not working. Front desk staffer wouldn't make eye contact, but told us that we could only have a queen room. It was a very small room (of course, it is NYC), but we wouldn't have minded if we'd gotten a room with the king bed we reserved.

Good location. The breakfast staff was very attentive, and it was a hard job they had, too. So many people were trying to access the very small buffet/dining area at the same time. But they tried their best and many people ate standing up.

Stayed in September 2023

The hotel keys continued to not work properly it seemed every time we were given a new one the old ones would stop working

It was close to the Javits center where I wanted to be this weekend!

Stayed in October 2023

I had read previous reviews and was concerned however it was clean, great location, the neighbourhood was fine, free breakfast was adequate and coffee and water avail in the lobby. Staff were helpful.

Stayed in October 2023

Wifi reception was very fickle (open line, too). Staff was also unfriendly and unhelpful - not what I expect from a 3-star hotel in New York City.

The location and the view from my room were great. Room was of a good size (and the fridge a big plus), bed very comfortable. Appreciated the early check-in.

Stayed in September 2023

Average

Average

Stayed in September 2023